This place was fine but I don't know if they are still open? Hard to contact/connect with. They did a whole bunch of shots in a bunch of different setups, more than I really wanted but they were all decent. I bought the ones I wanted. They printed them out that day- very fast. The price seemed fair. read more

Photographer lacked attention to detail. After I received my prints I noticed several imperfections that could have easily been solved if she had taken her time to evaluate the shots, like one ear in/one ear out of a cap, or the fastener to a necklace showing in front. The shoot itself was impersonal but I did appreciate the photographer's patience while working with my newborn. Pricing was confusing and deceptive in my opinion. I spent hundreds more than I believe I needed to, in hindsight. The photographer did not disclose to me that the photos would be available online for reorder, therefore I felt that I HAD to purchase the copyright thus spending way, waaaayyy more than I thought I would be. She stated that once the package I chose was printed the photos would be deleted from their system. Lesson learned - I will not be using Portrait Innovations again. read more

Don't fall into their "special" trap! Luckily, I had read reviews elsewhere explaining how they work and managed to walk away spending the original $25. Now for the studio- not impressed at all. The photographer never stopped moving, and rather than work calmly to keep our toddler happy, she was loud and just trying to move us along. We bought a package deal with one image...and there was NOT one "I love this" picture. They were all "eh" and "ugh" reactions. Backdrops- not impressed, looked cheesy and were dirty. Lighting- not good at all. Will not return. read more

Great selections to choose from once portrait session has ended. AND you get to come back and grab them within the hour! So much better than fast food, LOL read more

I like the pictures I get from there. They are nice and professional. Good with any size child. You get a lot of pictures for little cost.

Highly recommend Portrait Innovations for your photography needs. We got an appointment quickly and the staff were very creative with the pictures! Thank you for capturing these moments! read more

Horrible rude service. As soon as we walked in, we were given and attitude like the workers thought they were too good. Plus the pricing is horrendous. And they don't listen to what the customer wants. Do no go to this place! J.C. Penney is even better. read more

Horrified. Disgusted. Disheartened. There are truly few words that are powerful enough to describe the feeling of the joy of Christmas being violently ripped away from you. Tonight, Portrait Innovations succeeded in doing just that. Our photo session was miserable. The "photographer" had no idea what on earth she was doing. She waited several moments between each painstaking photo as I tried to hold my wiggling 18 month child into place. She was able to capture exactly ZERO photos of my child smiling, although there were several opportunities. I felt my heart sink into my stomach as we looked through the off center, somewhat blurry, awkward angled photos that she had taken. Never in my entire life have I ever seen employees who cared less about their customers. The "$19.99 deal" is a JOKE. When the ill-mannered employees casually told me that the price was actually TWICE as much as the advertised price, I was shocked. The large, loud, boisterous woman in charge treated me as though I were a dull-witted imbecile. Several employees then rolled their eyes and mocked us amongst themselves. We left paying $10 more than we expected with half the amount of items advertised. I had my sweet little girl all dressed to the nines with a Christmas twinkle in her eye only to have our hopes and dreams shattered before us. My stomach churns just thinking about it. I can't imagine ever setting place into that appalling, life-sucking hell hole ever again. read more

Not impressed - we went there for a family portrait (4 adults) and weren't crazy about any of the photos, except for the two nontraditional poses I suggested. When selecting pictures it was easy to toss out at least half of them because (like another person posted) the photographer didn't bother to correct issues that should have been corrected (person looking the wrong way, hair way out of place, etc..), I seriously could have done better myself. I corrected numerous things while watching my family members getting their photos taken. Also, the package I got cost about $200 more than I expected (note, you can't get the disc to print your picture out yourself, without getting a high-end package). We also had to wait, even though we had an appointment, and the place was crowded & noisy. We will be going back. read more

I took my son (19 months) in to get some fall/winter pics taken. With that being said, I assumed the photographer was experienced with children his age and she would be able to get 2 or 3 nice shots. No, she was not and she did not. It was a horrible experience for myself and my son. The photographer wanted to spend more time selling me packages than she did taking the pictures. I picked one pose and left. I'm not sure if I even want to pick them up. If you have a child that will sit still and smile perfectly for 45 min, then give them a shot. Otherwise just hire a photographer that can capture happy pics of your child being themselves in a natural setting. FYI- the lighting was terrible and the studio was 75* so dress lightly! read more

I have always ignored people's negative comments about this photography chain because they did okay and dealt with crying kiddos. I went in to have my son's 2 year pictures taken and he was throwing a fit as most toddlers do. She said she was having the same kind of day. Fast forward a couple good shots. She took away what was allowing him to have good pictures (some blocks) and put him in a chair 4 feet off the ground. He started crying, She just kept telling him "mom doesn't want to be in your pictures", like he cared... I told her that I understand they need to do different backgrounds but that he wasnt going to be happy for the entire shoot and to just take some pictures of him crying to get thru the backgrounds to the one I wanted. She told me no, that they have to get 5 good pictures on 5 different backgrounds (about an hour). I reminded her that he is a toddler and won't do anything unless he wants to and if she gave him the blocks back I could probably get him to be happy. She just sat there and looked at me and said to my 2 year old, "if you can't do this today you will just have to come back, then turned to me and said if you want one good shot hire your own personal photographer Really?!!!!! Absolutely horrible customer service she was not willing to work with us because he was acting his age and it's not their policy to take bad pictures. This girl was HORRIBLE. I have never had such horrible customer service and I don't recall that ever being an issue for any of my other 4 kids! She was in a crappy mood and took it out on us. Her name was Jodie. I WILL NEVER USE THIS COMPANY AGAIN. read more

