I usually don't write reviews, but this one is so bad that I have to warn everybody that even thinks about going to this studio. DO NOT GO HERE UNLESS YOU LIKE BEING HARASSED. We took three small children here and had a mailer with a special. It was clear from the beginning that we had made a mistake. We showed up for our 10:20 appointment about 10:05. We were not served until nearly 11:00. The studio had only been open since 9:00. How do you get more than 30 minutes behind after being open less than an hour and a half. We were very explicit that we were there for one group pose and the mailer package. They insisted on taking nearly 80 pictures of all of them individually and very few of the kids in a group. The whole time the 2-year old was growing more and more intolerable. When we were eventually done with taking pictures I was sure that we were close to being done, and that WAS NOT THE CASE! The kid that took the pictures then embarked on a 30 minute guilt trip trying to get us to buy hundreds of dollars of pictures. We repeatably told him that we were just getting the one pose package he kept pushing. I was clear that this guy either worked on commission or was trained to beat up the customer to try and get every dollar out of them that they can. So after the guilt trip we were led to pay and told that it would be about 20 minutes for the pictures to print. We ran and grabbed some lunch and came back to get the pictures. The guy that took the pictures was at the counter and when I came in he looked at me then walked off. It took a couple of minutes before an different employee handed me the pictures that were in an envelope right on the counter. Again, it was clear that he was not happy with me as a customer. The one pose we did pick was the best of the crappy shots. If they would have spent 1/3 the time taking the pictures that we wanted we could have been in and out then they could have gotten to the people in line behind us. I am lost on what this place is trying to do. I can understand that maximizing your profits with add-on products, but there is a fine line between helping and hurting your customers. I never once felt like I was in control and I didn't really get what I wanted. I will NEVER go here again and I would strongly recommend to anybody that is looking for a reasonably priced picture package with as little hassle as possible look someplace else. Service is poor Customer's wishes not honored Emotional games by the staff Waste of time and money read more

Rediculously bad service. We were looking around for video cameras thinking this whole experience was surely a prank. Really poor experience too long to bore you with all the details but needless to say these guys have absolutely zero concept of customer service or customer satisfaction. Totally unwilling to work with you in every aspect with regards to their packages, photo arrangements etc. incredibly rude, argumentative and confrontational. Every customer in front of us ended with some kind of conflict. After a considerable amount of time there, We ended up walking out with no pictures. STAY AWAY AT ALL COST, SERIOUSLY!!! DON'T WASTE YOUR TIME!! read more

Horrible service horrible pictures! Our appointment was at 2:30 and we arrived at 2:20 we walked in gave the lady at the desk our name she then tells us there are 7 ahead of us but the wait won't be long. We were waiting an hour and a half to get my boys pictures taken (ages 1 and 7). It was also extremely crowded and not enough seats for everyone so when they called our name our 1 yr old was tired hungry and fussy. The lady that took the picture wasn't kid friendly she didn't try to get their attention she didn't even talk to them the most talking she done was to another employee about my son crying cause he bumped his head. Out of all the pics they took there was only one that was decent enough to buy. Will never go back. They need to stop over scheduling and focus on customer satisfaction. read more

So after standing outside the door for almost 30 minutes after they opened.. mind you they called me and asked to move our appointment up.. we finally were let in. I told the employee from the get go that I was using the coupon for the 32 print package. After he attempted to take my 3 yr old's pictures for 30 minuntes, we get sat down at this desk to go thru them all. After he tells us the cost of the packages, I asked him about the coupon. He told us that it's just an add on to a normal package.. say what?? Nothing in the fine print states this on the coupon or in the store advertising that package. Because my mom was so desperate to have updated pictures.. we have now spent almost $200 for subpar pictures..and that was the lowest package they said we could get. After reading other reviews online now, I wish we would have just paid someone doing them on the side....would have spent half as much and gotten better pictures. Stay away! read more

We have always loved our pictures from Portrait Innovations! The convenience is what keeps us going to this studio. It is great to get pics the same day! We always spend a little more than expected but only because we buy several poses. The reason I wouldn't give five stars is because it is hard to get the photographer to do exactly what I (the customer) want to do as far as backgrounds etc., but I always eventually get some good shots I am happy with. It does take some assertiveness in telling them exactly what you want so you can walk out happy! read more

NOT HAPPY !! I'm very disappointed at this facility. The kid taking our picture had no photography background (he told us). The other photographers kept coming in and helping him with posing the 2 adults ladies in the picture. I had a coupon I printed off their website. They wouldn't honor the $14.99 but would give us the $19.99 special. And when they realized we were using a coupon, the girl checking us out was a complete B. I guess since we used a coupon they didn't complete the cropping process of the picture. One a the ladies in the picture, the top of her head is too close to the edge of the photo. read more

Horrible service. We went in with a coupon for a $29.99 package and spent an hour and a half there with our 8 year old. By the time we were choosing the final pose, the price had doubled and then some to $67 and change with "fees and handling." That's a bait and switch, on top of the strong arm tactics they use to pressure you into add-ons. Not only that, but the photographer became noticeably less friendly when she found out we were on a budget. We stormed out. A HORRIBLE experience. Even if you are looking for spare-no-expense packages, there are much nicer, more professional places to go. read more

Rude and unprofessional. Took my 2 year old and 11 year old to get pics and my 2 year old is less than cooperative. The only thing that would calm her was her daddy's phone. I told the female holding the camera (refuse to call her a photographer considering I am betting this is just her "get my kids xmas that the state won't buy for them") that I was ok with all her pics having the phone since that's just who my daughter is. She then stated in a very condescending manner, I have to ask cause I'm not sure I'm allowed to have all 60 shots with a phone in them. She then came over with a very unfriendly manager to which I stated, this is my daughter and who she is. Is there a problem. The female with the camera turned and said, ummmmmm no its fine very hateful to which I said oh hell no! I'm taking my kids home. I have no hired a local photographer and we will see how a real photographer does. Did I mention I used to do photography? Yea..... read more

This is the worst place I have gone to to take photos. They are under new management, and we experienced issues today that are not acceptable. They overbooked appointments, so we waited an hour past our scheduled time to start our session with a one year old. We wanted one family Christmas photo for the offer that was sent to us in an email. We were told only buying one photo "inconvenienced other customers because the photographer still has to take 60 photos". This statement still boggles my mind. We were treated as though we didn't matter becasue we didn't want to buy a huge picture package today. The manager was the one making the statements. We left without any pictures, but a new resentment for this place. read more

made appointment online and they just called and told me that they only had 4 appointments booked that day and said they wood not open the store for that many. i don't think they want to work that day.. read more