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    Pools "R" Us

    4.5 (139 reviews)
    Open 8:00 am - 5:00 pm
    Updated over 3 months ago

    Services - Pools "R" Us

    Pool remodeling

    Pools "R" Us Photos

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    "Finshed" with chip.

    This has been an extremely frustrating and exhausting experience, and I waited a long time before updating this review because I genuinely hoped the company would stand behind their work and resolve the issues professionally. Our pool project was paid in full, passed final inspection, and was considered "complete" by the builder, yet we were never given a true final walkthrough. The spillways repeatedly failed to release water correctly and instead caused water to roll back down the spa face. Over time, this created staining concerns, uneven flow, and obvious performance problems. We raised these concerns respectfully and documented everything carefully. Instead of diagnosing the underlying issue properly the first time, the spillways had to be redone multiple times. Different tile subcontractors were brought in, different approaches were attempted, and each installation produced different results which directly contradicts the company's later claim that they were simply "following our instructions." We did not dictate construction methods. We relied on their expertise as the licensed builder to identify the issue and correct it. At one point we specifically raised concerns that the spillways were not level to one another and were not the same size, causing uneven flow between all three spillways. We were told this was "normal" and "not an issue." In the end, once the spillways were finally built to consistent dimensions and proper edge geometry, the issue was resolved. That alone speaks for itself. Our certified letter did not tell them how to build the spillways. It simply outlined the functional outcome that should have existed from the beginning: clean water release away from the spa face using proper spillway geometry and a functional drip edge. The company had complete discretion in how to achieve that result, yet multiple attempts failed before the final correction. What made the experience worse was the communication and attitude throughout the process. Calls often went unanswered, concerns were dismissed, and at times we were made to feel unreasonable for expecting a functional spillway system. We remained respectful the entire time despite repeated delays, conflicting explanations, and failed reinstallations. We were even told at one point that the issue was related to the tile selection and may not be covered under warranty despite the fact that we relied on the builder's expertise regarding what materials and installation methods were appropriate for a spillway application in the first place. Ultimately, the issue was only resolved after extensive independent research on our end, direct involvement in the troubleshooting process, and providing recommendations that were initially dismissed but later became part of the final successful installation. To be fair, the final spillway result now performs significantly better than the prior installs, and the tile subcontractor who completed the final correction was professional and willing to listen. However, even after all of the rework, we were still left with chipped tile from the installation process that was acknowledged but never corrected before the company walked away from the project. The amount of stress, back and forth, repeated rework, and resistance we experienced to get to this point was far beyond what should occur on a professionally managed pool build. I strongly encourage future customers to thoroughly document every stage of their project, insist on detailed walkthroughs, and verify functionality not just appearance before considering the job complete.

    Sean S.

    1. This is the second pool they have built for me 2. They have consistently beat every single pool company quote Ive got. 3. Its a fast quality build and they always let me know whats going on. I have no loyalty to this company, Im cheap. I go with the best deal. If youre looking for a pool id recommend this company to friends and family.

    Brandi C.

    I recently within the last year have had a pool built by Pools R Us. From start to finish meeting with Clay and getting our perfect design for our space and then seeing it come to life was pretty easy ,quick and most of all painless. The guys did an amazing job. The communication with Clay and Luis was top notch they answered all the questions I had and they were as transparent as any company I have ever worked with. I appreciate the whole Pools R Us team so much (front office included) for guiding us through the project and making sure it was stress free from start to finish. We love our new outdoor living space and have already had a summer filled with memories!! We can't wait to get swimming this year!! Thanks again Pools R Us. You will be highly recomended by my self for anyone searching for a great company to build their desert oasis!!!!!

    Pool, spa & wet deck in the evening and you can use this app from your cell phone!
    Monica And Ozzie C.

    I was quite pleased with their competitive pricing and design work. They were very transparent with me. I dealt with Greg, who never tried to upsell me. He actually kept things within my budget, which is what was important to me at the time. In hindsight, I wish I'd actually gone larger but they gave me what I asked for. They were patient with me and my design choices and I would recommend them to my friends and clients. Trust these guys! Ozzie Canseco & Monica Bellard

    Ulia C.

    Had a great experience with Pools R Us! Clay was fantastic--patient, professional, and kept me informed throughout the whole process. The pool turned out perfect! Highly recommend!

    Almost done!
    Kristina M.

    Honest Review! I was looking for pool companies to interview and accidentally hit the "wrong" button on yelp and sent out a bat signal to everyone. Ben from Pools R Us contacted us right away and offered to come out for an estimate. I really liked his approach as I explained we waited over a decade to finally decide to invest in the backyard. He really put me at ease. After interviewing many companies, it was Ben that sold us. When we signed the contract I had a lot of questions and asked for amendments before signing. The company was agreeable and listened to my concerns. Afterall spending almost 100k isn't an easy decision. After signing and sending over a large sum of money is when I really started to get scared. It was a lot of money to send and I really needed someone to reassure me. I called and spoke to Ben. We went through the contract again and explained all the ways I was going to be okay and reminded me to: Trust the process! There were times I had questions but what I found was my concerns were always addressed. All of the subcontractors were so polite and understanding since I live in a HOA and you really can't park on my street even though phases like pouring concrete require it, they were ready to move when needed. We are currently wrapping up our punch list of smaller items and Ben is making sure that I am happy with the final result. I have to also say the Owner Greg was also amazing. I'm so glad we decided to go with Pools "R" Us. I would highly recommend them for your pool build. My family is so grateful and excited to finally have an outside space to play. We are in the pool almost every day!