This place is horrible. All my pictures were dark. I specifically asked for headshots of the kids by they kept doing full body shots. I also asked for no props but they stuck fake flowers in some of the shots. Don't waste your time or your money going here. Why they insist on taking pictures that I have made it clear I won't buy is beyond me. Also the staff is very apathetic about their job. It was obvious that the one guy I was working with wished he could be anywhere else. The photographer was new and kept taking pictures when the kids weren't even posing correctly. read more

Me and my family recently had our pictures taken here. Based off our experience It was "Just Okay". We made an appointment a week in advance but they were still extremely crowded. I went in with the mind set of only spending no more than $20.00 based off their advertised special but walked out and had spent close to $100. So if you decide to go here based off any of their specials, take note that theirs a catch to the price. Overall, I feel like our photographer could have done a better job especially for the price that was spent . As someone else had reviewed before about the lighting. Its true. It wasn't the greatest. On the upside of things though, we received great customer service and our pictures weren't terribly bad. We had an issue with one of the poses that we took and they immediately handled it with no problem. Also, I would say that their backgrounds were nice as well. I could see me and my family returning here to get our pictures taken but not at the price of $100 or more. read more

If I could pick 0 stars I would. We've been here every 3 months for the past 18 months and have usually been pleased with our service. After today I will never go back. I took a picture of all the staff sitting at the front while both photo rooms were empty and the place was full of people waiting to have their pics taken. At this point we were waiting to use the 2nd room and like I said, they were both empty, yet we still had to wait for staff to stop hanging out. Their "free" mugs and ornaments cost an extra $18 for shipping and when you ask them to just take that off the order they make snide comments. The photographers lacked the education to take a decent picture or to understand the timing needed to take a good pic of a toddler. Anyone who knows my granddaughter knows she smiles easily and is a mostly happy kid. The photographers today didn't manage to get even 1 pic of her smiling. I feel like they trick you with the coupon advertising the "free" items but you pay almost as much as the package just for shipping. I'm not sure if their policy changed in the past 3 months but we've never paid shipping on anything we've ordered from there. The staff wasn't friendly and I got the vibe from them all that there was someplace else they'd rather be. Like I said, we won't be back and I would never recommend this place again. read more

I'll admit my kids were rotten (5 and 1.5 years) BUT their prices, props, and back drops were totally ridiculous. I will never be going there again. I could do better with my iPhone. read more

This place is the epitome of bad customer service. My friend made 2 appointments for she and I to get our graduation head shots. We both only wanted one pose and were only willing to pay $9.95 special price. When we checked in to get our photos done, they told us they had only made 1 appointment for us. And that only one of us would get the special pricing. After spending two hours getting professional makeup and hair done, this was not acceptable. We asked to speak to a manager. We were told that a manager was not on duty, because it was, after all, 6 p.m. on a Sunday. They ended up calling a manager at home and they stood by their claim that only 1 appointment was made, and therefore we couldn't each have the price we wanted. Even when we said, either you are getting $10 out of each of us, or nothing, were they able to make an exception - even though it was completely their fault. The biggest mistake: THEY DID NOT APOLOGIZE. Even if it is your computer, your billing program, even when it something that corporate tells you is not allowed, even if it isn't your fault. When you have irate customers, the VERY first thing you should do is apologize. My friend went to Portrait Innovations for all of her family photos, and children's photos. She will never go back. I was planning a family portrait sitting there, too. Now I will not go back. read more

We just had a photo session yesterday. It was over crowded. They were at least 30min behind schedule, even though we had 2 small children with us. The photographer was obviously rushed. When we got our pictures, several were off center. The pictures in the CD come with their logo. This is not the case if you got to other studios, such as Sears or JCP. read more

Talk about bait and switch. Spoke with them before driving the 30 miles to get there. I needed a head shot (just one) and was going to also bring my grandbabies. We were half way through the shoot before they told me that I would need to purchase $50 worth (3 different poses) of the headshot to get one because it was for "business purposes." They didn't tell me that when I spoke to them before. It didn't matter that I was purchasing a bunch of other photos. Left without a headshot and they lost out on me purchasing more photos of my grandchildren. read more

Portrait innovations in Lansing Michigan are extremely unprofessional. The customer service was not very good. An employee got yelled at in front of everyone by a manager who was there waiting to get there photos done. They were extremely behind so I had to wait over 30 min. to start my photo session. The lady taking the pictures was rushed. Then when I was reviewing my pictures and had cut it down significantly the lady was extremely rude about it. You know what I don't have 400 dollars to spend on photos. If you don't like the packages that are cheaper that you offer then don't work there because that is ridiculous. Then I got my pictures and on my cards the photos were dark and discolored. Cant use those. I have called numerous times to talk to the manager and have gotten know where. He says he will call me back but then doesn't. As if he thought I would forget about the crappy customer experience and bad photo quality. I used to swear by this place. No more. My business will go somewhere elsewhere. I DO NOT RECOMMEND GOING HERE!! read more

went there to get 1 year olds birthday pictures done and when we made the appointment told them we had 3 changes of clothes they said ok and then we waited for 21/2 hours and then was told we could only do 1 change they were rude and the manager was a butt and was not nice and then 1 employee laughed at us so we left and we will never go back the worst place Lansing has to get pictures done! read more