Police Tax has taught me an important lesson. If a business has several reviews on Yelp, and the majority are bad, then it is highly likely those negative reviews are legitimate. I called Police Tax in January and spoke to a man who was one of the company's assistants. I made a "virtual" appointment with Dave at the beginning of February. When I called with a question toward the end of January, I spoke to a woman who was another assistant. The lady told me I did not have an appointment with Dave. Since it was still early in the tax season, I brushed it off and made another appointment with Dave set for the beginning of March. On the night of my first non-existent appointment, I received a telephone call from Police Tax. The lady who called said she was calling for my appointment with Dave. I informed the woman I was told I had no such appointment. She looked it up and said my name was listed as someone else. She did however confirm my second appointment with Dave did exist. On the evening of my second appointment I was ready. Although I received no information on how a "virtual" appointment would work (Teams? Zoom? Meet? Phone call?), I was ready at my desk with my paperwork. No call from anyone from Police Tax. After about ten minutes, I called the company and was greeting by their automated recording with no ability to leave a message. I then sent messages to them through their portal. No response. Twenty-four minutes after my appointment was supposed to start, I received a text message from Jason from Police Tax. Jason wrote that Dave was "running a few minutes behind" and asked if I was okay with waiting or if I wanted to reschedule for the next day. Since I cleared the evening for my appointment I replied that I would wait. Thirty-nine minutes after my appointment was supposed to start, Jason texted me again stating Dave was "running too far behind and does not want (me) waiting any longer." Jason asked to reschedule. I informed Jason I could wait. And considering this was now the third scheduling mishap with the business, I was concerned I might be left scrambling if I rescheduled with a third appointment. Forty-three minutes after my appointment was supposed to start, Jason wrote that "Dave doesn't think it will happen" and asked about scheduling for another day. I gave up and asked if we were going to schedule the new appointment that night. Jason ghosted me after that. No response via text or to my phone call to the number he texted from. And the business' phone line was still answered by same automated recording with no ability to leave a message. If you find tax season isn't stressful enough, this business is for you. If you ignore the warning, good luck. read more

Should be a zero option. Don't waste your time here. Spent over an hour doing all the forms online and uploading everything to get a call at the time of my virtual appointment on April 7th that they can't do a virtual that day but I can drive an hour to Valencia on Sunday to do it?! Sorry I work a 12 shift that day and it's an hour away!! No apologies no attempt to accommodate and now we are Hugh and dry a week before taxes are due.. avoid these people like the plague! read more

This was abhorrent. How they are still in business is beyond me. It's sketchy from the beginning with a general call center and no connectivity to an actual employee. Then there's zero new customer information, lack of communication, then when it's time for your appointment you're waiting for an hour to be seen. That's when they start intake (mind you with a person who doesn't even introduce themselves) and then they expect you to wait another 3 hours to be seen by the cpa! I walked out. I am in complete disbelief on the lack of professionalism and organization- if this is any indication of how they will handle your taxes, I have everything I need to know. read more

Valencia, Santa Clarita Location ZEROOOOOOO STARS! BEWARE!!!! Absolutely unacceptable experience. It's been 4 months since we e-filed our taxes , Feb to be exact it's almost May, and we've received nothing no updates, no communication, just complete neglect. Trying to reach anyone there is nearly impossible. Calls go unanswered, messages are ignored, and the level of incompetence and lack of professionalism is beyond frustrating. BEWARE! Do NOT go to Police Tax. We've been trying to fix an issue with our tax return after it was somehow approved and then rejected, something that has NEVER happened to us before. No one takes responsibility, and no one provides real answers. Calls route you to a customer service agent, and you won't get a call back unless you keep calling again after waiting around 18 days, every single time. The chat system is just as bad. Messages sit there with zero acknowledgment. My call log when I call and only get to speak to an agent and can't get through because they are soooooooo busy and the chat inbox with me attempting to reach them and don't get a response is ridiculous!! This is very concerning since we paid nearly $700 for this service, and what we received in return was pure negligence and incompetence. This is unacceptable. We will absolutely be taking our business back to H&R Block--they could never operate this poorly. Save yourself the time, money, and stress. Do NOT go here. read more

