DO NOT USE THIS BANK! I have never been less satisfied with any business. We had a house fire a…read morefew months back. It was not a total loss, but it was also not in a liveable condition. Throughout the entire process, insurance has been very helpful and the contractors have been working hard to get us back into our house. This bank has been the biggest roadblock and has halted any progress to a complete stop. I have been told numerous times that the check that was written to myself and the bank needs to be put into a title company to deal out the payments at a $500 cost to me. I have been told multiple times that this doesn't happen in 99.5% of cases but is happening in our case despite only a shed and one exterior wall being burned in the fire. I have never missed a house payment and have great credit however the bank still would not back down. After fighting it, I eventually acquiesced to move the process along. THIS BANK SAT ON THE CHECK FOR A MONTH WITHOUT DOING A SINGLE THING. That's an extra month we have to go without being our house. That's an extra month of rent we have to pay at the new place. My girlfriend and I are both teachers. We do have done so much during the month of July while we were not at school to move things along. Instead this bank did absolutely nothing. It was only when my father contacted the bank on my behalf to ask about the progress that it was discovered nothing had been done since I took off work from my Summer job to proceed with the title company. All that we got was an acknowledgement that this bank was the one that dropped the ball. I have never felt less cared for as a customer. I hope nobody has to go through what we have been through with our house fire. However, if anyone does have this happen to them, I certainly hope they have a more helpful bank than Morton/Clocktower community Bank!! I would give zero stars if possible.

I bank here and one day I got a call from Tim w. He had caught a clerical error on his own and…read morecalled me up enquire. The bank had just upgraded to a new digital platform. I won't go into a bunch of sorted details. But, Morton caught the error. The app didn't post a stop payment on my account and the teller cashed the check. I got a full refund and the bank ate the mistake. When I banked at cefcu, I told them I had blank checks stolen and to call the cops if anyone tried to cash them..cefcu not only cashed my stolen checks. But they wouldn't prosecute the thief, charged my savings account overdraft fees, and gave me a 100 reasons why they couldn't help me...Morton community banks caught the mistake and fixed it on their own...YOU CAN ABSOLUTELY TRUST THIS BANK !!!! They don't play games. They are ethical and truly customer oriented like a bank is supposed to be..

I have been with this bank for over 30 years, largely because they approved a business loan, when…read moremy existing bank said "NO". Thank you Busey for believing and trusting when others did not. Busey has wonderful people that really take a personal interest in you.

Worst bank I've ever used in 50 years. Can't access my account online and after contacting customer…read moreservice and they tell me it's fixed, it is for an hour then it reverts right back to unaccessable. Moving to a new bank on Monday

If you are looking for a credit union that offers bad customer service, this CU is the place. The…read moreworst part of the place is the mortgage services. I tried to refinance my mortgage last summer and I heard nothing back from the loan officer. I went back in in October and was told she was working on it. Again, I heard nothing back from them. I checked again in January/February still no communication. I even called the manager of the loan officer and asked for a return call, and she didn't bother calling me back either. Today I called for a different reason and the loan officer answered the phone. She admitted then that she didn't get back to me. Really? It's only been 7 months! I am still waiting on a phone call back from another person for the last 2 hours covering my question today. Moral of the story: don't do business with them if you expect communication. On the plus side, their other services, tellers, transactions, etc are great.

We're long-time clients of IAA and have always found their staff to be friendly, helpful and…read moreprofessional. Recently financed a new car with them and worked with Justin Vest to secure the loan. He was a huge help, shared a ton of insights and made the loan process quick and hassle-free. Can't imagine it going any easier.

This bank is now CIBM. I researched 17 banks in B/N regarding CD and MM rates. I contacted them…read moreall by phone. This bank stood head and shoulders above the others. Two employees, Lucy and the branch manager Chrissy, were welcoming, knowledgeable, and detailed. I am so glad to have found this bank and these great representatives of their products.

Always extremely helpful with whatever I have needed. Most recently, helped get husband addedread more

Don't trust US Bank. I bought my house in 2017 and they have messed with my payments and I have…read moreonly paid off less than $1500 of my mortgage. It wasn't that way in the beginning but it's been changed in the last 7 plus years. I'm 70 and they have screwed me so I will never get it paid off. The damn crooks should be shut down and run out of business.

Great rates, excellent service, offers personable guidance in finding the best auto insurance rates.read more

Jason and his staff do a great job at giving you excellent service that's trustworthy and…read morepersonable. Along with inquiring about multiple different types of insurance, you also get additional info on AAA roadside assistance that helps give you additional discounts. Worth your time to check out.

Jeremy Bradley is by far the best insurance agent out there. He is kind, caring, man of…read moreintegrity, the most knowledgeable agent I have dealt with. Everyone works hard to get where they are at. Jeremy understands the cost of living and has your best interest in mind.

By far the BEST insurance agent I have ever dealt with. When we moved to Illinois and bought a…read morehouse, Jeremy and Brad helped us get the best insurance rates we've ever had for home and auto. Not only that, they truly care about their clients. Brad went above and beyond helping us find the best school for our children and has kept in contact. They answer their phones and truly care about you and want what is best for your family and will do whatever it takes. They are not just my insurance agents, I consider them friends! Thank you so much, Jeremy and Brad!!!!!!

I had a good experience with my loan officer at first state, but the experience with first state…read moreitself was quite bad. During the application process, I paid for an appraisal and then learned that first state's interest rates are higher than Point mortgage's (another lender's) rates, so I withdrew my application and applied with Point. Then first state refused to transfer the appraisal to Point so I need to pay another appraisal fee to Point. All Point wanted was verification from first state that the appraisal was ordered in an unbiased way, but first state refused. The compliance officer at first state did not seem interested in my request for such a letter, and later told me he was doing somebody a favor by sending the appraisal, but he would not send the letter which Point needed, which was no favor to me.

Holy crapnuggets--this building is a biohazzard. There's abundant signage about "Masks mandatory to…read moreenter," but no enforcement, particularly among staff. Almost everyone we saw was unmasked, wearing a chin diaper, or putting the mask on just when a customer approached. Our mortgage officer came in not even having his on him. As one worker preached being an 'essential worker' on one hand, the abundance of employees concurrently said, "We'd like a plague rat given the chance." Absolutely filthy, and should be deep-Lysoled before I'd ever return.