We were having issues with some markings/discoloration on our pool (replastered last year). Upon reaching out to Blaze (spelling?) who had apparently taken over from our previous rep Luis- we weren't getting any answers other than that our pool vacuum was put in too early (it wasn't). After posting my issues here- Greg immediately reached out and offered to come check it out himself. He came, explained how to repair the issue and assured my husband that if there truly was any plaster issue he would address it through the warranty. They worked everything out to my husbands satisfaction (he can be even more critical than me). If anything changes I will update accordingly but as of now our issues are resolved pending an acid wash. If you have any issues- reach out to the office directly. read more

I had an amazing experience working with Pools R Us from start to finish. From day one, they were professional, transparent, and incredibly easy to work with. I worked closely with Ben, who really took the time to understand exactly what I wanted and brought my vision to life. He collaborated with me on the design, paid attention to every detail, and the end result is a pool that honestly exceeded my expectations! It looks absolutely incredible. What I appreciated most was how honest and straightforward he was throughout the process. There was never any pressure or upselling. Just genuine guidance and expertise. The entire team was responsive, communicative, and made everything feel seamless. On top of that, their pricing was very reasonable, especially considering the quality of work delivered. I couldn't be happier with how everything turned out and would highly recommend Pools R Us to anyone looking to build a pool. Truly a great experience all around! read more

Pools "R" Us - My new pool & spa!! - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

We had a great experience working with Ben from Pools R Us. The process was smooth, communication was solid, and the quality of work exceeded our expectations. The team was professional, detail-oriented, and delivered exactly what we envisioned. Our pool turned out amazing and has become the centerpiece of our home. Highly recommend Pools R Us for anyone looking for quality and reliability. Ask For Ben read more

The worst experience and a complete waste of time with this company. They advertised what was supposedly a Valentine's promotion, so I contacted them expecting transparent pricing. However, everything turned out to be a strategy to attract customers--at no point did they actually provide the promotional price. Instead, they insisted on preparing a quote. I specifically asked whether they could confirm that the promotional price would be honored based on the measurements, but they refused. It became clear that the "promotion" was simply a tactic to generate leads rather than a genuine offer. They then requested a quote I had received from another company, claiming they would use it to provide a competitive price. I shared the information in good faith, and after that, they completely stopped responding. No follow-up, no quote--nothing. It feels like they were only interested in obtaining pricing details from a competitor to analyze the market, rather than actually providing a service. I waited for weeks and followed up multiple times, yet I never received a response. Be very cautious with this company's pricing and promotions. Based on my experience, they appear misleading and unprofessional. read more

This has been an extremely frustrating and exhausting experience, and I waited a long time before updating this review because I genuinely hoped the company would stand behind their work and resolve the issues professionally. Our pool project was paid in full, passed final inspection, and was considered "complete" by the builder, yet we were never given a true final walkthrough. The spillways repeatedly failed to release water correctly and instead caused water to roll back down the spa face. Over time, this created staining concerns, uneven flow, and obvious performance problems. We raised these concerns respectfully and documented everything carefully. Instead of diagnosing the underlying issue properly the first time, the spillways had to be redone multiple times. Different tile subcontractors were brought in, different approaches were attempted, and each installation produced different results which directly contradicts the company's later claim that they were simply "following our instructions." We did not dictate construction methods. We relied on their expertise as the licensed builder to identify the issue and correct it. At one point we specifically raised concerns that the spillways were not level to one another and were not the same size, causing uneven flow between all three spillways. We were told this was "normal" and "not an issue." In the end, once the spillways were finally built to consistent dimensions and proper edge geometry, the issue was resolved. That alone speaks for itself. Our certified letter did not tell them how to build the spillways. It simply outlined the functional outcome that should have existed from the beginning: clean water release away from the spa face using proper spillway geometry and a functional drip edge. The company had complete discretion in how to achieve that result, yet multiple attempts failed before the final correction. What made the experience worse was the communication and attitude throughout the process. Calls often went unanswered, concerns were dismissed, and at times we were made to feel unreasonable for expecting a functional spillway system. We remained respectful the entire time despite repeated delays, conflicting explanations, and failed reinstallations. We were even told at one point that the issue was related to the tile selection and may not be covered under warranty despite the fact that we relied on the builder's expertise regarding what materials and installation methods were appropriate for a spillway application in the first place. Ultimately, the issue was only resolved after extensive independent research on our end, direct involvement in the troubleshooting process, and providing recommendations that were initially dismissed but later became part of the final successful installation. To be fair, the final spillway result now performs significantly better than the prior installs, and the tile subcontractor who completed the final correction was professional and willing to listen. However, even after all of the rework, we were still left with chipped tile from the installation process that was acknowledged but never corrected before the company walked away from the project. The amount of stress, back and forth, repeated rework, and resistance we experienced to get to this point was far beyond what should occur on a professionally managed pool build. I strongly encourage future customers to thoroughly document every stage of their project, insist on detailed walkthroughs, and verify functionality not just appearance before considering the job complete. read more

