I was a new client and I brought a stool sample in. So several weeks later on my next scheduled…read morevisit, I said to the vet , the stool specimen was OK. Right .He stated no one called you. I have told them about that. He left the room ,came back with medication for my dog and instructions when I should bring back another specimen, and this was no charge. I brought the specimen back as advised, and the person at the desk tried to charge me and I explained to her that the vet stated there was no charge. So then I'm assuming it was a vet tech that came out ,she was very rude to me and stated he is compensating you ,but only if you call for results on Monday. She said this to me more than once. I didn't want to make a scene but as a new client, no one informed me I was supposed to call for results. My prior veterinarian always called us if the results were abnormal. I was very happy with the vet. but for this vet tech to reiterate more than once that I had to call, Monday was ridiculous . considering my puppy did not receive treatment in a timely manner.

If I could give no stars I would. My cat buddy who is almost 4 started hacking. He would do it…read moreperiodically so I figured a piece of food was caught or a hairball. By the next day he was lethargic, labored breathing with his mouth open, wheezing, watery eyes and nose and sneezing and coughing. I called my regular vet and they couldn't get him in. I called mobile vets. They were booked. I ended up getting a hold of woodridge animal clinic. They got me in within a couple hours of calling. I go in. The receptionist was really nice as was the vet tech who got my info. Dr.legoretta took x-rays. Now all I had was 300 dollars. I explained that I thought buddy had pnumonia and had spread it to my other 6 cats. He proceeded to tell me that buddy had a possible blockage and gas in his stomach which was causing his organs to shift up causing the labored breathing. He did give him a b12 injection and a steroid.told me he didn't think it was viral or bacterial so he wasn't going to prescribe any antibiotics. I asked well how come it has spread to my other cats if it's not viral or bacterial. He response and I quote was maybe all your cats ate the same thing and they are blocked. I mean are u serious? So I came home mad and upset. I used to be an rvt. So I got some aqua mox which is amoxicillian for fish aquariums. A friend sent me some albuterol and I have some homeopathic nose relief for cats.ive been dosing since Thursday and doing breathing treatments on buddy 3 to 4 times a day with a humidifier in my bathroom. The symptoms on all cats are going away. They are not labored breathing or congested. They still need to be treated for another week but are much better. Ohh and the gas that he said was in their stomach causing their organs to push up and couldn't breath was actually air because they were mouth breathing. I paid 250 dollars and he could have killed all my cats if I hadn't trusted my own gut as an ex registered vet tech. And he took 2x-rays.a lateral view and a verticle view. The vertical view looked fine but his lungs looked a little cloudy in the lateral view. He told me it was air. No it was infection from the pnumonia. I'm writing this review because this vet could have killed my cat. You mean to tell me you see a cat with labored open mouth breathing, goopy eyes and nose and congestion, sneezing and coughing so hard he would scream and your diagnosis is a possible blockage and his organs being pushed up from gas in his stomach. This was pnumonia not your bs diagnosis. So if you want a dead animal go to this vet. But I will never ever go back there ever again. And if I were you I wouldn't either.

Fraudulent billing practices. Absolutely do not recommend…read more This was one of the most dishonest and upsetting experiences I have ever had with a veterinary clinic. I brought my cat in for surgery and was given an estimate of around $900. Based on that estimate, I signed the paperwork so they could move forward. After the surgery was done, I was suddenly presented with a bill for over $3,000. At no point before the procedure or during the surgery did anyone tell me the cost was going to increase anywhere close to that amount. There was no phone call, no update, and no attempt to get my approval for these additional charges. The only time they communicated clearly was when they wanted payment. When I explained that my budget was $2,000 and that the final bill was far beyond what I had agreed to, instead of trying to work with me or explain things in a professional way, they threatened to call the police. After the fact, they tried to hide behind a tiny line in the paperwork saying the final price could vary depending on the actual procedure. That was never properly explained before surgery, and it certainly does not justify charging more than three times the original estimate without any real communication. This felt incredibly misleading, predatory, and unprofessional. When people bring their pets in for surgery, they are already stressed and vulnerable. A clinic should be transparent about costs, communicate clearly about major changes, and get approval before adding thousands of dollars in charges. If you care about honesty, transparency, and basic respect as a customer, stay away from this place. Absolutely do not recommend.

