I find it funny that the comment that Kara made 2 years ago was erased. Kara told the people there…read morewasn't a house to rent in our development. Which was a lie. Kara put the renters in another place. We had them for 7 years. Now after 2 years Kara comes back on to say our house was dirty and not up to the standards they have. She is right about that from reading other reviews she only rents houses that are dirty and falling apart. Our house is clean and updated every year. Contrary to what Kara says she was never in our house with me or anyone else. Kara are you losing business from the reviews so your trying to go back and change your responses. Did you forget my review is from 7/7/2017 and your original post was a few days later. Not 2 years later.

Do not use Sandra Ortiz at this company. She is unprofessional, unreliable, and dishonest. She…read morecashed a deposit before a formal contract offer was signed, which was never signed because of her lack of cooperation with our mortgage company. After five weeks and multiple calls, emails, and texts our deposit check has not be refunded and we are proceeding with legal action against this agent. DO NOT USE THIS REALTOR!

We are part time residents of Pocono Lake. Our dog decided to barf on our only comforter and there…read morewere already blood stains on the comforter from a sore she had. I looked around for a cleaners to get it done Every one I was recommended at first were sit and wait. Being lazy and spoiled I wanted to drop off and pick up. I dropped it off here and met the owner. She is lovely and a hard worker! She has so much stuff in her store! The comforter took awhile because she soaked out all the stains! Her husband brought it to my house! Great price and it looks brand new! You need this store when you are renting or live her!

From the owner: We cater to everything guest services including a gift shop , cleaning, lawn maintenance, deep…read morecleaning linen rentals & linen sanitizing , laundry services with a 2 hour turnaround

Stay away from Pocono Resorts Realty! They collected a $500 security deposit in August 2020 and…read morehave yet to return it. Their agent sent an email within days of checkout that it would be returned. They don't return emails, texts or phone calls. Shameful way to run a business !

Very very weird. Non of the reviews are "recommended" - something wrong with the fabled "automatic"…read morescreening software. Well, Angie List will publish it! Have been renting in Blakeslee/Arrowhead Lake/Locust Lake area for 10 years. Never had a issue similar to this one below. Pocono Resorts Realty did nothing to address the issue. Were they dismissive? - oh yeah big time! Rented through Pocono Resorts Realty a house in Arrowhead Lake, PA for 7 weeks located at 10 Pontiac Path. Signed the contracts obviously. Contract indicated $80 cleaning fee. Few weeks after we vacated the premises, I got an e-mail from the real estate agent (Lori Botti) that "there were a few issues with your stay". And the main issue was that the owner decided to spent "over 7 hours to clean the house at $25/hr". $175. That is in addition to $80. We left the house in a normal state of cleanliness it should have been in after 7 weeks of use. Obviously, it was not cleaned to the state it was in prior to our arrival. No, I did not shampooed the carpets - never had it ever occurred to me to do so in 10 years of me renting houses in that area. No, I did not wash the freezer - never had it ever occurred to me to do so in 10 years of me renting houses in that area. I do not actually mind the cleaning fee in the contract to be higher originally. But the contract was signed with the $80 fee. I understand what the owner did though. He just made some extra cash by imagining $25/hr rate and multiplying it by 7 hours. Or he values his labor so-so much (this is Poconos not Manhattan) and does not employ a cleaning agency. I don't care - he did what he felt like doing, I'm sure he is proud of himself. Why I'm writing this? Because when I asked xxxx from Pocono Resorts Realty whether the contract means anything in regards to the cleaning fee debacle, she replied: "I did get a chance to review the pre check in sheet and there was no notation on there. So it is unfortunate". I quoted. That was the most unintelligent communication I ever received from any real estate agency. The contract really means nothing to Pocono Resorts Realty. The bottom line. If the owners are normal decent people, your experience with Pocono Resorts Realty will be ok. If the owners are money hungry not decent people, your experience will be not ok.