See all

1. This is the second pool they have built for me 2. They have consistently beat every single pool company quote Ive got. 3. Its a fast quality build and they always let me know whats going on. I have no loyalty to this company, Im cheap. I go with the best deal. If youre looking for a pool id recommend this company to friends and family. read more

Pools "R" Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Incredible customer service. Matt is the kinda guy that you hope to get, when dealing with high dollar purchases for your home. They are educated, prices are fair, and the job is superior. They communicate well, during the process and I highly recommend this company. You won't be disappointed with the finished product! read more

DISCLAIMER: This review ONLY REVIEWS our INITIAL CONTACT and NOT ACTUAL BUILD. It highlights only the initial design process and communications leading up to our decision and does not reflect any actual construction. I feel that based on the outstanding service, this company and their representative deserves all the praise entitled. Unfortunately, many variables (cost and multiple individual projects) led us to choose another company. In searching for a residential pool build with a design in mind for our new Las Vegas home, we cast a large net using Yelp and personal references to 'interview' for this project. On first contact, we informed Clay from Pools R Us that we were shopping around for the best builder to make our dream come true. Without going into minute details, we only wish to say that from the initial contact, we were met with friendly professionalism and a desire to make our dreams come true. Clay was able to take our conceptual design and come up with exactly what it was we wanted and answer any questions we had regarding any aspect of this proposal project. His communication was always cordial and without delay. Ultimately, the one stop shop approach turned to a contractor/builder situation to save costs for another project. Had funds been unlimited, it would be another story. We know that Clay did a good amount of work for us for our rendering and we wanted everyone to know that he is an amazing representative for Pools R Us, so for anyone reading this review, please do consider them for your pool project. read more

I recently within the last year have had a pool built by Pools R Us. From start to finish meeting with Clay and getting our perfect design for our space and then seeing it come to life was pretty easy ,quick and most of all painless. The guys did an amazing job. The communication with Clay and Luis was top notch they answered all the questions I had and they were as transparent as any company I have ever worked with. I appreciate the whole Pools R Us team so much (front office included) for guiding us through the project and making sure it was stress free from start to finish. We love our new outdoor living space and have already had a summer filled with memories!! We can't wait to get swimming this year!! Thanks again Pools R Us. You will be highly recomended by my self for anyone searching for a great company to build their desert oasis!!!!! read more

Pools "R" Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

I wanted to take a moment to share how absolutely thrilled we are with our experience. From start to finish, Clay and the entire team went above and beyond in every aspect of the pool installation process. Our technician, Luis, along with every single employee who came out during construction, was professional, kind, and a pleasure to work with. They not only finished the project ahead of schedule but also handled an addition mid-process seamlessly. Every situation was approached with professionalism, kindness, and friendliness that truly stood out. I also really appreciated the periodic check-ins from the owner, which made us feel supported and reassured throughout the process. It's clear that Pools R Us takes great pride in their work and their customers. Most importantly--we absolutely love our new pool. It has exceeded every expectation, and we couldn't be happier with the result. Pools R Us delivered excellence every step of the way, and I would highly recommend them to anyone considering a pool installation. read more

Matt Wanstreet is a GOD! He and his teams did an amazing job resurfacing my pool deck and replacing some horrible pavers with amazing tile! I will return to them for any future needs and recommend them 1000%! Thanks Matt! read more