Wyoming Veterinary used to be a wonderful, clean, caring, compassionate place to bring my cat…read more Since they sold it now smells as soon as you enter the clinic. I was always part of my cat's appointment, and taken back to the room with her. My last (and LAST means last for sure) visit to get my cat's claws trimmed the tech came out took my cat away and got snippy when I started to follow saying there was no need for me to come back. The trim was ragged, and I got scolded by a technician in her 20s. They used to be so amazing...but the new folks who have taken over are horrible and not cat friendly.

Customer service on Oct. 8th. Almost hung up before I could say good bye. Gave me some info-no…read moredoctor in office...never leaving my Covedale animal hospital..ever

Dr. Scott Kirkendall is truly the best if you are looking for a warm, caring, PROMPT, patient and…read moreknowledgeable veterinarian. He cared for our aging dog with such grace. Always had both ours and our sick dogs best interest in mind. Appointments were always convenient to obtain and never did he make us wait. When it was nearing time to make the delicate decision to let our dog go, he handled both us and our precious dog with such care. The relationship with him and his office staff was comfortable, caring and easy. I would recommend Dr Scott to anyone and everyone!

I would highly recommend staying as far away from this place as possible. I have a puppy Great Dane…read moreand two weiner dogs. I switched my Great Dane, Bucky, over to glenway when he was about 6 months old because of a trusted referral. After dealing with this practice for almost a year now, I've learned that their staff is the most uneducated and unprofessional bunch (with the exception of Dr. Cron) I've ever encountered. Here's just a few reasons why: - I took Bucky in for his neutering and gastropexy. While stepping on the scale, his tail accidentally knocked over a treat jar sitting on a side table next to it. Colleen, one of the horribly rude office ladies, responded with "ugh, it's ruined" rather than a normal response of no big deal, he's a big dog, things happen. - Prior to even bringing him in that day, I was given incorrect pre-op instructions prior to Buckys neutering and gastropexy which led to an incredibly stressful experience for him. Their response? Sedate him until he cannot move with morphine and ketamine, without my consent. Their next move? THEY ASK US TO CARRY OUR 130 POUND DOG TO THE PROCEDURE ROOM AS HE IS CRYING, UNABLE TO STAND UP OR MOVE, AND I AM ALSO CRYING. The most traumatizing and upsetting experience I've ever had at any vet practice. Prior to his sedation, I asked Dr. Hobbie to come in the room and greet him/pet him/ give him a treat to calm his nerves. Her response? Goes to get a muzzle, comes back and knocks on the door (why the hell would you do that? That's the best way to make any dog bark. Like I said - uneducated), slowly crack open the door and drop muzzles in and asks me to muzzle Bucky. Zero effort to just walk in the room and treat him like any other dog. Keep in mind - no one has ever told me that Bucky has been aggressive, hostile, needs to be muzzled, etc. So on top of the trauma, I was also completely caught off guard as to why they were acting this way. After 10 mins of me struggling to muzzle Bucky because he was terrified and never had something like that before, Dr. Cron came in to help. They then gave him the sedation I mentioned above and he fell to the floor. Dr. Hobbie later called after his procedure and admitted they responded the way they did due to his size and "loud bark". THIS IS A VETERINARY PRACTICE! They have employed vets and technicians who don't know how to properly interact with a large breed dog, who barks? Insane. - I was very skeptical to leave him there for his surgery after all of this, but I trusted he would be in good hands with Dr. Hobbie as this was the first time I had seen her act so unprofessional. Terrible mistake. When I went to pick Bucky up, we walked back to the kennel area with Dr. Hobbie to get him. When we get to the kennel, we noticed Bucky still had his poker collar on while in the kennel, on sedatives, and UNSUPERVISED. Any competent human, let alone a veterinary professional, knows that it is incredibly dangerous to leave a dog unsupervised with a choke collar on as it could cause serious damage or kill them if it were to get caught on something. - The final cherry on top: I called to get buckys records and a refill of his medicine as we are now transferring practices. Michelle called and asked for feedback on why we were leaving. I explained all of the above concerns to her and she did not apologize, ask any clarifying details, or show any sign of sympathy, remorse, or concern for what had occurred. Before any of this happened, we had a pretty decent experience. Bucky had been there on multiple other occasions and never had a problem, probably because we primarily saw Dr. Cron. He was the only one who helped us and clearly the only one who was not intimidated by a large dog. Mind you - Bucky lives with 2 girls, 2 mini weiner dogs, and his best friend is a 4 year old boy next door. He couldn't be intimidating even if he tried. All that to say, if you are ever in a situation where Glenway Animal Hospital is your only choice, you are better off not seeing a vet at all unless you are guaranteed you will only work with Dr. Cron. Good news - Covedale pet hospital is just a few mins away and is a great alternative. Bucky goes there now and has zero problems!