The worst service I could imagine from a business. I filled out all necessary documents and additional information requested of me to complete my taxes. 2 weeks later I was scheduled a meeting to go over my taxes, never happened. I entered their website at the time of my meeting, nothing popped up and I never received an email for a virtual meeting. I called to inquire about the meeting, they had no answer why I was left high and dry. I asked for a call back to go over what I wanted to clarify in the meeting. 2 weeks later I called back to get an update on my taxes and why I did not receive a call or email back, still no answer. I called back a month after I submitted all my paperwork originally to still no answers. I stated I was thinking about going somewhere else if I did not receive a phone call or reply to my questions. The male employee on the phone stated I could go elsewhere if I wanted. Well that's exactly what I'll do. Horrible customer service. Do not use them if you want to have a conversation about your deductions or returns. read more

Been using Kevin for years!! Hes so good we moved to Arizona a few years ago and drive out each year to still use him as our tax guy. Yes, he's normally behind schedule, but the man is BUSY, from open to close. We don't mind the wait considering he's THE BEST tax guy around. If he wasn't, we wouldn't drive 5 hours, one way, to use him. Sure, you can use someone else and be done a lot quicker, but I'm not paying for speed, I'm paying for quality. read more

Absolutely the most unprofessional experience I've ever had at a tax office. My appointment was scheduled for 2:00 PM. I checked in and briefly spoke with a female employee who "started the paperwork" and told me to wait until they called me back. Fine. I was finally called back around 3:30 PM -- over an hour later -- only to be told to sit and wait again. I sat there with about 8 other frustrated people, all clearly overbooked for the same time slots. No communication, no apologies, nothing. By 6:30 PM -- four and a half hours after my appointment time -- I walked out. Completely ridiculous. This place is run like a DMV from the 90s, not a professional tax service. Overbooking to this extent is just disrespectful of people's time. Even though the owner is a retired cop, he sure doesn't represent them well with this level of disorganization and disregard for customers. Avoid at all costs. read more

If you like sitting in an office all day waiting for you tax appointment that was supposed to start at 9am then you get called in at 3pm then this is the place for you. read more

Hands-down, the best experience we've ever had getting our taxes done!! the customer service is excellent and they stay updated on all the new laws with regard to both state and federal taxes. Highly recommend this business. read more

There should be an option for ZERO stars. Avoid filing your taxes with them. They initially sent me my paperwork to sign with the incorrect name on it, which took them over a week to correct. I had to call multiple times, with absolutely no call back. After the name issue was corrected, they ultimately ended up filing my taxes with a dependent listed that wasn't supposed to be (2nd mistake). Called almost everyday with a promise to get a call back, and nothing. After over a month of not receiving either of my refunds, the receptionist advised it would be best to meet with Kevin in person to go over my paperwork and scheduled me an appointment to meet with him a week later. Took the day off of work, went in, I was instead meeting with an individual who spent most of the time going between her office and the office managers office to figure out what was going on. She later came in and told me it was in fact their mistake, and that "they're human, and stuff like this happens", after paying nearly $600 to have my taxes filed by them. She ended up telling me Kevin's priority right now is his current customers that have not yet filed, and I won't be able to meet with him today (as originally told I would, hence me taking off work to discuss with him directly). So in other words, he got his money from me, so I'm not a priority anymore. In addition, after telling them I wanted a copy of the updated paperwork reflecting the correct dependents, they uploaded that and completely deleted the initial filing, completely covering up their mistake. After three years of filing with him, NEVER AGAIN will I go to this place. Save your time, your money, your sanity and avoid police tax. read more

I would not recommend this company..I've been doing taxes with Kevin for over five years..The last two years have been awful..I had a scheduled appointment and I was told by the secretary I would be called shortly..I was called 6 hours later and I paid $895.. for this service..This year I sent taxes online and I was told I would be completed within one week..Well it's been three weeks and my taxes still aren't completed..This is my last year and I will be using a different company for my tax services..I wish anyone luck but it's no longer worth my time or money to use this company read more

Stay away from this place! The day of my appointment, the preparer no-showed. They requested I send everything to a virtual file, which I did. Through almost three months, they refused to return calls, give me updates, or have any communication other than "we're working on it". Today is 4/15, tax deadline. Yesterday, they said they'd call me and file an extension. No one ever called. I wouldn't trust them to file an extension any more than I trust gas station sushi! Now I'm here on 4/15 having to turbo tax at the last minute. This business is ridiculous!! I have never in my life experienced such ignorance and lack of customer service! read more

