I've paid over a hundred bucks in fees to this bank and my only regret is not getting out of there…read moresooner! It all started when (due to a divorce) I had trouble opening an account. Then-called TD Banknorth (a bank from Canada), I was able to open an account there. I had great customer service. I was made aware of all fees. Life was good. Then there was TD Bank, which merged with Commerce. Since most of the banks around were Commerce, they closed the TD Banknorths and assured my Banknorth cards would work well with TD Bank. Well, they didn't. Each time I went to a TD Bank, the transaction took 15 minutes or longer because I had an old card and they never switched the equipment over. Then I had to wait before I could get a card reissued. The employees would get mad AT ME because I was "one of those TD Banknorth" customers. I ended up just using ATM to get cash but had a hell of a time making deposits. Eventually they started charging fees upon fees. I was tight on money and would have a fee because my account went under $100. Here I was the day before payday thinking I still had $15 in the account, but they charged a $30 fee and then because that fee made my account go into the negative, I also got an overdraft fee. After that, their whole system crashed in 2009. Funds were messed up and unavailable and I had the same balance/overdraft problem when I was unable to log in and check my balance or get it from an ATM! My husband-to-be (now husband) and I closed our accounts here and went to Beneficial Bank where we have had a great experience for the past year. Some of the reps here are nice, but they are clearly overworked. What a nightmare. This is just another "too big to fail" bank who cares about numbers instead of customers.

Just went into the brach to deposit some moolah. I was instantly greated very pleasantly and the…read moregentleman behind the counter was super courteous. Cant complain about anything!

Update 2026/03/05:…read more The maintenance issue was resolved on March 2, 2026. After I posted the February 26, 2026 review (see below) and emailed multiple people at Onyx Capital Management on February 26, 2026, Mr. Zachary G., the maintenance manager, personally intervened, reviewed my video evidence accurately, apologized and took full accountability for an initial vendor error. He ensured the repair was completed promptly and followed up with professionalism. I am updating this review to reflect that the operational failure was eventually corrected. However, I am raising this review from a 1-star to only a 3-star rating because the administrative process remains a concern. The general manager, Ms. Victoria L., prematurely dismissed my concern and deleted my community post shortly after it was uploaded. She also posted a public comment stating that the lamppost had been fixed, based on an inaccurate assessment of my video evidence. Furthermore, she did not reach out directly to clarify or correct that public statement once the error was identified. While the maintenance leadership is professional and capable, the administrative side of the business still has significant room for growth regarding transparency, due diligence, and resident communication. ------------------------------------------ Feb 26, 2026 My HOA has Onyx Capital Management as our management company. On 11/28/2025 I submitted a maintenance request for the replacement of a lightbulb of the lamp post facing my rear door. As for 2/26/2026, almost 3 months later, the lightbulb is still not replaced. I sent video evidence that it is not fixed. They replied with a photo of a working lamp post, not the one that is broken. Thus far, this company has FAILED miserably at keeping the promise stated on their company website: "At Onyx Capital Management, we set the utmost standards to provide care, support, and quality to our homeowners and Board Members." I have sent multiple emails and called a couple of times. I have been patient. But this latest replay is the last straw. Onyx Capital Management's failure in this case is completely unacceptable. ------------------------

I'm President of the Cobblestones At Chestnut Hill Homeowner Association and contacted Onyx when…read moreThe Board decided to end the management contract we inherited. I was comfortable negotiating terms with Vicky and Zach and I knew they understood every concern and past mistakes the new Board didn't want to repeat. Our Onyx contract is still only 4 months old but after our community town-hall tonight, The Board and and community have expressed nothing but praise for our new management company. Our files, documents, investments, and our money is respected. The quality of work contractors they have recommended and brought to us have exceeded expectations. Onyx is who you MUST use for management If you are a mindful, honest, and caring HOA Board that wants to move your neighbors to be excited, activated, and hopeful.