I was quite pleased with their competitive pricing and design work. They were very transparent with me. I dealt with Greg, who never tried to upsell me. He actually kept things within my budget, which is what was important to me at the time. In hindsight, I wish I'd actually gone larger but they gave me what I asked for. They were patient with me and my design choices and I would recommend them to my friends and clients. Trust these guys! Ozzie Canseco & Monica Bellard read more

Pools "R" Us - Pool, spa & wet deck in the evening and you can use this app from your cell phone! - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

See all

Had a great experience with Pools R Us! Clay was fantastic--patient, professional, and kept me informed throughout the whole process. The pool turned out perfect! Highly recommend! read more

See all

Honest Review! I was looking for pool companies to interview and accidentally hit the "wrong" button on yelp and sent out a bat signal to everyone. Ben from Pools R Us contacted us right away and offered to come out for an estimate. I really liked his approach as I explained we waited over a decade to finally decide to invest in the backyard. He really put me at ease. After interviewing many companies, it was Ben that sold us. When we signed the contract I had a lot of questions and asked for amendments before signing. The company was agreeable and listened to my concerns. Afterall spending almost 100k isn't an easy decision. After signing and sending over a large sum of money is when I really started to get scared. It was a lot of money to send and I really needed someone to reassure me. I called and spoke to Ben. We went through the contract again and explained all the ways I was going to be okay and reminded me to: Trust the process! There were times I had questions but what I found was my concerns were always addressed. All of the subcontractors were so polite and understanding since I live in a HOA and you really can't park on my street even though phases like pouring concrete require it, they were ready to move when needed. We are currently wrapping up our punch list of smaller items and Ben is making sure that I am happy with the final result. I have to also say the Owner Greg was also amazing. I'm so glad we decided to go with Pools "R" Us. I would highly recommend them for your pool build. My family is so grateful and excited to finally have an outside space to play. We are in the pool almost every day! read more

See all

Building a pool is an expensive and timely process. Choosing a builder....equally as critical. We did a lot of research beforehand....watched YT videos, contacted several builders......ultimately we went with Pools "R" us based on some poor interactions with GC, and DSPaS (if you are looking...you know the initials). Right off the bat....the design process, Clay asked what we were looking for, what features we wanted, and produced a design that was spot-on. Then came the price...whoah! 6 figures...but we were half expecting it based on our research. When we told Clay it was a bit too pricey he invited us to the office to look at alterations. Clay didn't try to sell us the most expensive stuff, he understood our budget and thoughtfully gave us options that we all agreed upon. They gave us a packet outlying what to expect from the process....that was a PRO MOVE as we had never taken on a project of this size, and the expectations reduced our anxiety along the way. We got the design pics and taped them to our back door so we could live with them throughout the process. It took 3 months....was it painless...no....were there some issues through the build....sure. But Luis, Clay, Greg, and Arin all worked together to make sure everything was the way WE WANTED it. We wanted specific wall tiles, they didn't have them....until Arin stepped in and got them. It was clear from the beginning that they knew this was OUR dream, and they were making it come true. Luis was on-site a lot to explain what was happening and ensure we knew why it was happening. The final result.....exactly what we asked for and "lived with" on our back door for months. We absolutely love it. They gave our project, and us, the attention we expected, listened to our concerns, walked us through every step of the process....and even let me time-lapse every step so we would have it forever. Greg was involved throughout and attended the final walk through with Clay to ensure everything was addressed and still continue to check-in with us today. The Pools "R" Us team was incredible, thoughtful, precise, and thorough, all the while keeping in mind how much anxiety we had and making us comfortable with everything. Thank you all!! Worth every penny! Pictures of our dream backyard: read more

See all

This was my first time ever building a pool, and I couldn't be happier with how everything turned out. Clay was my main point of contact and definitely made the whole thing easier--he was super responsive, patient, and always available to answer questions. I had some hesitation early on, but he really earned my trust over time. The whole Pools R Us team was great to work with professional, respectful, and easy to communicate with. The project took about 4 months from start to finish, and everything stayed on track. Their communication was spot-on, and the crew did a great job keeping the site clean and organized throughout the build. Even after the pool was finished, Clay has continued to be helpful anytime I've had a question. That kind of support after the job is done really sets this company apart. If you're thinking about building a pool, I highly recommend Pools R Us LLC. Great team, great service, and a great end result. If you're thinking about building a pool and want someone who's honest, easy to work with, and actually cares. Thanks again, Clay! read more

