Wow, I started a yelp account today for the sole reason to give Polished Nail Spa and their sister salon, Regal Nails, rave reviews that are long overdue. I have been frequenting their salons for the past 3 years for pedicures, and sometimes ManiQ gel polish. I moved here to Fargo from California where I worked for a national nail magazine for 6 years where I was fortunate enough to have worked with many of the nail industry leaders, such as Tom Holcombe, Tom Bachik, Greg Salo, among many others. Then out of nowhere in 2010, another Tom started making waves in the nail industry. This Tom is the owner of Polished Nail Spa and Regal Nails in Fargo. I have a friend, she works for Salon Centric in their main offices that would always refer to him as "Fargo." It was well known in our industry at the time that Tom's businesses were in Fargo because when you hear of industry changing techniques and innovation in the nail industry, you think of New York, Paris, Los Angeles, etc. Not necessarily Fargo, ND. Up until the time I didn't know much about Fargo, other than the movie and the oil boom. But Tom not only invented the most popular nail technique in this country for the last 3.5 years, he has built a nail business that is the envy of successful salon owners around the US. Ok, enough about him.
When I visit with the nail techs at Polished or Regal, or when I over hear conversations about product performance, ingredients, or application, they are always spot on. How many nail salons can you go to that can tell you the defining ingredients in their gel polish? Not many. But these nail techs know how to answer your questions due to the education that Tom requires them to have.
Before working for the nail magazine, I was a nail technician. And as I go through these negative reviews, I notice that what a lot of these former patrons of Polished Nail Spa really complaining about things that do not make sense. For example, the complaint about colored acrylic: The client wanted colored acrylic over the whole nail. Yes, it is doable, but highly not recommended. And that is why the nail technician advised against it. Actually, the service that the nail tech offered was cheaper, more efficient, more durable, and much safer for the clients natural nail. If you cover the whole nail with colored acrylic, and get them filled every two weeks, the nail tech cant see through the nail to remove and repair the nail to prevent bacteria from growing. So props to the nail tech that warned her, but in the end, still did what the client asked. To the client, I really hope you do not have any issues with your nails because the nail tech you usually go to should not be covering your entire nail with acrylic without informing you of the risks. Also, the usual accompaniments this client speaks of aren't usual for an acrylic nail service, but for a natural nail manicure. Any nail tech that uses cuticle softeners, lotions, etc. before applying acrylic or gel is just asking for lifting issues. So again, kudos for the nail tech for doing and offering the safest, most durable service.
Here is the other odd thing I see on these reviews. A client says they are doing the gel service on the toes wrong. Ok, they INVENTED and perfected the service people. And the way that this disgruntled client said they did the service is actually the 100% correct way to do it. And when she says she went to another salon and they told her it was done incorrectly, it shows who is actually in the wrong.
As for those of you who think you got rushed services.... well, as you admit, you were late and nail techs and hair stylist have to make a living also. I have been late for an appointment there and the ladies immediately told me that they could still do my pedicure but it will be a quicker one, or else they would reschedule me for a later time. So I have no doubt that the clients complaining about rushed services because they were late were informed the same way I was. And complaining about a 30 minute service? Ridiculous. All service times are listed on their price lists along with every step performed in those services, so there should be no surprises.
I didn't intend to leave such a long winded review, but it irks me to see when anyone in ANY industry is being belittled by clients or people who do not do their research before bashing any business, much less, small businesses.
I am long overdue for mani/pedi so I will be making my appointment there this week before my trip! Got to get out of this cold! read more