I am a huge believer in Yelp because it gives the client a voice to express what they think about a business. If used appropriately, it's good for the business too because sometimes it's the only way to let them know when they aren't doing ok. I wrote a review about 10 days ago about this business, and I put a lot of thought into it, and I told the truth. I left a 1 star originally. Since that review, the business contacted me and apologized. Honestly, they didn't like my review. They said they would address customer service. I won't agree to not review the business, as our experience was not the best, but after the apology, and that I was told it was harmful to the lawyer's business and his family, I thought I could temper it a little; however, I was honest in everything I said, then and now. The Paralegal that we had to contact to reach our lawyer was not nice to us, not once. She snapped at us every time we spoke to her, and I was intimidated. I don't want to call there, or go in there again. Our lawyer was nice enough, but I do feel he dropped the ball. My son is owed a substantial amount of money by an individual who does not want to pay it, despite that there is a court judgment. It's an amount of money that makes us lose sleep at night. I underestimated his resolve not to pay, and I thought a letter from a lawyer's office would be enough that he would pay the debt. I was wrong about that. This law firm felt we needed to get him to court to answer questions about his income and property. They said me paying for a process server would ensure the party had to show up, and bring documents. Despite that I asked the Paralegal if this person was served, because I thought he would call the lawyer and he did not, he was not served. No one at the law firm knew the party was not served, until three days before the day for the Interrogatories. The party had no obligation to show up, or bring everything listed on the subpoena. We didn't know if he would show or not. He did show, but he didn't bring everything. That is the fault of the law firm. I can't sugar coat that. The lawyer did write a letter to the person, but the subpoena was not served. Our lawyer thinks I expected too much. He collected $20 of the more than $30,000 owed to my son, which is not much, but something I guess. I don't think expecting to be treated politely, or to expect a subpoena to be delivered, or for them to know it wasn't, was expecting too much. I do think this law firm could have done a better job for us as well. read more