Great property management service on boarded about six months ago and it's been a very smooth…read moreprocess. Couldn't be happier. Highly recommend 5bnb

From the owner: 5BNB is the Top Performing Vacation Rental Management Company. We make Vacation Rental ownership…read moreeasy and profitable. Our Listings are TOP of the SEARCH with the 5BNB guarantee. 5BNB takes a comprehensive approach to marketing, including listing design, high impact descriptions and our multi-faceted social media optimization. We will optimize your pricing considering seasons, events, and holidays to maximize your price per night … and use promotions and incentive pricing to maximize occupancy and overall profitability. Our property management services include managing all guest interactions, white glove cleaning to deliver a consistently amazing experience. Contact us now for a no risk trial period. Give us 10 weeks and we will have your property on TOP of the SEARCH.

Have never been so burnt by a realtor in my life.....They didn't allow me to attend…read moreinspection...was allowed to stop and pay the inspector ...Sue Eckhart was the agent and she attended inspection...never mentioned it before closing. The closing she was late and left early. It was a new girl who did the closing at a lawyers office....taxes were messed up and it cost me a thousand dollars in rebates. I'm lucky I saw an email that looked like a tax bill....I called and was shocked to find a house I paid cash for in full. Was going to be on sheriff sale list due to the incompetence of all those involved. Very greedy....i would never use Mary Enke Realty based on their aloof uncaring attitude....They really could care less. Commission is their only mission. Enjoy. If try Michele Deluca if you want as someone that really does their best....a very unsatisfied victim of Sue from Mary Enke & Mary was even slippery....get the money no matter how wrong their unqualified closer does the paperwork and it's not their fault. Please ...get training on proper closing procedures and inspection disclosures before continuing in this area....Even DeMaria is better choice than Enke ..Time to retire.

We were in the process of buying a house from Mary Enck 15 years ago. Did not get much negotiation…read morein the price, even though the house was older and needed a lot of TLC. The house had been put on and off the market several times for the previous couple years and never sold. Unfortunately, we didn't listen to our guts and went ahead and put down a $1,000 holding deposit on the property. We were given the disclosure statement from the owner. Everything looked fine on paper. Once the owner accepted our offer, the agent said we had to pay for the inspection and recommended 3 they regularly work with. My gut feeling told me to find someone else, and I AM SO HAPPY WE DID!! The house was in far worse shape than we thought, with a whole host of problems, none of which were included in the disclosure. One of the biggest things wrong was the septic system. (FYI..a Septic cleaner professional had actually arrived to clean the septic system out. It took him and hour to pry it open. He said it had not been cleaned in 30+ years). The inspector showed us more than 20 things wrong with the house, including mold, a dangerous and unstable deck, asphalt grading towards the house and trees growing over the pipes that lead to the leach field. Those are just a few problems. It was well worth the $1000 inspection cost. We sent Mary Enck a copy of the report and withdrew our offer. They seemed unsurprised. About a year later we drove by the property and saw they were fixing some of the things, like the roof. Later that year we saw that the house was sold. If you ask me, Mary Enck and associates engage in faulty real estate practices, which is at least unethical, possibly illegal!! I RECOMMEND NOT USING MARY ENCK to buy, or even sell your home. There are so many better Real estate agencies out there! Do your research and always look at the negative reviews! Good luck!

Ricky was quick to respond and very easy to work with. Hassle free, affordable and really great…read morequality. Beautiful 3D matterport imaging and thorough floor plans! Would definitely work with again in the future! Thank you!

Awesome experience overall. Ricky is extremely talented and provided the best value over other…read morecompetitors. You won't go wrong with this guy!

Roman came to photograph our home in order to list it for sale and he was amazing! He literally…read morestayed for hours, staging our things, getting exactly the right light, and the pictures turned out spectacular. He was very professional but also very friendly, we enjoyed having him in our home and getting to know him. Would recommend him for any residential real estate job and I'm sure his other work is outstanding too.

Roman did an amazing job. He actually traveled for two hours to our location in the Poconos, and…read morespent several hours working. The pictures turned out great and the drone video is fantastic. Our vacation rental looks incredible. It definitely stands out and I am positive it will bring us more business than originally anticipated, just because of the amazing photography. If you are in any real estate business, I will strongly recommend CommercialPicture.com for your advertisements.