Went to this car wash was very unhappy. My windshield was still dirty. My back of my car dirty. It was still dusty. I talked to the manager. The oriental guy didn't really care. I paid $18 to get the full service wash. I talked to the guy that was putting shine on the tires. Told me to talk to the manager, but the oriental guy seemed not interested not caring about my car I will definitely not recommend anybody to go there because of my second chance experience I'm a customer paying customer in $18 should've left my car clean but it didn't read more

The good. At the beginning the wash was the best. I even got a monthly package Twords the end or now. The wash broke down 2 times while in my car. The water was no longer fresh. I could smell stale mildew in my car. Now it's shut down. No warning and I'm sure my monthly payment was withdrawn. A new company's name is on the building. It looks like the whole place is getting some much needed repair. I hope my monthly payment gets transfered to the new company. read more

My neighborhood car wash is closed for remodeling, I haven't had a wash in almost two months, and my car had lots of spots and splashes, so I Googled "full service car wash" and Pony Express Lemon Grove came up. After going through the in-car splash and rub, all the splashes and spots were still there. Water was dripping down and the mirrors had water spots. I asked a guy to please wipe off the water and he said that wasn't his job, he just does tires. I asked another guy to wipe off the spots. He told me it was bee pollen, and "the customer is responsible for that." He did a quick wipe on the windshield and easily removed those in 10 seconds flat, but then said he "wasn't allowed" to wipe cars, this was just a drive-through, handed me the rag, and told me to do it myself. I'm an old woman, in my mid-70s. Guess how easy it was for me to climb up on top of my car to reach the spots a man could easily get to, while they stood there and watched me struggle? It took me 20 minutes to rub away all the spots. Then I used their "free" vacuum, because they don't do that either. So basically I paid $18 for the privilege of washing and vacuuming my own car. Never again! read more

BEWARE OF THIS ESTABLISHMENT!! Horrible customer service I would nerve come again. I had came in with a family member and the wash had tore the right bumper after we got out. The man who was "helping" us said that it's probably because our car was already like that when we have never had any body damages to the car ever! and while we were in the wash we even heard a strange noise. But again the man who was working there said that there was most likely that there's nothing this could be done and was just brushing us off and was telling us to calm down when we were just asking how this could be resolved but he was really no help and very insensitive to the issue at hand incidents like this must have happened before because they had just tried to push it back in and I guess for them that has worked, but it literally tore a part of car and would not go back. Also, our car was still dirty. Very unprofessional on their part. read more

Pony Express Car Wash - Car Wash Near Me - Lemon Grove, California

I've been there a Couple of times and the Customer Service is the Best & of Course my Car always comes out Cleaner than it was before Driving in to be Washed. read more

Pony Express Car Wash - My Car after the Car Wash - Car Wash Near Me - Lemon Grove, California

Aside from the machines not even properly washing the car, this is another victim of the post Covid "I could care less" world we now live in. My Jeep was still filthy after the wash and when I asked for a rerun the manager acted like I was asking for mission impossible. Unforgiving and ruthless manager with no grip on customer service, oh and sub standard washes. I used to have a monthly pass but this place has going down hill for a while now. Not worth the $15 wash. Also I don't do business with unreasonable and belligerent people. You lost a customer for life. Bye read more

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I live around here and I'm glad I don't go to this one. Sad. Horrible customer service from a particular guy. Short white with long brown hair in a ponytail. He was hella rude when I was trying to put my car in neutral. Like talking down to me too. My thing is as customer service, if I'm being nice and you're being rude, don't work in a customer service job bro. Have some fucken patience with people, you don't know it if I was having a PTSD attack; im in the military. Never coming her and don't recommend it to anyone. read more

My car was still dirty & i bought the third option. Only free vacuum need to bring your own towels to dry or buy them. Go elsewhere this place is not it. The quality of wash did not meet the price i paid when i left with a dirty car still. read more

I wanted to love this place because if its convenience to all my go to grocery shopping places but this is the second time I have had an issue with a scratch on the top of my trunk. I don't know if the mop things they use have rough edges or what but it is clearly a swooshing motion that left the scratches in my black paint. Also, today my car got stuck at the end of the conveyor belt and unfortunately I could not get it in drive soon enough before the other car behind me got pushed into my bumper, leaving two small impressions in the bumper of my 2020 BMW. I take ownership of my operator error but I have only ever had this issue in their car wash so I am not sure if the newer cars are having sensor issues or what but yah, sucks! Customer service was a bit harsh at first, I had to tell the manager that he didn't need to get a defensive tone with me and then he was kinder and became very helpful, so thanks Joe for showing some compassion! All in all the two scratches on my top trunk have convinced me to only go to a hand carwash and save myself the panic attack when the car wont go into neutral. read more