Pools "R" Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

We had our pool built last year and still couldn't be happier with it. The best decision we made was going with Pools R Us. We contacted several pool company's before making our decision which wasn't hard after speaking to Clay. He came out to our house and took time to listen and design the right pool for us. read more

See all

This company is trash! They are so rude when you call! None of them know what they are doing or what doing ! People just randomly show up to your home. None of the workers know English. They will destroy your properly and blame the damages on the customers! Greg does not honor any warranties! Our pool was never given a final and does not work properly from day 1 and the company does not fix any defects or builder issues regarding your pool. Horrible dishonest company! DO NOT DO BUSINESS WITH THEM! read more

Luis, thank you so much for the amazing job! My pool looks absolutely beautiful! Great price, great job, and amazing service! Thank you Pools R Us!!! See you in another 8-10 yrs. read more

See all

First and foremost, I met Greg and Clay before, I think, several years back, and at the time, I couldn't get the right loan. Needless to say, I have done a load of research on them before choosing them. I looked into their licensing, bond, team, better business reviews, Google reviews, and yelp. I have seen many negative reviews on many pool builders, including a close brother of mines, friend who gave me a rough quote. I wouldn't even use a friend due to the poor reviews! Greg and Clay legit communicate through phone and text, and if they don't reply right away, they will within a day or so. Throughout the process, I was aware of everything that was going on, and if I had any dumb questions, they replied. Their subs were professional and kind towards me and my family throughout the entire process. I will say this if you're looking for a builder, this is the business you want to use. I do not believe the negative reviews by far as Greg made a lot of crap right and did right by me and my family. I have had only a handful of pool Builders that I sought out, but truthfully and respectfully, they can not compete with Greg and Clay's business period. Once the pool was finished, Clay and Greg did a walk through and saw some small problems that they did fix and made sure it was repaired in a timely manner. They have a welcoming package that, as an owner, you must read, and it tells you a step by step process of what to expect throughout the process. No bs I would use them in the future for replastering and acid washes and even a new pool build if I grab another home. Greg and Clay don't mess around when it comes to professionalism. Don't believe me, just look at the work they did on my home. Look at the better business bureau reviews, State Contractors Board, bonds, subs, and reviews. Some of the reviews are BS as I come from an investigative background, and they are a solid pool business. Me and my family are 110% happy with what Greg and Clay's business, team, and subs have done for us! read more

See all

I can't recommend Pools R Us enough! As a first time pool owner we did an exhaustive search for the right company, I was almost ready to give up--finding a pool builder who not only has the expertise but also makes you feel comfortable and confident is no easy task. It is an arduous, exhausting, and draining process to find a pool builder that will be transparent through the build and be around to help after the dust has settled. From the start, Pools R Us provided peace of mind with clear, solid contracts and full transparency. They were always available to answer questions, and Greg (the owner), in particular, went above and beyond to guide us through the entire process. He helped us feel at ease, making sure that every decision was in line with our goals, design preferences, and budget. The team was incredibly responsive and worked seamlessly with other contractors, ensuring everything was coordinated without a hitch. There was no upselling of unnecessary features--just honest recommendations that made sense for our needs. They were open about costs, walked us through every detail of the bid, and ensured we were comfortable with the contract before moving forward. There were some delays due to a larger amount of caliche in our backyard but Greg was able to keep us informed and worked directly with the contractor to minimize the delay. With that said the project broke ground in October 2024 and we just did our final walkthrough 1st week of January 2025! We appreciated how non-judgmental and flexible they were when it came to design changes and material selections. They really listened to our ideas and worked with us to create the perfect pool within our budget, without cutting corners on quality. Now that the pool is complete, we couldn't be happier. The craftsmanship is top-notch, and it's clear they take great pride in their work. Pools R Us is transparent, provides high-quality work, is easy to work with and provides peace of mind that we as a first time pool owner needed. read more

See all

Ben at Pools R Us did a great job with our pool design and build. It was completed at the end of Dec 2024. The pool turned out great and my wife and I are enjoying the heated spa during the cold Winter! We can't wait for the warmer weather to arrive to enjoy the pool. Thank you Ben! read more