Book early for what? Still no figures received or refund to sign/e-file! 20+ days!!! Overpriced and too busy for their long time/new customers. Unorganized to say the least and the new App was to be faster/easier? read more

A word of advice, do not use Kevin or his services. He will get you audited and won't represent you. It took me three years to get out of trouble with the IRS behind his shady ethics.. Be fully warned! read more

I am overwhelmingly pleased with the service I received at Police Tax yesterday and will definitely be a returning client. I was referred by one of my coworkers and was advised, in advance, that there would be a wait and planned accordingly. I had an intake visit within 15 minutes of arriving and was seen by Kevin and headed home in about 2 hours...if you think about it, perhaps people are willing to wait because it's worth the wait...just sayin'! Kevin is personable, funny, very knowledgeable, and I truly appreciated the meticulously thorough due diligence I observed both he and his staff taking with my personal financial information and tax documents. FYI: I wouldn't let the few negative posts deter you and, if it does, it's your loss. I am anxiously awaiting a sizable tax refund, Police Tax made it possible, and I along with several coworkers are exceedingly pleased with the services here. read more

Book early and I prefer Dave M. The new system they use allows you to upload everything before your appointment. Very user friendly and keeps your information in one place fore you. Friendly and professional, client for over 10 years. read more

18 year customer and service has always been good. Not great but good. I agree with many, many other one-star reviews left on the Long Beach location (which were actually for THIS office in San Dimas) in which customers share about how many hours and in some cases, days it takes to see or speak to someone from this office. In my case, I have not had ANYONE contact me whatsoever. For some reason, service is HORRIBLE, TERRIBLE , FRUSTRATING etc..this year (2022). I faxed all my tax documents to the office as I have done for the past five years (PoliceTax@gmail.com). I stopped making appointments to see someone in the office bcos I will simply tired of waiting 4-6 hours in the waiting room to see and speak to Kevin. In my case this year,it has been eight days, nine phone calls and four e-mail's and I have yet to receive a single reply or confirmation advising me that my tax documents have been received. In the past, I would receive a phone call and/or e-mail. This year, NOTHING but crickets. Every single one of the nine calls I have made is answered by a answering service. I am told the same thing at the conclusion y request to Jane some please confirm that my docs have been received, "I will send this as an urgent message and Simone will contact you shortly ". Today is the deadline (April 18) to submit taxes and I am definitely nervous to say the least. We're my docs received or not and if yes, will they be done in time?? Why should ANYONE I have to endure such stress when I am the customer and I am giving this place my business?? I have sent this company numerous referrals in the past ten years but there is simply no way I would ever do such a thing ever again. The embarrassment I would feel if someone else were to be going through the same anger and frustration I am feeling about this place now is something I would rather not do to my friends and family. What happened to this place, are they still in business?? How can they survive with sooooo many negative reviews and extremely unhappy and angry customers? Many of which (like myself) have been loyal customers for many, many years. EXTREMELY disappointed and angry with Police Tax. I wanted to remain a loyal customer but there is simply NO WAY! This will definitely be my last year doing business with Police Tax read more

We made an appointment days in advance. It was during the weeks at 8:00 pm. We get there and the place is dark. The only way to get a hold of someone is through an answering service that sounds like they're running out of a home. I was hearing roosters in the background and having the hardest time hearing the lady. All she can do was send a message to David Mauro out of the Palmdale office. He finally comes out after an hour saying he was having technical difficulties. This man is very unprofessional and doesn't have the courtesy to let his customers know that he's running late. We re-booked another appointment for today at 5:00 pm. We get there and there are two other customers who have been waiting two hours. Again he's running behind and didn't have the courtesy to call us and let us know. read more

Don't waste your time. I attempted to have my taxes done by Kevin at the San Dimas office this year. Show up to my appointment and was told it would be at least 3 hours before he could see me...my appointment was at 6pm on a Sunday. Rescheduled to come back the following week, waited two hours in the lobby before I was told Kevin was still so far behind that he couldn't do my taxes that day. Rescheduled for a phone call the next day to go over my taxes...never received a call or any follow-up. It's impossible to get a hold of someone directly at the office, they pay for a call taker service which was also unhelpful. I don't even know how or if he completes anyone's taxes. Incredibly disappointed as a fellow first responder. read more

