Jeff is always thorough, prompt and dependable. He does not try to "upsell" unneeded services.read more

Jeff was very professional and great to work with...found the necessary replacement parts for our…read morehot tub and repaired it quickly even though it was an older model. Since it was a winter repair, he set up a heating unit for the pipes and came back to our property several times to check on things until all parts were received and repairs could be completed. No issues until recent severe storms and the panel stopped working-we called Jeff and he came out the same day and replaced it. Would definitely recommend!!

Well its been on going to week 3 have text message and my husband spoke to someone named Dave all…read morewe have gotten are lies that he going to be hear I miss work and they never show up.I have missed work over 3 times. Where they can just say that we are to far or be actually honest of when there going to be hear. Bad thing is since am going through my Home Warranty HSA and I paid the home warranty people for the insurance and the detectible. We have no choice then to wait and see how many more times we will be stood up.

Went out of their way to get my hot tub running ahead of a big family gathering. Other area hot…read moretub repair places put us on waiting lists, were no-shows. Dave and his staff were here in a few days and had the correct replacement pump in fast. Couldn't have asked for more.

Pool opening a complete disaster this year. Spent less than 10 minutes at the house and it really…read moreshows. The pool was as green as a pond from the winter. kings did the closing , I did find a hole in the cover but is seems like the water was not treated in any way... hmmm ... I guess a dumb guy like me expects some water treatment for over $300 in fees. The opening ... I left , shock , chlorine and DE earth for the filter. I go to work and my wife calls asking how she should add the shock. My pool is green, the shock is sitting on the deck and I am paying you to open my pool, can you at least ask my wife if you can add it ? Or better yet, just add it, I clearly left it for that purpose. When I arrived home, I saw the pump trickling water and zero flow coming out of the jet. I thought maybe the algae had backed up the filter already so I primed the pump and that helped a little but it was still not filling all the way up. I reached down and tested the handles on the basket and they were barely tightened !!! Give me a break. I tightened them and that solved the issue for a while. I came back an hour later and the pressure was spinning way to high , no flow from jet and now water dripping all out the top of the filter, screws not tightened there properly either. Since the pressure is increasing so quickly I am pretty sure the DE was not added or added improperly. Lastly, he did hook up my chlorine distributor and he even filled it with tabs that I left but he left it in the off position. Today I am left with the task of learning how to do this myself. I left a bag of DE and it looks untouched. The screws are not tightened properly. The pressure rises as you watch, leave for vacation on Thursday. We also bought a new liner from them last year. There lead worker is not a nice person at all but they did a good job. Did not win us any points on openings and closings though, there lead guy just doesn't seem to like us. I'm going to just take care of it myself, it's an expensive service and I am really upset over the simple stuff not being done with any type of professionalism and their workers being rude and uncommunicative . To recap my grievance's , no talk or explanation on why it was so green. In other years it has been perfect, not every year but nothing like this. No 2 minute chat about anything , did not add shock or ask if he could , did not turn on chlorine dispenser, did not tighten the screws properly on the filter or even bother to twist the handles on the basket all the way and did not add any DE. I'm not even sure how much to add but I'll let my boss know I'll be late today while I figure it out .... Hope he doesn't mind. Just very confused and upset with Kings. Just got off the phone with Mike, he stands behind his workers but was completely indifferent to my complaints. Blamed me for filling form out wrong and did zero to address the poor job and bad attitude. It's not worth $250 dollars to half tighten a few screws and throw a few scoops of DE in the general direction of the skimmer. Actually his indifference to my complaints just made it worse. Really bad bad customer service, he blamed it on to many customers lol. Well he has one less one to worry about, no big deal obviously they don't care about their customers.

If you are looking to support a local small business, this isn't the one…read more We called in December 2023 to get on their schedule to open our pool for this Spring, it is now mid June 2024 and we have yet to have our pool be serviced. Last week, my daughter called to see when they were planning on coming, considering it's been so long since we've heard anything. The woman on the phone was extremely rude and nasty. She basically said they service big money customers before anyone else. My daughter then asked if there was any discount to be given considering we're nearly halfway through pool season and the woman laughed and continued to be nasty to her. so even though we have planned extremely ahead, we continue to get bumped down the list. This does not sound like a fair way to treat your customers. At this point, we may have 2 1/2 good months to use our pool. I understand this is a seasonal business and I am sure they are busy, however, how are you supposed to plan more ahead than December for the summer? This is not a way to do business. I will never use this company again and will make sure all of our friends know so they stop using them as well. Extremely disappointed

Eric and his team were very professional, did a great job, and came in at a reasonable price. I…read morewould highly recommend!

Maverick plumbing is a fantastic company. I contacted them about a leak from my showerhead. They…read morewere extremely responsive, professional, and resolved my issue quickly. I will absolutely use Maverick Plumbing again!

Worst pool I ever had and worst installation ever!!! Bought in 2021 and have to buy new pool this…read moreyear 2025. Not just liner but whole pool. Liner had a leak and rusted through the pool wall Our previous pool from pool city lasted from 2002 until 2021 when we decided to down size or that pool city pool would still be here. NEVER BUY ANYTHING FROM PARADISE POOLS!!!!!!!!

My husband and I took my Dad to the Home & Garden show specifically to purchase a new hot tub…read morebecause his old one broke. As soon as we walked in, Paradise Pool & Spa was to our left. We started looking at the hot tubs, and I approached a salesperson because there were no prices listed. I informed him that my Dad was looking to buy a new hot tub, and before I could even finish what I was saying, he was extremely rude and said, "Well get your Dad down here and then we can talk prices." Apparently he didn't realize that my Dad was standing right behind me. I couldn't even believe that he was that rude. I then went up to another salesperson asking for the price of a specific hot tub, and he asked me why I wanted to know, and I said to him, "Because my Dad is interested in it." At that point, we walked away." We ended up purchasing from Valley Pool and Spa who had all of the prices clearly listed, and they were incredibly nice and professional. I wouldn't recommend Paradise Pool and Spa to anyone.

I love these guys for all of my pool services. They are prompt, thorough and fair in price. While…read morethey're not the cheapest company in town, their price is very reasonable for the quality of their service. Their teams are professional, clean and they do an excellent job. Give them a call!

Horribly aggressive and dishonest. Unprofessional on every level. BBB could not do much about them…read morebut this type of business is what makes it hard to trust people.

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

Thought the personnel and the service was great. Could have used a little bit of confirmation…read moreprior to the service date. Would recommend their service.

The person that came out was able to pinpoint two leaks that were unfortunately under the. I had…read morethem fixed and it took care of all problems at the pool.

We had American Leak Detection come out in 2021 to find a leak in our pool. They did a quick epoxy…read more(band-aid fix) and told us to fix it properly we would have to schedule a return trip. We called to schedule the actual repair and were told they were a few months out. American Leak Detection never called us back to schedule and never returned. We followed up in 2022 to get on the schedule to repair and never received a call back. In spring of 2023 they answered our call, came out and said we would need to pay for another leak detection that we already had back in 2021. Needless to say we are very dissatisfied with the lack of understanding and customer service to the hurdles we have endured for American Leak Detection to do their job that we have tried to schedule. It is not on us as customers to pay extra for their lack of organization in schedule when we requested multiple times to be place on their work schedule.