Horrible customer service, Justin called at 9am to ask me a profuse amount of questions about other…read morecustomers bank accounts and other personal information that is unusual to ask. I mentioned to him that this is early for aggressive behavior and I told him I have a 6 day old baby and he continued to be disrespectful. I'm honestly upset that I was referred that this bank but Im glad this unfortunate behavior happened before i started depositing my income.

While the customer-facing staff in the only branch are pleasant, the problems with this credit…read moreunion outweigh any benefits of low fees. Here's why: 1.) Share draft and regular savings rates are abysmal. The car loan and mortgage rates are high. Mortgages are handled by an outside firm. 2.) The website and mobile app regularly have issues preventing transfers and bill payments. For example, a transfer from one's savings to their checking account seems impossible on either platform (Application errors abound). You'll need to stop in or call to get this done. 3.) They "lock" your savings account if you don't have any activity for 12 months. 4.) Overdraft protection is something you need to work through with the staff. They claim to have it, but its never enacted. 5.) Credit Union management strangely reserves the only 4 parking spaces in front of the door for themselves using a traffic cone to reserve their space. If you must drive to visit the location, you'll need to park in the back. 6.) A recent change in the banking platform stopped transfers between members.

The most terrible experience. The staff is not trained properly or simply lazy. Do not bank here.read more

I walked in on a Friday morning (9:42 am), and they have no banker available to assist me on a very…read morestraightforward request (verification of deposits). They asked me to call and make an appointment for next Monday. Clearly they are under staffed. I am not sure if this location will remain open in the future. With the way this is going, I am counting the days. Wells Fargo had closed another branch in my area, forcing me to come to this one. The closed one last started with limited hours and staff availability. I hope the pattern does not get repeated. Wells Fargo - please hire more bankers! We need them

Very good service! All staffs polite and patient, and did everything fast, by the way,convenient…read morelocation.

I've been a customer of Santander for over 15 years and recently they've started holding my check…read moredeposits for six business days. The reason when I've called is that it is "policy". The only way you know that they're holding it for more than their usual two business days is if you call. This time it messed up my mortgage payment. The check they've held include a paycheck and another check that I've received every week, drawn on the same account by the same person, for the past year and a half with no issues.

I like Bank of America generally but avoid this branch at all costs. Their outer lobby is a three…read morestory glass atrium that in a moment of understatement, "holds the heat" very well. In the warmer months the inside temperature is sweltering and if there's a line for the ATM, waterboarding is preferable. Sometimes architecture and meteorology just don't mix. Pro Tip - bring your pith helmet and quinine for malaria. Two stars for the very professional staff.

Awful customer service and unhelpful staff. Would never use this bank ever again plan to pull all…read moreaccounts.

I hate this bank. Their on-line service stinks as well as their phone app. No customer support…read more If you happen to get to a live rep they hang up on you after waiting for over 11 minutes. Impossible to log into your account. Tried on-line chats as well as phone conversations. No one seems to understand the problem. Did you know they now charge $2.00 if you choose to have your statements mailed? Okay, I've been on the phone now for 24:21 minutes and counting. I finally got someone to understand the problems I'm having with signing in on-line. Back on hold again....Security questions that I have never answered come up each and every time no matter how many times I delete cookies. Now they're telling me my account must be reset. Now, another person picked up the phone and asked me to verify my information again. She was a snot! A definite condescending little snot. This is so frustrating and it happens often.

Lucia and Marie are very friendly and helpful. They have great account options for students. There…read moreis free coffee if you get there early enough. However, I opened an account almost three weeks ago and I'm still waiting for my materials.

I don't get the hate heaped upon Bank of America (well...I kinda do.) Sure, they pay an insulting…read morepittence on savings and have upped fees for small depositors but so has every other money center bank in the country (the more government caps certain fees, banks just raise or invent others.) But generally, when I have a question they're professional and when I need cash, their network of ATM's is second to none and their online banking product has been nearly flawless for years. While I'm never going to buy into their Smartphone banking product ERICA for some very obvious security concerns and my reluctance to download my life into my easily lost or damaged phone... it is what it is. For now, the bank bores me with essential competence and that's probably a good thing. Four solid stars.

Today I had a great experience at this bank. The staff (especially Danny Shah) were so helpful and…read moreprofessional; he offered great advice. He was very patient, and even volunteered to stay an hour behind his work time to help us. This is the best bank service I ever had in the US and I really appreciate it.

Excellent customer support., prompt response to access account. Very satisfied for many years.read more

I am an RN with credit score of over 700 and was unfairly denied a refinancing auto loan from this…read morecredit union. I was given no options or solutions on how to get refinanced. I was a member for many years and have closed my checking account. I was refinanced, given a line of credit and a credit card by Police & Fire Credit Union where I am a very happy member.

Back again Fantastic…read moreemployees who remember your name Great service Open 6 days a week Big parking lot Highly recommend !

Service with a frown and a sigh. Teller didnt run my deposit through the counting machine,…read morepractically threw the bills at me, and didn't offer an envelope. She wanted me gone asap. Sorry for inconveniencing you, ma'am.