Worst service ever!!! I submitted my documents in Feb, two weeks before my scheduled appointment and when my appointment came around they canceled it and said they would get back to me once they completed our taxes. They never got back to us even after various voicemail messages and chat messages (through their app). Thank god my husband and I had the good sense of going somewhere else and got our taxes done a couple of days before the deadline. Days later we get a chat message from them telling us that they are filing an extension on our behalf since California residents get extensions. We the left more voicemail messages and chat messages telling them not to file an extension on our behalf since we don't qualify for the extension because we were not affected by the fires and our taxes had already been filed. At that time I deleted all my documents from their app. Still no one responded. At the start of May we get a chat message saying that they are in the final review and will contact when they are complete. How can our taxes be in final review if all documents were deleted weeks ago. Do NOT use them unless you enjoy headaches and stress!!!!! read more

Go see Dave Webster . You won't wait 6 hours and he will save your a$$ . Make the drive wherever he is . I see him In Cerritos every year and he is my hero . Don't waste your time with anyone else . Trust me read more

I failed my taxes with them for the past four or five years, this year we filed on April 15 with an appointment. Those with appointments were supposed to get them filed on time, but they still filed an extension for us, which is fine except it is now August, and maybe two weeks ago I found out that they never even filed our taxes. After speaking with a lady on the phone, she claims to have filed our taxes sometimes towards the end of July, but I'm still not seeing any status pending online. this is not the type of service I'd expect for $600. The prices went up this year by $100 and the service got 10 times worse. I'm willing to deal with the long wait times, dropping my paperwork off and picking it up later, etc., but not filing taxes and then telling your client, it is their job to cover any fees that will occur because of this is completely unacceptable. read more

I requested copies of my 2020 federal taxes since I wasn't given all my copies we were entitled at the time of filing. I received an email from Sonja asking for verification which I sent exactly what she asked for. My wife and I share the same email address so Sonja requested to speak with her. My wife called and answered all her questions, but when it came to asking what our bank account number was, my wife asked me because neither of us memorized all 12 digits. Sonja told her she couldn't ask me because that's not verifying who "identity". What?! What's the big conspiracy? We are asking for only copies for an audit, not modifications. Long story short, Sonja hung up on us. Yes, we were upset, who wouldn't be after answering all her questions then being accused of not being my wife. I called the answering service for a supervisor, yeah good luck! Never again Police Tax. This isn't the first time I received poor customer service from them. read more

I had my taxes prepared by PoliceTax (Kevin & Associates) in 2020 and 2021. In 2023, IRS sent me a bill for additional taxes owed which included $2,277 for substantial tax understatement penalty and $938 for Interest (tax year 2021). I contacted PoliceTax and advised them and they said that amount was correct, I told them that they should pay for the penalty and interest since they had all my forms and I paid them to prepare my taxes professionally. PoliceTax never replied to my numerous emails and texts and I had to pay for their negligence and omission. read more

Very unprofessional and discourteous staff. There was a mistake made on my taxes that resulted in a combined debt of almost 250k! Kevin didn't want to take responsibility or acknowledge there was an issue. He avoided me at all costs and his staff was rude. After many attempts to reach him we meet; however, he didn't submit the proper paperwork to the federal or state agencies and it took me years to get this resolved with another accountant. Sadly I had already recommended family and friends which was a very costly decision. There was ZERO ACCOUNTABILITY on his end and I WOULD NOT EVER RECOMMEND this company. read more

I would give a zero star if that were an option... PUBLIC SERVICE ANNOUNCEMENT!!! BEWARE of working for this company. I got hired to work this tax season, they said I quit, which I didn't, and now refuse to pay me for my hours worked. I have, kindly, asked for payment information and they told me to contact the post office (as though a check was coming), which makes no sense, since I was set up for direct deposit. I explained that I wasn't waiting for a check and I needed to know when the direct deposit was coming. They refused to give me ANY info except call the post office. I had to file a Wage Claim with the Labor Commissioner Office and a Waiting Penalty Claim for this waiting period with no pay. I've also filed a claim with the BBB and suggest you do it too (who knows how many people they've done this to), if you're in the same position. It seems as though these EX law enforcement officials think they're above the law. I DO NOT SUGGEST YOU TO WORK HERE. read more