Poor customer service! Messed up our escrow and when we tried to get some resolution, they sold our…read moreloan to avoid dealing with it!

This is Sadegh Khamooshi, a loan officer (NMLS# 1714325). I…read morewould like to share my positive experience working with AFR Wholesale. I posted a scenario on behalf of my borrower on the Loan Factory marketplace to find the best possible rate for her. She had already received an aggressive rate from another lender but gave me the opportunity to find a better deal for a 10-year term loan. Many lenders didn't even offer 10-year loans on their fee sheets. That's when Mr. Peter Impagliazzo, AFR's representative, presented me with the best rate. At first, I wasn't sure if I could trust it--it seemed too good to be true. I asked Peter about the underwriting turn time, and he confidently promised that conditions would be cleared within 24 hours or less. I decided to give AFR a chance, and I'm very glad I did. The rate was real, with no excuses or changes throughout the process. AFR honored the pricing and stood behind their offer. Their underwriter moved quickly, and their statements were accurate--not just marketing claims. AFR's software is very innovative, and everything in their system is transparent. The underwriters were available during business hours, open to discussions, and receptive to my feedback when I provided valid explanations for certain conditions. One standout feature of their platform is the online dispute system for underwriting conditions. When you challenge a condition, the underwriter--or even a senior-level decision-maker--will respond. You're never ignored or left in the dark. They also have an "SOS" button that allows loan officers to flag urgent or time-sensitive issues. I used that feature once, and I received an extremely fast and helpful response from upper management. I hope loan officers don't abuse this feature so AFR can continue offering it. My borrower had a silent second loan from her employer, which would be forgiven after seven years of employment. This created complications on the closing date. I requested executive support, and Mr. Wade Humphreys, Vice President of Sales, personally called me. After our conversation, he recognized the complexity and escalated the matter to Mr. Michael Brenning, AFR's Chief Operating Officer. Mr. Brenning called me within the hour, reviewed everything, made an administrative decision, and saved the deal. Throughout the process, I also worked with Heidi Ward, the Account Manager, and Jamie Dix, the Closer. Both were highly professional, responsive, and cooperative. Their support and teamwork made a significant difference in ensuring a smooth closing. I give AFR Wholesale 5 out of 5 stars, and based on this exceptional experience, I will confidently send more business their way in the future.

If you're looking for a mortgage lender who actually cares, go with Bobby. He made my first…read morehome-buying experience seamless despite a very tough market. Bobby is attentive, always available, and incredibly thorough. He never missed a call or text and was always ready with a solution to get my offer noticed. He truly listened to my needs and helped me close on the perfect home. 10/10 recommendation

Bobby was recommended by my brother who closed on his home a few months ago. My experience with…read moreBobby far surpassed my expectations. First home purchases are perceived as stressful and complicated. Not in this case. Bobby and his team were along for the ride every step of the way, portraying professionalism, care and dedication. I look forward to working with Bobby on our next adventure. Thank you Bobby!!

Long Overdue Thank You For An Absolutely Amazing Group Of Professionals That Make It Happen - And…read morethey need to be recognized by name - Anna Icenhour (Account Manager) and Kerrie Bruno (FHA Underwriter). Long story short we were fortunate enough to help a single mother, who's a hard working, loves to laugh/smile, spends long hours as a peace officer, buying in LA with an FHA 203K rehab where both competition and costs are high. This was one of those situations, where contractors came in promising the world and when having their feet held to the fire, jumped ship with our client getting pushed out over and over - And In No Way Whatsoever When Other Lenders Treat Your Client The Same Way, Did These Ladies Do The Same. It was the exact opposite - Once Anna and Kerrie knew that we were helping a lady who prior to this contract was getting bullied, outbid, or forced into areas less ideal - and her goal/dream is buy a home for her and her son so she has a valuable asset for him - even when these contractors went sidewise putting our client into a goofy position in the eyes of the seller - Anna and Kerrie Never Let Up!!! In fact, the minute we were able to lock-in a good contractor, and were under a tight deadline - it was Anna and Kerrie - that stepped up, expedited everything, and made it happen for our client - saving her time, money, the risk of losing the home, everything was razor thin - and more importantly our borrower was able to make $135K in equity at closing because of the after rehab value! My client's deepest wishes and dreams - and these 2 ladies made that happen. As a Broker - These Are People You Want On Your Side. There are plenty of lenders out there. However, Just like anything else - when the pressure is high and there's only 10 seconds left in the game - That's when the real players/winners step-up and 100% that's Anna and Kerrie. Not only do they make it happen, are they completely helpful, they're friendly, wonderful to work with and an asset to any team.

my husband and I purchased a home and the loan officer name was Corazon and the loan processer…read morename was Kimberly with eLend in New Jersey . we could not have asked for any better customer service . Everything was exactly what we were told from the beginning and both were very easy to talk to and always returned our calls promptly. Also , i love their computer program they use to keep tabs of your loan . it was so easy to navigate. I highly recommend these two ladies to do your purchase and or refinance. Tim & Angie Crum ( North Carolina )

I highly recommend Michael Maloof. He returned my call within five minutes. He found the right…read morecontact for me for a complex residential refinance.

I found Michael to be very good at getting me mortgage with so many options was very diligent on…read moregetting it done and closing me on time

RealFi DOES NOT OFFER CONFIRMATION OF DECISION. I suggest…read moreRealFi consider kindly taking a short moment to let applicants know whether or not their application was rejected or accepted after they review it, instead of stringing the applicant along for half a year by keeping it in review status & not responding to emails or calls. RealFi DOES NOT RESPOND TO EMAIL inquires regarding how much more time will the process take, and what needed info may be missing, nor what we can do to speed up the process. RealFi DOES NOT RETURN PHONE CALLS. RealFi simply could have told me after reviewing my application that I did not qualify by calling one of two of the numbers I provided, or simply taking a short moment To email that I was missing more info. Any person in RealFi staff could have relayed it, instead of stringing me along for nearly half a year. I applied in autumn of 2021, it's now a week until Spring 2022. I am a disabled person with 10+ verifiable permanent income of over $1000 seeking a modest low income housing loan under 50K. All RealFi had to do was tell me I did not qualify instead of keeping my app status in "review" and holding my personal & financial information. RealFi would contact me if they needed further information. None of them bothered. RealFi left my family waiting in the dark for almost half a year.

I just got of phone with a representative .Patrick Bourland .Talk about lost art in customer…read moreservice. Very unprofessional Please avoid. Management please teach your representatives to less aggressive disrespectful and rude to potential customers. Wasted so much of my time resources and energy.

Asa Berger(West Chester PA office) is an unethical, unresponsive loan officer. There are much…read morebetter options available.

My experience with the whole financial team I worked with was 100% on top of my whole loan process…read more Even with an issue that came up 2 days before my scheduled close, both Asa and Audrey worked diligently to ensure the issue was cleared up and we closed on time. Thank you!

From what we read from the reviews nothing right happens in this branch. Just like others, the ATM…read morewas done yet again. Totally cluless people that dont want to work are lazy and cant keep an ATM up for 2 seconds without something happening. This branch is a waste of time, advice go to another branch!

Great team, responsive and very helpful. Cathy is so helpful, professional and thorough. Highly…read morerecommend her with all bank issues and processes.