TURN AROUND AND RUN! This place is absolutely horrific. If I could give negative stars I would.
The reason we selected this place was because we decided to give a family portrait as a gift and we needed the pictures same-day. Their printer was broken that day, and they GUARANTEED me that I would have them well before the following Saturday, when I actually needed them. I called every day and every day they said "the tech is here working on it." I asked if I could have my pictures printed at a different location, and the manager (and I use that term loosely) Ashley, said she could get fired for that. She told me there is a store in Cranberry, but no one works there. (I have no idea what that even means.)
I then asked what my options were, and they said that due to the $400 package I pre-paid for, they could give me a $30 refund for the inconvenience of the printer being down. That's laughable. They also said they would give me a gift certificate for future use, which is obviously not something I want either.
All of the decisions are actually made in a call center in North Carolina, in their customer service department. I will say our photographer was patient and nice. But I have no idea if the pictures turned out well because I never received them.
If you are someone that likes to literally let hundreds of dollars go to waste, then this is the place for you! Customer Service and sense of urgency is absolutely atrocious. read more