See all

We are 10 months post build and couldn't be happier! Had an incredible experience with Ben and Greg from Pools-R-Us. We started construction in February 2023 and were finished in April 2023! This was our first pool build and we weren't sure what to expect since you hear so many horror stories out there, however, ours was far from that! From the get-go, the customer service was absolutely fantastic!! , Ben was in constant communication with us letting us know every step along the way. We went with a clean, simple design with a tanning ledge and a bench for seating and pavers done with Pools-R-Us. they were extremely competitive with other quotes we received from other builders thank you so much; we are very happy and highly recommend pools r us !! read more

See all

We have an ingound spa that had a leak that no one could find or fix. We finally gave up and decided to have it filled in and called pools r us. Matt called me back within a day and made an appointment to come out to check it out. He discussed all the options with me and exactly how they would do the work. Plumber came out to cancel the spa plumbing. He was very quick, very efficient, very friendly and explained everything he was doing and answered all my questions. The guys who came out to fill in the spa were also very friendly, very efficient. Knew exactly what they were doing and explained everything to me. They came back the next day to check on the work to make sure everything was done properly and looking good. Very pleased with the work i've had done by this company and would highly recommend them. read more

Pools "R" Us - This is the finished product. - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

I had a pool built last year with Pools R Us. This was my first one so I was very nervous! Clay answered all my questions and was responsive when I reached out. Any issues were quickly addressed right away via Greg or Clay and were to my satisfaction. The different contractors I dealt with were very professional and kind - even working in the 100 degree weather!! I am happy with the quality of work and have been enjoying my backyard oasis since the pool opened!! read more

See all

Just wanted to say how much we appreciate having Luis from Pools R US....they finished our pool and its dynamite! Luis listen's extremely well and shows u everything u need to know! Very accommodating! Everything has a few hiccups but he took over about 1/3 of the way through this... smoothed everything out to where we're extremely happy...the owner Greg is also very responsive to make sure your pool is how you want it on the design and getting the guys out there to the finish line...He is also very hands on...Luis not only exceeded expectations he made sure that I understood what I needed to do on the startup of the pool and maintenance afterwards.... Very very good to work with after some of the people that I have worked with on other jobs. Pool guys for life... The workers they have do a very good job.... Shotcrete guy Frank is awesome.. the guy that dug the pool outstanding... Just look how beautiful our pool turned out to be thanks to Luis and Pools R Us....Dont look elsewhere when u got these guys with their expertise, craftsmanship, caring and knowledge...They can design ANYTHING u want to do and do it correctly...Dont trust anybody with a task like this trust Pools R US! read more

See all

Will commend PoolsRUs on their customer service and knowledge. Super easy to work with, very friendly and answered all questions diligently and with professionalism. read more

We love our pool. I was to busy the past couple of months to leave a review about this business. I've contacted about 5 different pool businesses before pools r us, let's just say this company had the best value for what you wanted, the others really didn't nor was their customer service that great so I went with pools r us (: This was a waiting process for the pool to get built as well, but as expected. Took us a couple or so weeks for HOA in Lake Las Vegas to approve. We were patient, so we didn't mind waiting for the pool to get finished. The wait gave us some time to get our landscaping situation figured out with a landscaping company. We only got our pool built by this business, and we are very pleased with it. Ben was the designer of the pool and he did a great job with designing a pool with what we wanted, we wanted a clean modern simple pool. A great size for just us two. Also with any questions we had he would answer them. Our pool looked a lot like the design, but to be honest the pool turned out amazing when finished. Thank you read more

See all

We just finished our build and I couldn't be happier. Building a pool is a major decision and investment and we spent over a year trying to plan it and interview companies. We spoke to at least half a dozen builders in town and Greg was by far the best. read more

Pools "R" Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Braden and Jacob did an excellent job emptying and clearing our cément ingroind pool. The pool looks excellent and they were polite and helpful. read more

1000 STARS AND GRATITUDE TO CLAY + GREG @ POOLS R US. I built my dream home in Summerlin, by red rock, overlooking the strip. Clay and Greg from POOLS R US offered me the best quote and did the work in a prompt and professional manner. They were SUPER PATIENT and NEVER ONCE tried up sell me. I'm a novice and I put all trust in them and have been rewarded with a pool beyond my wildest expectations. As of today, 8/8/22, THE POOL/SPA DONE!!! ALL deadlines were met. It came out so beautiful that I hope I stay in this house for the rest of my life. Thank you CLAY and GREG!! you are true professionals and did every single thing you said you would, when you said you would. You were responsive, reasonable, and friendly. Thanks so much. I am happy to post 3 photos of the pool POOLS R US BUILT. FOREVER GRATEFUL read more

