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Ponderosa Marina

2.5 (2 reviews)

Services - Ponderosa Marina

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1 year ago

staff didnt acknowledge us and served others that were seated well after us. Poor service, should've stayed closed

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12 years ago

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Mid River Marine Service & Storage

Mid River Marine Service & Storage

(1 review)

My review of Mid River Marine, North Liberty, Ia - Never EVER EVER EVER have them work on your boat…read moreor keep your boat there! I hit a log underneath the water and it broke my prop. I asked them to take a look and replace the prop, Rick (so-called manager) quoted $75 to do that. They ordered the parts and the parts company sent them the incorrect hub kit. Guess what, more labor they want to charge ME because they had to turn the boat around again and found out it was the incorrect part! They said "Well it's not our fault". Then charge the parts company, not ME! It's not my fault either! They finally installed the prop, spun it, and it was hitting the housing, the prop shaft was bent. They wrote up the estimate "Estimate to repair damaged lower unit and prop" 2.3 hrs! No reason it should take that long to write up a repair estimate if you know anything about the motor you are working on. Yes, it also included pulling the boat out of the water. Their total estimate to repair my lower unit was $3517.81. The insurance company only valued my motor at $2500. Trying to figure out ways to get the costs down I asked Rick what if the labor doesn't take as long, can you charge me less. He refused said they will charge what they quoted! After doing more research I found I could buy the parts I needed for the re-build $900 cheaper than they were charging me (about an 80% mark-up)!! I bought the parts on-line told Rick I would bring them in and they refused to use them (it's against their policy, with an 80% mark-up on parts I guess I would make it against my policy too). I spoke with 4 different marinas that handle Johnson motors and they quoted a maximum of 4 hours to tear apart and rebuild the lower unit. MidRiver Marine quoted 8.19 hrs. We decided to get our boat out of there and settle up with them and they are telling me my bill is around $1000.00!!!! My labor cost for the whole job, complete lower unit rebuild was $1111.94. Tell me I'm not royally getting ripped off!! I offered to settle for labor to complete the estimate and 2 hours for tearing apart the lower unit (which those hours have been backed up by other marinas) for a total of $368 and he said that wouldn't even come close. I told him I was going to report him to the Better Business Bureau and get an attorney. He said "They will get their money one way or another (wonder what that means), do what I have to do" and hung up on me! (ha, ha, ha, great customer service) All the other marina's I talked to laugh and said we are being taken advantage of. Do yourself a favor if you don't have extra money to be padding THEIR pockets find somewhere else to take your boat!!

Ponderosa Marina - marinas - Updated May 2026

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