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    Pollo Tropical

    1.9 (85 reviews)
    Closed 10:00 am - 12:00 AM (Next day)

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    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Outdoor seating
    Good for kids

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    Smoothy drinks on tap
    Kevin S.

    When we visit FL we eat almost every meal at Pollo Tropical. Lately we've been disappointed with items out of stock and poor service. But this meal was the reason we love pollo. They had it all and it was fresh! Awesome experience. Thank you pollo team!

    a plate of food on a table
    Gabby C.

    This place needs to get their stuff together. Super disorganized, the people that work there don't really care about how your food is. I decided to try the new tostones they have and I got the chicken one. Apart from only receiving 2 when it's 3 of them look how they put it in my plate. Super upset and I waited so long in line for the food. Unbelievable.

    steak and french fries in a styrofoam container

    Absolute garbage, I ordered the Churasco and it was nothing like what advertised on their commercials. VERY VERY VERY small portions. Steak was dry and no chimi churri sauce as they advertise on their commercials. It was cold as ice, fris were old and crunchy, I threw the entire meal in the garbage. For the money dog food would have been a better meal and deal. Absolutely horrible, ,l we should have known when we saw they had no customers in the lobby or the drive through , we will never go back

    Outside of restaurant
    Daniel R.

    Went to Miami and had a wide variety of food and drinks. From Dallas so this was what I was looking for.

    How is this a bowl of soup it's the same size as the rice!
    Jeimy O.

    I wish i can gave them 0 stars, because I'm so upset right now! I tried their beef soup, it taste like straight up sodium. I also paid for a bowl and they gave me what looks like a cup. The rice wasn't fully cooked and instead of giving me the garlic cilantro sauce for my husbands tropi chop they gave me Caesar dressing. Talk about no attention to detail. Pollo Tropical used to be so good, their service and food has really changed in the past few years! Sad because they've lost a loyal customer!

    UNCOOKED CHICKEN

    Don't even order from here unless you want salmonella from uncooked chicken. ON TOP of that a bowl that is being advertised. Disgusting.

    Accepts Apple pay

    Horrible HORRIBLE customer service I waiting in line for 20 minutes and turns out they don't take apple pay thru drive thru guys! I asked if the could take my order and just let my pay inside they said no i have to make the line AGAIN and pay there. I waited to get out of the drive thru line and went inside. I go in and see 4 people in line. They didn't take the first person until about 15 min later.... I went to the counter to ask if they were taking orders in the front because everyone was just waiting around and they payed us no mind. Maybe I'll give it to them that is was rush hour but at least give us a notice " hey i'm so sorry about the wait guys we will be with you soon" NOTHING. This one employee with purple hair was calling out numbers of the peoples order and no one can so she was saying anyone want this order like .... what.

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    25 days ago

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    6 months ago

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    1 year ago

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    1 year ago

    I ordered on the app, arrived at the time the app told me, and the order hadn't started yet. I waited 35 minutes for it to be finished.

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    4 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    4 years ago

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    8 years ago

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    Review Highlights - Pollo Tropical

    I eat here on average about 5 times a week.

    Mentioned in 2 reviews

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