It is hard to convey how fortunate and grateful my wife and I are in having found the incredible…read moreteam of people at Zhang Financial. Over my 45 years of investing, first via company managed 401K's, then by "retail" financial "advisors" of my choosing I reached out to Charles Zhang about 4 yrs. ago. After an initial call with Charles and his wife Lynn Chen-Zhang, they agreed to take us on as clients. Their team offers an outstanding balanced and complex understanding of the financial market's, strategizing of our personal goals and financial position and most of all a very empathetic, personal and introspective interaction with both my wife and myself. I swear, my wife and I turn to each other after every quarterly account review in disbelief at how incredibly fortunate we are to have their good and active counsel with our life nest egg. What a team! Thank you All! Charles Zhang has been ranked #1 in the nation on Barron's list of America's Top 100 Independent Wealth Advisors for 2024. This is the third year that he has been ranked #1; he previously received the distinction in 2023 and 2021*. He is currently the highest-ranking NAPFA-Registered Fee-Only Financial Advisor on the list.*. And has been named the #1 Financial Advisor in Michigan by Barron's for the past 13 consecutive years beginning in 2013 through 2025.* Lynn Chen-Zhang has been recognized as one of the nation's Top 100 Women Financial Advisors and #1 Female Financial Advisor in Michigan in 2014*.

After using for over 40 years a well known large advisement firm, I switched to Zhang after reading…read moretheir excellent reviews and top ratings in Forbes and Barrons. So glad I did. Besides having a set fee withdrawn quarterly, they use the Schwab platform and their well diversified investments outperform all their benchmarks. David Marshall CPA and Kyle Mack CFP, our advisors, always get back with answers to our questions in a timely manner. So happy to be a client of this firm and its wonderful advisors.

Matt is great to work with and Lori in his office is an amazing help!! Someone who has your best…read moreinterest in mind is hard to find and Matt goes above and beyond for his clients

Knowledgeable and client-focused service! I would highly recommend Matt!read more

A little bummed out with our experience. They forgot to send us our new client packet to fill out…read morewhen they said they would and we had to call a few times to remind them. Finally got our packet and our taxes done, was told we were all set and would see the tax refund in our account within 2-4 weeks. Time went by and nothing... we called for an update and they told us "oh we forgot to have you sign something".......frustrating. We signed the document and got the refund within days but should have had it sooner. They just sent us our bill, we called to discuss it and nobody answered. Left voicemails and still have not heard back. Overall, they seem disorganized and the communication is not great.

First account I got was great! He left for another firm a year later. The accountant who I got…read morenext was one of the partners. She was competent with the taxes but totally inflexible with adjusting for my quarterly estimated tax schedule. It cost me waaay more for her to do the adjustments for the end of the year quarter estimated taxes than what I would have saved by not paying the excess taxes (which would have been refunded in April). She had no memory for what we had agreed to in regard to the way I planned to pay the taxes. I think she had too many other clients to remember me. I'm " Gone with the Wind." My bill for her doing my taxes was more than twice what I paid from the first accountant. She should have been a gruby lawyer.

I don't like writing negative reviews..... But this experience needs to be communicated so you are…read morebetter informed to make better decisions. Here goes the story: Did a 10yr Annuity with Ameriprise and all the fees / conditions killed off any real returns. The contractual fine print is of course difficult to interpret, and the final straw was the "guarantee 6% minimum return or Market Rate" contract that became 6% SIMPLE interest (not compounded) and a very subjective definition of what "Market Rate" meant - certainly not in my favor. I could go on and on with all the negatives, but my Ameriprise "Advisor" was even a personal friend that recommended this Riversourse Rava 5 annuity fund. I went the 10yr required vesting time to avoid surrender charges and have now cashed out and invested with Fidelity w/ a Fiduciary advisor. The Riversource "Base Benefit" to determine your Annuity payout gained 5.3% per year. Note that it is short of the 6% minimum guarantee rate (and what happened to Market Rate gains?). It would have taken 17 years just to get my Principal back by going the Annuity payout route AND the money would still be locked up! The Surrender value over the 10yr period netted a gain of 1.76%. I have learned my lesson and never again with Ameriprise - personal friend or not! Sad story.

Have been a member since 1999. Staff at Romence Road branch is always friendly and helpful. Moved…read moremy money here after years of of being dissatisfied with local big banks.

My husband and I have always used credit unions since we married so that's 33 years of dedication…read moreto credit unions! After I retired, we moved to Battle Creek where our main credit union is NOT located so we opened another account at Kellogg. At the time we opened the account, they had a great rate on CDs so we invested in one. So now we use both Kellogg and our original credit union. Kellogg has always been very professional and courteous to us every time we go there. We are very impressed with all the staff at Kellogg on B Drive North!