    Building a pool is an expensive and timely process. Choosing a builder....equally as critical. We did a lot of research beforehand....watched YT videos, contacted several builders......ultimately we went with Pools "R" us based on some poor interactions with GC, and DSPaS (if you are looking...you know the initials). Right off the bat....the design process, Clay asked what we were looking for, what features we wanted, and produced a design that was spot-on. Then came the price...whoah! 6 figures...but we were half expecting it based on our research. When we told Clay it was a bit too pricey he invited us to the office to look at alterations. Clay didn't try to sell us the most expensive stuff, he understood our budget and thoughtfully gave us options that we all agreed upon. They gave us a packet outlying what to expect from the process....that was a PRO MOVE as we had never taken on a project of this size, and the expectations reduced our anxiety along the way. We got the design pics and taped them to our back door so we could live with them throughout the process. It took 3 months....was it painless...no....were there some issues through the build....sure. But Luis, Clay, Greg, and Arin all worked together to make sure everything was the way WE WANTED it. We wanted specific wall tiles, they didn't have them....until Arin stepped in and got them. It was clear from the beginning that they knew this was OUR dream, and they were making it come true. Luis was on-site a lot to explain what was happening and ensure we knew why it was happening. The final result.....exactly what we asked for and "lived with" on our back door for months. We absolutely love it. They gave our project, and us, the attention we expected, listened to our concerns, walked us through every step of the process....and even let me time-lapse every step so we would have it forever. Greg was involved throughout and attended the final walk through with Clay to ensure everything was addressed and still continue to check-in with us today. The Pools "R" Us team was incredible, thoughtful, precise, and thorough, all the while keeping in mind how much anxiety we had and making us comfortable with everything. Thank you all!! Worth every penny! Pictures of our dream backyard:

    This was my first time ever building a pool, and I couldn't be happier with how everything turned out. Clay was my main point of contact and definitely made the whole thing easier--he was super responsive, patient, and always available to answer questions. I had some hesitation early on, but he really earned my trust over time. The whole Pools R Us team was great to work with professional, respectful, and easy to communicate with. The project took about 4 months from start to finish, and everything stayed on track. Their communication was spot-on, and the crew did a great job keeping the site clean and organized throughout the build. Even after the pool was finished, Clay has continued to be helpful anytime I've had a question. That kind of support after the job is done really sets this company apart. If you're thinking about building a pool, I highly recommend Pools R Us LLC. Great team, great service, and a great end result. If you're thinking about building a pool and want someone who's honest, easy to work with, and actually cares. Thanks again, Clay!

    Shane B.

    We had our pool built last year and still couldn't be happier with it. The best decision we made was going with Pools R Us. We contacted several pool company's before making our decision which wasn't hard after speaking to Clay. He came out to our house and took time to listen and design the right pool for us.

    Jennifer Y.

    Luis, thank you so much for the amazing job! My pool looks absolutely beautiful! Great price, great job, and amazing service! Thank you Pools R Us!!! See you in another 8-10 yrs.

    Brian S.

    First and foremost, I met Greg and Clay before, I think, several years back, and at the time, I couldn't get the right loan. Needless to say, I have done a load of research on them before choosing them. I looked into their licensing, bond, team, better business reviews, Google reviews, and yelp. I have seen many negative reviews on many pool builders, including a close brother of mines, friend who gave me a rough quote. I wouldn't even use a friend due to the poor reviews! Greg and Clay legit communicate through phone and text, and if they don't reply right away, they will within a day or so. Throughout the process, I was aware of everything that was going on, and if I had any dumb questions, they replied. Their subs were professional and kind towards me and my family throughout the entire process. I will say this if you're looking for a builder, this is the business you want to use. I do not believe the negative reviews by far as Greg made a lot of crap right and did right by me and my family. I have had only a handful of pool Builders that I sought out, but truthfully and respectfully, they can not compete with Greg and Clay's business period. Once the pool was finished, Clay and Greg did a walk through and saw some small problems that they did fix and made sure it was repaired in a timely manner. They have a welcoming package that, as an owner, you must read, and it tells you a step by step process of what to expect throughout the process. No bs I would use them in the future for replastering and acid washes and even a new pool build if I grab another home. Greg and Clay don't mess around when it comes to professionalism. Don't believe me, just look at the work they did on my home. Look at the better business bureau reviews, State Contractors Board, bonds, subs, and reviews. Some of the reviews are BS as I come from an investigative background, and they are a solid pool business. Me and my family are 110% happy with what Greg and Clay's business, team, and subs have done for us!

