Can't say enough nice things about my service writer, Elizabeth Combs. She was very thorough and…read moremade sure I had all my questions answered. She's an excellent company representative. The service on my vehicle was exactly as promised and delivered on time. I had to be out of town at the last minute and they worked me in. Thank you for great customer service.

Great people and a very nice dealership! They make you feel welcome and they truly appreciate…read moreyour business.

Bac Ta and process after sale is terrible. No support or willingness to fix a car they sold broken.read more

I've delayed posting my experience to see if there would be a resolution. As of today, there has…read morestill been no resolution and I have heard nothing back from this dealership in over a week. I purchased a used 2015 Dodge Challenger Scat Pack w/ 36k miles from them about five weeks ago. The buying experience was fantastic. I worked with Tori, and she provided outstanding customer service during the buying process. I drove four hours from out of state to pick up my new to me car, spent a couple hours at the dealership filling out paperwork, and I was off and on my way. I trusted the inspection paperwork that the dealer provided me (the MPI provided was green down the board). I drove it back home, and had my local dodge dealer perform an inspection on it. Turns out the sway bar bushings were dried and cracked, and there was oil leaking around the intake manifold gaskets. The air filters were bad, the tires were severely out of balance, and the car needed an alignment as well. Great, I thought. I had purchased the extended warranty on the vehicle. After having my car sit at the dodge dealership waiting for my paperwork to get entered in to the warranty companies system, and then going back and forth between Audi Wichita and the warranty multiple times, I paid for the repairs out of pocket because I needed the vehicle to get around. Well, as it turns out, nothing here is covered under the warranty because these are all items that should have been addressed by the dealership and so the warranty company dismissed the case. I've spoked with Bac on this issue many times, and he keeps pointing to the warranty company and says he's waiting for his rep with them. I've been told that I shouldn't have gotten the car repaired, and that he could have probably negotiated with them for a cheaper rate. If that was the case, why wasn't that a solution that was proposed during the week the car sat at the dealership? I was in contact with Bac as soon as I got the results back from the inspection. So I sit here, in love with my new to me car, and out about $1100 more than I expected to spend because of a fraudulent MPI report provided to me by this dealership. If you're buying new, these guys would be fantastic. Customer service is top notch when you're purchasing something. If buying used, be very careful. I don't think they do a good job inspecting used vehicles.

I had a really easy and comfortable time with the staff at ECars. Great service and got in a car…read morethe same day! First time car buyers should definitely look here.

The best service I have had honestly. They have great customer service. eCars is very quick and…read morereliable.

I have been going to Eddys since I moved here from Arizona in 2021, back when I had my 2011 Volvo…read moreXC60. I only needed regular maintenance, as these vehicles are superb! I'm a Volvo girl for life! In February 2023, I purchased my 2019 Volvo XC60 R-Design, which I fell in love with online and Eddys had it! The car buying experience was smooth from start to finish. I had a great car buying experience. The real MVPs are the wonderful staff in the Service Department! HUGE shout out to Tom, Steven, Brad, Kim, and Kenny! I have been a frequent flyer over the past couple months, all fault of my own, the car itself is perfect, I just have a problem with curbs and tires. lol When i needed a damaged rim replaced, they were able to find a rim they had from a full rim switch out and were able to give me a great deal on it! Shortly after, unrelated to that incident, there was a massive nail in another tire, and while the tire was on order, they let me borrow a full size tire! The tire came in a little over a week ago. Then last night, I swerved to not hit a raccoon, hit the curb, and blew my tire. *sigh* But, again, the guys in the service department went above and beyond! I toodled over there today with my spare, and they let me borrow the same tire again, and now the tire is on back order, but thanks to them, I don't have to toodle around on a spare! The service department staff is always so kind and honest. They are fair, and go above and beyond to help out and make any issues I incur on my beautiful car, as painless as possible. We make jokes that they better not see me until my oil change in February... and there I waltzed in today, and we had a good laugh. I will continue going to Eddys Volvo for ALL my car needs, as I've found a place I can trust, and as a woman, that is often hard to find! I highly recommend!! I'd give 10 stars if I could!

They tell you they open at 7 but nobody help until 8 so would be good if they fix they hours I…read moredon't need to be here at 7 and wait until 8 get my service

I am not easy when it comes to buying a new car. When it comes to buying two, I can turn into "The…read moreWicked Witch of the Midwest." It's a lot of money and a ton of details to decide upon. Our negotiation would hardly even qualify as that because the GM, our salesman, and the finance manager were upfront, honest, and problem solving for us the moment we ran into roadblocks. As a business owner, we have purchased at least 10cars at another dealership over the past 25 years, so we ended up at Eddie's due to an acquaintance and our son's recommendation. I didn't intend to stay--it was a courtesy visit. Their absolute integrity, genuine care for our best needs was absolutely remarkable. They gave us more care than we deserved and I will never forget how valued they made me feel.

Updating my review. DO NOT SHOP FOR A CAR HERE OR ANY EDDYS AT ALL UNLESS YOU WANT TO BE SCAMMED…read more After looking through our paperwork it seems the price offered via email from the "boss" was not honored, nor was the rate that was offered. Did not get the extra $1500 for the trade in, nor the down payment match they advertised. No where in the email did it say any conditions applied to receive the price, or interest rate. Was supposed to be 29,999. Sales contract shows 34,880. Seriously deceptive and scammy. The special financing was offered by VW credit, whom Eddys did not even run my credit though as I would see it as a hard inquiry. They went with a local credit union (who I was already pre approved for) I'm assuming because they get a kick back for sending the loans to. Was also supposed to get a call to schedule an appointment for interior warranty, never got a call. I have reached out to resolve the issue and was told "the paperwork can be confusing." Yet the new FTC CARS rule explicitly states "clearly and conspicuously". The only thing confusing about this situation is how I will end up paying nearly 60k for a Volkswagen Tiguan, would've got a NEW BMW for that! I have purchased cars from Walser (both Audi and Mercedes) and have NEVER been treated the way these "people" have treated me. Seriously, take your business to Walser or anywhere else the STEVENS don't have a hand

Was sold a car that I was told had nothing wrong it ended up needing $2000 of work done to it in…read morethe first week we owned it they also wouldn't fix anything and would not take the car back. I had said I wanted a different car but they told me that it had problems and the one I was looking at did not have any problems. Definitely don't recommend them.

This company always goes above and beyond. I have owned multiple vehicles from them. They are a…read morefamily owned company and the owner is an honest man. He always recommends taking a vehicle to your mechanic to look over so that you know exactly what you are getting. Would definitely recommend them.