I paid for the $8 deluxe wash. Pulled in but the light that says where to stop didn't work so spent 5 min going back and forth trying to figure where the sweet spot was located. Came out of wash and went inside to get help. Attendant came out and assisted. Wash started, went back and forth three times with water then soap then water. The machine has now stopped over the car and is just dripping. It has been 10 minutes of just dripping. I don't want to leave it sitting in here but also not interested in going through the process of going inside to get the one person working here to come out again. Huge waste of $8 read more

Pony Express Car Wash - This is the machine that does the work, or not! - Car Wash Near Me - Lemon Grove, California

I went to Pony Express Car Wash expecting a lack luster car wash, boy was I disappointed. Firstly, the price is very affordable even with extra add-ons. Secondly, the attendant placed a plastic protector/sleeve on my rear window wiper. That sold me, most places don't even bother to tie it down! The attendant was very nice and helpful and paid extra attention to some spots on my car that were very stubborn. I pulled into the stall and a worker came over and wiped down my side mirrors and back window which I appreciated. When you pull-up and the line may appear to be long, don't fret the workers move through the line really. The dryer also leaves your car rather dry and spot free. I will definitely be returning to this car wash in the near future. read more

Pony Express Car Wash - Car Wash Near Me - Lemon Grove, California

Stopped by to have my car washed just enough for the pearl blue to show. The place was close enough to me and I wanted to try it out as my regular car wash gets packed all the time. - Service - The team was friendly. Barely much interaction with the workers there except when choosing your wash and they directing your car. They also provide vacuums after the wash. I did have a few complaints: 1) No towels are provided for the customer to dry excess water or door jambs (pretty disappointed in this). 2) The tire shine guys did a half decent job, leaving a few globs of paste on my rims basically wax on, no wax off. - Price - They offer 4 different tiers of washes to choose from and I went with the 'Gold Rush' at $12. At that price it's difficult not go with that option everytime. The coupon attached to the air freshener for $2 off the next wash was a nice gesture. - Overall - The Pony Express Car Wash accomplished what it was built to do, offer a quick and easy way to clean your car and I appreciate having a cleaner looking car. Having been through a number of car washes, small bits of left over sap, residue or bug guts were expected. I will use this business again if I'm ever in a desperate need of a car wash, bringing my own towels next time, because that price is too hard to pass up. read more

For the price its not a bad little car wash but this place can get busy. The prices are from 6-12 bucks the vacuums are free just don't don't take all day. It is what it is so remember that. Its not a detailing center and nobody is going to vacuum, clean your windows, clean your wheels or dress your tires. This is a do it yourself carwash the only thing missing here is a gas station. The staff is cool and one employee came over as soon as I pulled in the vacuum station to dry off one of my mirrors. I guess I was suppose to tip him but he left in a hurry. Anyway this car wash is decent for the price and the vacuums are free, the wash is quick but this place is jammed packed. read more

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I loved this place. Not in my normal neighborhood but it was quick, easy, cheap, and they gave you your choice of air freshener with a coupon on it for a discount on your next visit. The staff was helpful. Great experience read more

I came here to have my dad's car washed for cheap and that is basically the extent of what you get. you sit in your car while the car goes through the wash and once it is done you have to vacuum your own car. Our own labor makes washes cheaper I suppose but I hate having to vacuum my own car haha. Nothing to fancy, I would recommend this place if you're in need of a quick wash and nothing else. read more

Pony Express Car Wash - Outside of the car wash - Car Wash Near Me - Lemon Grove, California

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They are helpful and make all services rendered. Good price car wash. Many stalls. Recommend wash car Wed to Friday less people

I'd say all in all you get what you pay for. The staff are very friendly and helpful. Special thanks to Jasmine for helping to explain all the different options! The vacuums are strong, use carefully! read more

Great quick car wash with free vacuums. Lines can get long and run into the street so get there early to beat the rush. I also recommended bringing a towel to dry off the excess water missed by the drying jets. read more

I asked this guy to help with clean and he's said he can't help with. The girl told me the guy will clean window for me. Seem this dude not care if an woman who have injured or try reach to clean big car. Unless just clean window and clean tires. It's would be nice and easy read more

