HORRENDOUS FRONT OFFICE!
This is a review of her office and receptionist as well as thoughts about the doctor. Today, I called the office to see if I could get an appointment for my daughter who is experiencing a lot of discomfort and cramping and had been in this condition for about a week. My regular doctor in CT was on vacation and the receptionist there, after listening to what the problem was, recommended a doctor in Bronxville that she uses personally. I called and spoke to the receptionist, explained fully that my daughter had a hormone inplant in her arm for over a year with no issue, however, that in the past week, had been in discomfort and that before we get her back to school, I wanted to have her see the doctor to rule anything alarming. After a big wait time, I was informed that they wanted to speak with my daughter before confirming an appointment as she is over 18. Okay, I get that, however, I needed to know if there was a chance to come in and get seen so that my daughter doesn't get her hopes up and then doesn't get to see anyone. I was told to hold on while they conferred with the doctor. I wait on hold and the receptionist says, ' Dr. K doesn't specialize in that, you'll have to call the hospital and they can give you a list of doctors to try'. WHAT?! Who said anything about a hospital? When I said as much to the receptionist, she repeated what she stated. Trying to give her the benefit of the doubt, I asked if there was a miscommunication - my daughter is in pain, not a hospital, I need to know if there's a way to see the doctor? She didn't respond. I can't believe that a doctor would refuse a patient in pain AND refer the caller to a hospital. SOMETHING wasn't communicated to the doctor, or is that doctor so unconcerned? I was stunned. I thanked her (for nothing) and then hung up. Reading the reviews on the doctor herself, perhaps it was a sign to stay away. I'm going to save you the trouble of speaking with an inept front desk. I will never recommend this office and I'm going to tell my regular doctor's receptionist how awful this went! read more