Super friendly and personable staff. The remember my name and they are always efficient in taking…read morecare of me. Highly recommend over the large national banks.

It's so weird to not have drive thru tellers at a bank…read more That said, the tellers I worked with inside were friendly and engaging. The patron who was in before me was sharing her life story with one of the tellers and the teller was patient and accommodating since there was no one else in line. I'd come back for my banking needs, but BoA needs to work on providing options for people who may need to stick to drive thru.

Unusually slow and rude people, in my experiences. The wait times are excessive with virtually no…read morecustomers in the location when I've been there.

I want to give a Shout out to Adam for helping me on the phone . I was having a problem with…read moregetting a transfer to North Carolina and he let me know coming in was the best thing to do .

excellent customer service at vernon hills location, great location, friendly staff! Always there…read moreto assist with any questions.

I have to say, this was probably the nicest Chase branch i've ever been in! Now granted, this is a…read morebrand new location: but i LOVE the look, layout and feel of the place! They've done a nice job. As soon as I walked in, there were at least two people that made sure I knew where to go to get helped, which was nice. I really liked the atmosphere/ambiance. it wasnt laid out like a traditional old-school chase bank. I'll definitely stop here again if in the area over the ones closer to me!

It's the best service neighborhood bank I've been to! My bank representative, Arturo is very…read morepatient to my needs at the bank! I truly would recommend this bank to anyone who lives close by!

Quick and helpful service. Do not try to sell you onto things that you do not need…read more All of the drive through windows have an ATM - score! Citi itself had a great phone customer service as well, you can talk to a very helpful person right away and not deal with a machine.

I'm so sick and tired of Citibank and their customer service. They limit the amounts of cash…read moretransfers to other accounts, and closed my savings account for so called "inactivity" when I had a large sum of money in it. They have closed the nearest branch to me and now I have to travel 4 towns over when I have to do any banking. They can't hand simple transactions over the phone and some things you just cannot do online. I am furious with them right now. This shit is ridiculous.

BCU customer since 2014. Have used their mortgage, checking and credit card services with no…read moreissues. Have had our credit card information stolen several times over the past 8 years, but BCU always overnights new cards free of charge and reverses all damages very quickly. Customer service is generally quick to reach and responsive. Live their rainy day savings and they do pay higher than average checking account interest, plus 1.5% cash back on cards. ATM fees are refunded at the end of every month. Docking one star because we lived shared services and being able to walk into several other credit unions, but now everything is done remotely by BCU and it can be more of a hassle.

I discovered several unauthorized charges on my account and immediately filed a fraud claim. When…read morethis happened years ago, I received a provisional credit while the investigation was underway. This time, I was told to wait 7-10 days for the fraud department and to call Member Resolutions at 9:30 a.m. When I called, I was informed that Baxter no longer provides provisional credits. Now I am forced to watch my account remain overdrawn while two overdraft fees have already been added. Why am I, your customer and the victim of fraud, being punished? Why weren't three separate unauthorized charges for different amounts flagged immediately? The charges continued until my account was drained, and additional transactions were still being attempted. Most importantly, why am I being charged overdraft fees when the negative balance was caused by transactions included in an active fraud case? I should not have to spend hours on the phone trying to correct fees and consequences caused by fraudulent activity. After eight years as a Baxter customer, I am extremely disappointed by how this situation has been handled. I will be closing my account and leaving Baxter. A longtime customer should be protected and supported after reporting fraud--not financially penalized. I am requesting that the overdraft fees be reversed immediately, that no further fees related to these fraudulent transactions be charged, and that my case be reviewed for provisional credit while the investigation is completed.

They were bought out by Wintrust a few years ago. They are not a neighborhood bank, as much as…read morethey try to convince you that they are. The employees are rude, condescending and incompetent. I went to this location to pay my property tax installment, with cash. They made me write my name, social security number and occupation on a blank sheet of paper. They just pulled one from a printer or a pile. I told them I never had to do this before when paying taxes but more importantly they shouldn't be asking me to write down my social security number at all, especially on a blank piece of paper. They really were just making things up. I complained and told them I was simply paying my taxes. They said this was a new requirement for them, mandated by the county (Lake County), and that this would be the case if I ever went to pay my taxes at the county building, too. That is a lie. You know how I know...cause I had just paid the previous installment in cash, at the County building, and, again, four times since then, with no questions, no problems, no made up rules. This bank is lousy. This is not the Liberty Bank and Trust of old. It's garbage. Auto rates are lousy. Mortgage rates are lousy. Counting change here is a problem. Website was 'upgraded; and ruined. Everything here is a problem. They are self-serving, lazy, incompetent tyrants working for a large corporate 'bank'.

this is the WORST BANK in the HISTORY OF BANKS. I called before I left for my trip to preface them…read morethat I was going out of the country and they WROTE IT IN MY NOTES. then they have since canceled my card 5 SEPARATE TIMES SINCE IVE BEEN IN EUROPE FOR TWO WEEKS. I am never returning to this bank once they finally get my card to WORK WHILE IM HERE. actually the worst experience and is daily ruining my trip.

Not many customers were in this branch one morning and so I walked up to the teller and they helped…read morewith my deposit. The transaction was quick, they were friendly, and I was back in my car in under five minutes. Chase has a very large parking lot in comparison to the number of customers. If you have shopping to do on Milwaukee Avenue, this is a great place to park instead of the busy street.

The service is really slow, no one seems to know what they are doing! I went to the branch in…read moreLibertyville on Cook avenue! I think I'll will just try another branch and see how they do, since there are so many branches in the area!

The bank manager goes above and beyond filippo excels in customer service . So I came in on…read morecrutches he told me to sit down went and did my deposit and brought back my receipt. Always pleasant . Pays to know people in high places. Thanks again !!! Left my wallet at friends. Glad I come here just gave them SS, bday and address and Jenny helped me out. Really great service . Thanks Jenny !

Used to be my "go-to" bank years back. Went thru a number of "management" changes. Now, it is…read moreincredibly non-customer oriented, unprofessional management and uncooperative personnel who make it extremely difficult to get anything done there. They are rude, inconsiderate, and intrusive in their questions around the most simplest of requests. After several instances of "must be just a bad day" experiences, I now avoid this branch like the plague.