See all

From beginning to end, Ben at Pools "R" Us exceeded our expectations!!! He is responsive, friendly, knowledgeable, and transparent! My husband and I started our search in the beginning of April for a pool builder. We had a set firm budget and knew exactly what we wanted. We looked into fiberglass and g-unite pool companies. Many of these companies went over our budget with quotes and also gave us deadlines that were six to eight months away. Ben came over to our home at the end of April to do our quote. We told him exactly what we wanted, the budget, and what our goals were. He gave us renderings same day!! He told us what the turn around time would be. Our project was to start in May and our pool was promised by September 5th. I was skeptical it would be done by September 5th. I also am eight months pregnant, so I definitely wanted the pool to be completed before my due date! It is July 29 and our pool is complete!!! Two months!!!! I am still in shock looking at it. Every step in the process was smooth sailing because Ben was so responsive. He told us at every point what was happening next and answered all our questions no matter the time of day! Very thankful to have done this project with Ben! I highly recommend Pools "R" Us!!!! read more

Pools "R" Us - Our beautiful pool!! 6 inch Wet Deck, two bubblers, 5ft deep. - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

As most homeowners are aware, it is critical to find the right business to help enhance your costly pool investment. After researching other businesses on Yelp and the local BBB, we chose Pool R Us, and we couldn't be happier. Cody began by visiting our pool and listening to what we wanted to do to "refresh" its appearance, which was so outdated when we purchased the home. (I swear whoever thought red flagstone would make a nice pool border in Las Vegas must have been drunk when they used this material for so many pools).  Cody measured our pool and listened to what we desired to do with it. Several of his great recommendations were incorporated into the redesign. He followed up with a solid cost estimate and an agreed-upon renovation schedule. Surprisingly, the first demo crew was able to begin work a month sooner than anticipated...I'm not going to stop productivity.  Chuck, the site foreman, would conduct random inspections to verify everything was proceeding according to plan. He even came on the weekends to assist with the little tasks. In the end, the pool transformation turned out incredible and we are looking forward to spending more time in our backyard enjoying our new pool area. Thank you to everyone who contributed to making a dream a reality. read more

See all

Clay with Pools "R" Us is a very professional and excellent dependable person. He helped my wife and I through the process of building a pool. He was always dependable with any questions we asked. He answered with concern knowing this is our first pool. I contacted because of repair problem. He reassured us that he would take care of. He scheduled and contact the Warranty people for the pool and follow through real dependable. Thank you. read more

Company did an on-site inspection of our residential pool rehab 5-days ago, and never followed up, never sent an estimate quote for work, or seemed to care about our pool job making weird comments about impeding tariffs causing price increases. Pools ARE NOT Us. We do NOT recommend this company. read more