Dr. Brian Cron and the staff at Glenway Animal Hospital are outstanding. Over a lifetime of care…read morefor our dog, including end of life care, they were more than attentive, caring and communicative. Dr. Cron took time with us and helped us make difficult, and informed choices for our situation. I would highly recommend taking your pet family members here!

Great care, friendly professional staff and convenient location. My dog loves the place. Couldn't…read moreask for more!

Wonderful experience at this animal hospital. Dr Noble and the staff are fantastic. I know my dog…read morewill be taken care of when I leave him for his typical checkups. They've helped me take care of and monitor my dog's cushing's disease and Dr Noble is very knowledgeable and helpful whenever I have questions about anything my boy is going through. Definitely recommend!

I love taking my furbabies to Trenton Animal Hospital! Dr. O is the best in her field. She is very…read moreknowledgeable, compassionate,truly loves the animals. All the assistants and office staff are very friendly. They make you feel welcome and treat you as friends.

I still love the staff at Trenton Animal Hospital. Dr. O goes above and beyond to do the best she…read moreis able for my fur-babies and for me.

I was in town for a conference and brought my yorkie with me. I was concerned about putting him in…read morea doggie day care because of his size. Betsey was an absolute godsend. She came to my hotel once a day, took him out, made sure he was feed and cared for so he didn't get lonely in the middle of the day. It helped so much and was very affordable. I kinda wish I lived closer so that he could train with her as well. Highly recommend!

Betsey is amazing. She is always available, incredibly reasonable in pricing, and my cats LOVE her…read more On a days notice she is able to take care of the cats and bring in the mail, and I feel so much better leaving them in her capable hands than kenneling them. I cannot recommend Betsey highly enough for anyone looking for a pet sitter.

After moving to Covington from Anderson Township, we were looking for a veterinary practice closer…read moreto home. We read a lot of reviews and decided to come to Park Hills Animal Hospital. All three of our pets have now had their first annual visits at this practice and we've been very impressed with the care and attention they've received. Dr. Turner in particular really impressed me with his gentle demeanor and the time he spent with our kitty yesterday. He seemed generally interested in understanding her personality and he's the first vet to suggest a potential solution for the chronically cracked dry nose she experiences says every winter. It's easy to schedule appointments, the staff are warm and welcoming and when you come in, you'll see your pet's name on the blackboard by the door, which is a really nice touch.

Everyone from front desk to the doc were very nice and pleasant with my cat. I expressed concern…read morewith his breathing and sneezing but it could be that he's a big boy... 19 lbs! They listened to my concerns and had reccomendations for each one. Mind you, i called at 4:30 and by 5:30 I was at the office because they had an opening. I didn't feel rushed during the appt at all. I will be returning to update vaccinations. Also it didn't cost an arm and a leg!!! Thank you Park Hills!