The staff at first hope bank is top notch. I deal with Deena Smith mostly who is always on top of…read morethings and makes sure I'm well taken care of and understand all the banking terms. The staff at First Hope is an example of a small community bank with a focus on CUSTOMER SERVICE which all the big banks forgot about on their journey to maximize profits. I highly recommend First Hope for all your banking needs both personal and business. First Hope has been able to assist me throughout the years with personal banking, home mortgage, business refinance, business line of credit and even PPP loans for my business throughout the pandemic.

From the owner: First Hope Bank is a family operated community bank with products ranging from deposit accounts to…read moreloans to investment and insurance products offered by either our Trust Department or Raymond James Financial Services, Inc.

Very poor customer service, unprofessional tellers, and very slow…read more Had to drive to another branch to complete my business transactions. The branch manager was too busy having a personal conversation with another employee rather than assisting her customers.

Absolutely the most unprofessional bank I've ever been to. The manager is extremely rude. I will…read morenever go in there again.

Worst bank to ever exist, nothing but problems with this bank after they bought out Lakeland bank,…read moreridiculous overdraft fees, shitty banking app, and extremely rude employees, very happy to be switching banks for these cucks

This Sparta office held up my Social security electronic deposit. Monies arrived 10 pm on Wednesday…read moreas per the Ss Office in Newton and a manager if the bank said it's their new policy and that the money MAY be available Thursday after 3pm OR Friday!! Bank never advised its clients.

Wells Fargos time has come up, the customer service at every location has become a nightmare of…read moreangry people not even pretending that they care.......too many other banks to have to deal with this

Terrible they don't open on time and when you go to the drive thru you wait...what is the delay!?…read moreI've never had to wait more than a few minutes this 10/15 wait is ridiculous and only 1 person ahead of me!!!

I have been a customer of First Hope Bank for over 20 years! They have always been there for me…read morepersonally and professionally! The people that work there go above and beyond for there customers! Thanks First Hope Bank!!!!!

Hard to review a bank but I'll offer a few general assessments and thoughts…read more 1. They are not adapting well to new technology. As part of the high interest account I signed up for I was required to sign for online statements. The website button you had to click to sign up didn't work. When I called a branch they were pretty clueless. Issue was finally resolved but it took a long time. They don't embrace messaging via the website like so many other banks have. Instead they ask you to call or come in person. 2. Not customer oriented. I had an issue related to fraudulent transactions which they didn't accommodate my desire to do it via electronic means rather than the hassle of a trip. I was given the wrong form to complete and again staff didn't seem knowledgeable about the process. A lot of "I don't know the answer- I have to ask someone". Also when I signed up for my account at the branch process took much longer than other local banks I've signed up with. 3. Inconvenient branches. I live in Netcong (the heart of their home base) about 20 minutes to the closest branch. I only anticipated going to a branch once for signup so distance wasnt a big deal. But when you have to go into a branch (see above) and all their branches are in more rural areas (i.e. you can't hit them on the way to other errands) it's a pain in the neck. Again their mentality seems to be they want to remain a brick and mortar bank and only embrace online banking as much as they have to. They might play well with some older folks but not the younger generation of bank customers. If you're looking to get a high yield interest account ($10k limit) it might be worth it to to get an account. Anything else I would strongly advise looking elsewhere. By comparison another local bank, Provident, does things so much better. More frustration with this bank than all my other banks (BoA, Wells Fargo, Provident) combined.

From what we read from the reviews nothing right happens in this branch. Just like others, the ATM…read morewas done yet again. Totally cluless people that dont want to work are lazy and cant keep an ATM up for 2 seconds without something happening. This branch is a waste of time, advice go to another branch!

Great team, responsive and very helpful. Cathy is so helpful, professional and thorough. Highly…read morerecommend her with all bank issues and processes.

I would give Vision a negative 3 stars due the the Branch Manager Paul Delorenzo and Samantha the…read moresecurity Lady. These people will treat you like crap especially if you are in a joint account with someone just make sure you are the first one on the contract they make you sign or be main account holder . Me and my girlfriend had a joint account we both contributed to, we shared the money equally . I was in charged of the online banking and budgeting because I was better at taking care of that stuff and other personal medical reasons. So we get into an argument on a firday as I was trying to dispute fraudulent charges. Long story short is that she was able to make it to get a new bank card I did not have to go because I just finished getting and activating my new that Friday which I didn't even get to use due the account being locked again ñdue to fraud. This time though I was getting fraud alert because someone was changing stuff on my online banking that I was locked out of and my girl friend did not have access to. its hard for her to do any kind of things like change passwords and stuff. I was getting notifications all weekend and throughout the beginning of the week about someone signing on to my online banking. Turn my phone off that my girlfriend ended up going to get a new bank card. That Saturday and try to get me off The account because she's mad. That Monday She told me what she was doing I asked to why she would do something like that, because. I needed to get my Diabetic medication That' Friday and I was able to. Go to that, I ended up In the hospital not only because My sugar was high but also because the anxiety that Paul Delorenzo gave me by the way he treated me. He had my girlfriend sign some paper that said that I said it was OK for me to be taken of this joint account remind you my girlfriend is considered legally blind and I'm sure she didn't not read what she sign at the branch. They told me they can take me of the account because I wasn't a member I was just a number 2 on her account. Paul Delorenzo even told me to take her to court because there is nothing he can do about it . There is a lot more but it's not even worth my time Typing because I tried to reach out to someone with more authority and they had me talk to Samantha the security lady. So I think its about time I start making a report of everything especially the fraud paper he got my girlfriend to sign off on that saying that reason for me being of the account is because the the card holder requested it which was me here ill post a picture. By the way inst bank fraud a federal offense....

Jeremy and Kimberly made taking out an auto loan a breeze. Give this company a shot of you…read more Update 1/12/22: went in 2.5 years later and took out a loan for a car. Who did I deal with? Jeremy again! Great guy and had me out of there in 90 minutes including the time it took to call the lease-holder, get the docs together, etc. No surprises, just fair, honest business.