In 2019, I contracted Pools R Us for an extensive pool renovation project that included the installation of a new concrete deck. Unfortunately, I have encountered persistent issues with the quality of their work, prompting me to share my experiences with the hope of raising awareness. Shortly after the completion of the project, I began to notice significant deterioration in the newly poured concrete, resulting in the cool deck bubbling up. The concrete deck has exhibited alarming signs of decay and disintegration, which can be attributed to a fundamental problem with the concrete mix itself. This deterioration commenced within the first year after the project's conclusion and has progressively gotten worse. My husband and I reached out to the owner around the one-year mark to address the bubbling cool deck. While they did send their team once to address the issue, the problem has persisted and even worsened in areas that received attempted repairs and all over the rest of the deck. It is vital to clarify that the issue lies with the concrete rather than the cool deck overlay, as nothing will adhere well to a crumbling concrete base. New concrete should look smooth and grey, but in my attached photos, you can see where the cool deck has chipped off; it looks sandy (this is the top layer of concrete crumbling off), and you can see the exposed aggregate in the concrete. Regrettably, my attempts at communication with the owner have been marred by unprofessionalism, sarcasm, and a dismissive attitude. The owner has not taken the time to inspect the deficiencies since the project's completion, making it difficult to establish a productive dialogue. Yet, they will accuse me of causing the damage by "dragging furniture." Furthermore, we encountered a separate issue related to a leak in the spa. Although Pools R Us denied responsibility, claiming they did not work on the plumbing, they did perform extensive excavation work, including jackhammering the old concrete around the plumbing. My construction photo clearly shows the exposed pipe where the leak occurred, at the exact location of the skimmer that Pools R Us was contracted to replace but ultimately removed. Despite this, they stated they did not service the "underground plumbing" and maintain that the leak was not their fault. Lastly, the new plaster applied to our pool exhibits unsightly modeling, which cannot be remedied through acid washing. I brought out a company to bid on an acid wash since it's disappointing that my new pool looks so bad, but they noted that this issue appears to be a result of poor mixing before application, further reflecting the subpar workmanship on this project. I understand that every company may face challenges, but the lack of accountability and professionalism displayed by Pools R Us has left me deeply disappointed. I hope this review serves as a cautionary tale and encourages others to consider alternative pool companies that prioritize professionalism, accountability, and quality workmanship. It is essential to choose a company that will stand behind their work and uphold the highest standards of service in the industry. Update: Pools R US was contracted and completed the autofill on my pool. See photo. The photo noted with "fresh concrete" is years old and marks the location of the leak that was reported to your warranty department and subsequently denied on the grounds of you "not working on plumbing." I have added a photo depicting the leak's location, which also features a plumber subcontracted by Pools R US working on "plumbing." In accordance with your advice, I have submitted all relevant documentation to the contractors' board. If you need copies, since it seems as though you may have forgotten some of the details of my project, please reach out to them. Thank you for taking the time to clarify your perspective. Update 2: In 2019 I texted you asking for a leak detection recommendation service FOR MY CLIENT. I never said "shady contractor." If I was "so happy" with your services I would have referred you, which I didn't but I wanted to try and help her. It says in the text "just dirt on the poolside not concrete" BECAUSE IT'S NOT MY HOUSE. I have concrete that you poured over my autofill, I will give you credit, that has never leaked. The quality of the concrete is the issue not the autofill. You like to make a lot of incorrect assumptions, but I have photos of everything so I'm happy to share. Since you brought it up though yes your team ruined my turf that surrounded my pool and got cool deck paint and foot prints all over it and then tried to cut it while reinstalling it, and then you threatened to lien my house when I asked you replace it. read more

See all

Ben and his team were amazing!! Everyone that was at the house was very nice and professional. Communication was excellent. Trust the process!!! I Love my pool/backyard. Thanks Pools R Us read more

See all

Greg Tribble (supposedly one of the owners) failed over 6 inspections after a year of starting a simple pool that is still till this day not completed. This company is quick to take your money but NOT quick to do their work. I am no one to legally advise however, I strongly recommend that you research them well before giving them ANY money. They seem to fire the people that receive your initial payment then pretend they haven't received it even if you have video's and legal documents stating you gave payment. Please be careful with them! If I could give less than one star I would. We were so excited for this family project but This has been a waste of time and money so far what a stress to even get a hold of someone read more

Pools "R" Us - Unsafe unfinished business, they don't even care for kid or pet safety - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

LOOK NO FURTHER! After researching pool companies for months, I was able to narrow it down to 5 local builders whom I met with over a two week period. Pools "R" Us was the first company to come out to the home and left a very favorable first impression. From the beginning, my experience has been completely seamless especially because of our SUPERSTAR designer/sales manager, Ben. It is obvious that Ben has a true passion in this field and his work ethic is nothing short of amazing. Ben was always available via texts or quick chats to go over even the most mundane details of my project, and he did so with patience and a smile. I am completely blown away by my end result! All of the contractors that came to the home were punctual, courteous and cleaned up after themselves each day. The quality of the pool is top notch and the price was right! Special shout out to Ben, Greg and Chuck for getting this pool done and for meeting all of my expectations. You have earned my business for life! read more

See all

Ben and his team were amazing on my project, great communication, outstanding workmanship overall a great experience. Wasnt to sure about spending 80k + on a pool but Ben made everything happen just how i envisioned it. Greg the owner came out to my project when i had concerns and reassured me everything was going as planned glad im part of the pools R us family. Great people to do business with would do it all over agian! read more