    I can't recommend Pools R Us enough! As a first time pool owner we did an exhaustive search for the right company, I was almost ready to give up--finding a pool builder who not only has the expertise but also makes you feel comfortable and confident is no easy task. It is an arduous, exhausting, and draining process to find a pool builder that will be transparent through the build and be around to help after the dust has settled. From the start, Pools R Us provided peace of mind with clear, solid contracts and full transparency. They were always available to answer questions, and Greg (the owner), in particular, went above and beyond to guide us through the entire process. He helped us feel at ease, making sure that every decision was in line with our goals, design preferences, and budget. The team was incredibly responsive and worked seamlessly with other contractors, ensuring everything was coordinated without a hitch. There was no upselling of unnecessary features--just honest recommendations that made sense for our needs. They were open about costs, walked us through every detail of the bid, and ensured we were comfortable with the contract before moving forward. There were some delays due to a larger amount of caliche in our backyard but Greg was able to keep us informed and worked directly with the contractor to minimize the delay. With that said the project broke ground in October 2024 and we just did our final walkthrough 1st week of January 2025! We appreciated how non-judgmental and flexible they were when it came to design changes and material selections. They really listened to our ideas and worked with us to create the perfect pool within our budget, without cutting corners on quality. Now that the pool is complete, we couldn't be happier. The craftsmanship is top-notch, and it's clear they take great pride in their work. Pools R Us is transparent, provides high-quality work, is easy to work with and provides peace of mind that we as a first time pool owner needed.

    Pools R US built in Dec 2024.  Ben was our designer!

    Ben at Pools R Us did a great job with our pool design and build. It was completed at the end of Dec 2024. The pool turned out great and my wife and I are enjoying the heated spa during the cold Winter! We can't wait for the warmer weather to arrive to enjoy the pool. Thank you Ben!

    Pool view off deck

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    Page 1 of 4

    Ask the Community - Pools "R" Us

    We have a waterfall in our pool that needs replacing. Is this something you do?

    Yes we do is it real or fake rocks ? Either way we do both

    What is this company's BBB rating?

    The company rating is A+

    Does this business have a BBB rating? I don't see your company listed on the BBB website. Thank you

    Hello We are but not many people use that anymore for evaluating a business but we are listed there… Read more

    View All 10 Questions

    Review Highlights - Pools "R" Us

    After posting my issues here- Greg immediately reached out and offered to come check it out himself.

    Mentioned in 61 reviews

    Read more highlights

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    Harvey was very professional and knowledgeable about landscaping. He displayed confidence in his…read morefield of work. Harvey came out to assess damages (if any) on our neighbor's property. He respected property lines yet the neighbor became upset at us. He was calm and polite to our neighbor and knew how to de-escalate the situation. He was a great resource and would highly recommend!! A++++ work!

    Las Vegas Backyards - In selected the tile, they installed it

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    Jr's Lawn Maintenance - After routine maintenance: crisp lines, neatly trimmed shrubs, and clean rock beds. JR's Lawn Maintenance. Free estimates. 725-333-6854

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    (208 reviews)

    We had a great experience with JR's lawn Maintenance. From…read morethe initial consultation to the finished job, the professionals at JR's were great. The main concern was a leak coming from the pressure regulator/filter/valve. They not only replaced the entire assy., the crew rerouted the assy. to allow unobstructed room with all new parts. We also had our planter excavated about 3 feet down and after the roots and hard dirt was cleared, the entire irrigation drip lines and timer were all replaced, as well as a "Canopy irrigation" system of bubblers for our tree. We bought the soil ourselves for the excavated planter, (Go to Home Depot, it's cheaper than STAR) and the only charge for a "Backfill" was $25 per plant that went back in. Worth it, as they arranged everything and routed the bubblers perfectly. All said and done, this Company outdid themselves for 3 hours and cleaned everything up and even pulled most of the weeds that were all over our front rocks. Do yourselves a favor and have these guys do the project. They are REALLY good at it!!

    I found Jr's lawn Maintenance on Yelp, and got a quote from them along with some quotes from other…read morelandscapers for a broken rainbird system and dead plants we had in our front yard. We knew we had to fix the problem, but we didn't want to spend the money right then until we started getting those HOA letters. Anyway, I really liked Horacio and his team. They were punctual, professional, polite, knowledgeable, and he explained to me in detail what he'd have to do to fix the problem. I got in touch with his office staff who is just as nice btw, and she sent me a quote, I paid the deposit, and they did the work they quoted with no issues. A few months later I was setting up a Christmas inflatable and I must have stepped on a sprinkler head and busted it straight off. I called their office, and they sent Horacio out next day to repair it for me. I did have to pay for that, which is no problem because after all it was my fault! I've had nothing but a positive experience with this company, and I won't hesitate to hire them in the future!

    Pools "R" Us - poolservice - Updated May 2026

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