I have membership here, so I can get quick car washes. I hardly go but when I do go I been noticing the scratches on my car since I start going to this place. I also notice soaps and not fully rinsed with water. I usually don't make it big deal when I go. But today I was very frustrated, my car got stuck at the end of conveyor belt, I was very nervous the car behind me would hit me. I went to more then one employee but was send to talk to the person in the red polo and bring up about the issue and also show them the soap inside the tail light and the broken tail light. The guy in the red was being defensive about what happened to my car. Just hand me the business card to contact the manager. If you don't want your car get scratches or broken lights stay away from this. I'm very disappointed. Can't wait to close this membership. read more

Pony Express Car Wash - Broken tail light from the car wash today. - Car Wash Near Me - Lemon Grove, California

I came here this morning to wash my car this is the only place we come to we have 3 cars been a loyal customer for the 8 years we have lived here in lemon grove. Today no more . Prior to coming to the car wash this morning. I cleaned my car and I threw all the trash. Realizing I was going to get my car washed as I approached a car wash realized that I had thrown my three dollar coupon away. I explain that to the lady that was taken the orders for the car wash Trying to get me granted for the three dollars off still since I am a loyal customer she said it was out of her power she would get the manager what is young gentleman probably early 20s told me there was nothing he could do about it well I've been coming here for the last eight years and it isn't the first time I've accidentally done that so I told him no it's OK especially when I don't use the coupon I always keep it wrapped up and inside the cars so they never give me a new one. It is verify that I have one and they always give me the discount as I keep the old one it's just something I do, well he told me how do I know you're telling the truth you could be lying to me I was like wow!!! I said that is pretty stupid. I said I could go home and grab another coupon out of another vehicle that I have but with you making me do that I said it's ridiculous. It's obvious he doesn't know me so I told him let's approach the tire cleaner guy he knows me, so I went over there with the manager and he affirmed yes he knows still no discount which it could've been simply done without anarchy, but he proceeded. so last time I'm here I guess it doesn't really matter to them at least to the young man that supposedly supposed to be customer service and representing the company. We will no longer be supporting this small business in lemon grove . Let the young man know we are not all bad people. read more

Was driving by and I have a big vehicle so I thought I would check as most places give me a hassle. The male manager in a red shirt had a great attitude and was more than willing to accommodate. The price was very reasonable and vehicle came out very clean. Great combination of technology and customer service. Thank you. read more

It was busy, and all the employees were super friendly. I watched as they continuously wiped down the vacuums after every use. They were all wearing masks and keeping social distance. Thank you foe being so friendly! I'll be back for sure!!! read more

This place just opened up a month or 2 ago and I have been by here a few times. This place used to be an old car sales lot (I hear on the news the owners just abandoned the lot and took off). This place is definitely a better sight then a vacant lot. I drove on on and wanted to see how good of a car wash this place was. As it was new the owners are giving $2 off any washes, so I decided to get the premium wash which was $10 (with the 2 dollars off). The guy guided me on and I was in the wash for about 2 minutes. The wash went pretty good until it came to the drying part, the high pressure air almost knocked my windshield wipers off. I exited and went to vacuum my car. Some guy came up and was very friendly. He put armor all on my tires and asked me how my visit was. I told him it was my first time, and I haven't been to a "do your own" car wash in awhile. I asked him for a rag and he went and got one for me so I could dry my car off. I ended up tipping the guy, as he was a nice dude. My car had bug marks everywhere and I spent almost 10 minutes wiping them off. It wasn't the greatest job in the world. I would rather spend $10 down the street and have some guys wash my car for me. The good: Friendly Staff, Nice clean location, Awesome vacuum cleaners The Bad: Doesn't clean your car well, Not the best prices in the world read more

Pony Express Car Wash - Car Wash Near Me - Lemon Grove, California

Good car wash at a decent price. Upgrades available if you want tire shine and polish. You always get an air freshener that give you a free upgrade on your next visit. Although the tire shine is an additional $2 which is how much an upgrade cost so it's worth it to save a little and keep coming back. Free vacuums at end of wash and trash cans to clean out your cars iterator too. The spray some solution on bird dropping before you go in to the wash to help break it up and allow it be cleaned off propperly. My car is used for target practice by birds. Always seem to get 3 or 4 huge hits where I park within a couple days of washing. Cash or card so that's helpful since I don't usually carry cash. Really difficult at time to get into this location as its on a busy street and only entrance you have to be heading south on Massachusetts as there is a median so you can't turn in easily. read more

i believe I was being overly generous with my first review. The basic wash gets your car clean at a very basic level. Instead of having an employee to guide customers into vacuum spots (which is a complete waste of an employee), perhaps he or she should be utilized to do a quick wipedown of the cars coming out the tunnel. This place will do in a jam, but after going to Aqua Express, I can't say I would be returning here. read more

This is a pretty decent place to go and get your car washed and where you can vacuum afterwards. The people that work here are nice and helpful with guiding you through the car wash and are willing to help you wipe down the left over water that ends up on your vehicle. They also give you a free air freshener with your purchase. The vacuums that they have to help you with your vehicle are nice and were able to help get rid of stuck in puppy hair. Would recommend coming in and giving them a shot. read more

This was a horrible wash experience I paid for the $12 wash basically there too of the line and my car was not clean coming out. There was let alone a lot of water but soapy water left on my car. The tire apply was still wet because the sun was going down. Their cleaning of windows was just a touch up and I had to go around a dry them off and re wash my windows. The amount of dirt left on my car was horrible. Let alone the free vacuuming was gross the hose was so dirty that it got my hands and car dirty inside the opposite of what I came here to do. If they actually got there cars clean the hose probably wouldn't be as dirty. Horrible first experience! read more

Pony Express Car Wash - Car Wash Near Me - Lemon Grove, California

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Unlimited washes for 19.99 a month is an awesome deal. My favorite staff is the female manager who is there every morning working so hard! Always smiling and so sweet!!! read more

This is my favorite car wash . Staff really friendly ! Price is only $12 for gold rush ! Plus Free air freshener with coupon ($2off) Up to two coupons is honor . Free vaccum ! I like to go when is slow , So i take my time to clean my car very well from the inside . At Rush time they only allow you 15-20min . read more

Always great service delivered from every employee working there. I just moved down the road and figured let's give this spot a try. Not bad at all!! I happened to see they have a monthly unlimited car wash.... I didn't not sign up yet BUT I DEFINITELY WILL!!! That's a good Deal "starting at $19.99" Good job Pony Express :) read more

I tried speaking to the manager about how their employees aren't doing a good job monitoring cars coming in through both entrances they have and his response was that they have no control over the traffic. I mentioned that their employees do have control on which customer that direct to enter their line. His response was he was down one employee. not my fault as a member. Don't wash your car at this location on the weekend, unless you have time to wait. This includes the vacuums. You'll have to wait in a parking spot until a spot opens up. Love the location, but I'm thinking of canceling my membership. read more

I used to come here all the time but tried them again. Bird poop was still on my car and windows. Scratches on my hood that I didn't have before. Didn't cover the back windshield wiper and just very wet so I had to dry it. I won't be coming back.. read more

I was a frequent customer until the car wash pulled the bottom of my passenger door off. The manager attempted to fix with no success and made the situation worse, costing me $220 out of pocket. The owner returned my call after leaving 3 messages and after 2 weeks. I was told they weren't liable and they took no responsibility. It was very disappointing and I do not recommend taking your car to be washed here. I will never return. read more

Pony Express Car Wash - Passenger door damage from car wash. - Car Wash Near Me - Lemon Grove, California

Not particularly happy with them. I got what was supposed to be a one month of car washes only to continue and continue and continue to be billed for the service. Don't use a credit card here they will just keep on going like the energizer bunny. As far as the service its a typical cheap car wash that they do not seem to maintain well as I discovered many small scratches and abrasive like action on my car which will now need paint sooner than later. So basically its like driving your car through wet sand paper, which is likely due to poorly maintained and cleaned equipment. read more

This place charged me $88 for a car wash that should have only been $7. Will not be returning or recommending to anyone else.

I went in for the first time and paid for the top of the line wash . I just wanted a quick wash mainly to clean my windshield but it came out worse than it came in. A huge waste of money. The amount of water spots was insane. Never coming here again. Go to Wash Man Car wash in mission bay for a good drive-thru wash. The only good thing about the place is the employees are really friendly. read more

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Awesome customer service and hospitality! Great for a drive through and the wax was an awesome top off!

Come on people!!! This is one of the best car wash in San Diego. My baby a White 2009 PT Cruiser gets a PERFECT bath every time I go!!!!! Plus their equipment leaves my chrome wells SPOTLESS!!!! I can't understand so many bad reviews. Plus the $19.99 per month for unlimited washes YOU CANT GO WRONG!!! Great service and great attendants at this place 100% HAPPY WITH THIS PLACE read more

Raymond, the manager, saw me driving up with a partially washed vehicle after another car wash facility failed me miserably. This kind man took pity on me and gave me a free wash, earning a loyal customer for life. I was so grateful for him bailing me out in a time of need, thank you Raymond! I see easily how he rose to the top and hope he stays at that location a while. I am keeping my promise in writing about my great experience, the world needs more leaders with people skills. Hats off to Pony Express for hiring perfect employees! read more