The staff at dividend mortgage excels at providing customer oriented service to ensure that the…read moreentire home financing process is easy and hassle-free. During my application for a home loan I never had to follow up on important documents or commitments, it was always taken care of promptly and without any additional effort required from me. With their attention to detail I could be confident that our home purchase would not be derailed by any application errors or missed deadlines. Ken and his team are generous with their time, easy to talk to, and on top of all aspects of the home financing process. Ken will answer questions plainly and openly, and is very patient with inexperienced home buyers. I never felt rushed into signing or commiting to anything, and Ken made certain we understood everything that was happening, as it became relevant. It is apparent that Ken wants his clients to be well informed during the entire process. As a first time home buyer, having such a caring and knowledgeable professional look out for us was invaluable, and made the entire process much less stressful. I highly recommend Dividend mortgage for home loan and refinancing services. The team consistently provides excellent customer service, diligent follow through at all stages of underwriting, and an unsurpassed commitment to their clients.

Do not ever finance anything through these shady crooks. They will make you use one of their…read morecontracted appraisers that will value your home at whatever value they need it to be at to write your loan. Then after you do a complete remodel of your home, and want to get it reappraised(using again one of their contracted appraisers) they will low ball the appraisal so as not to warrant dropping PMI from your loan. $12k value increase for a whole home remodel using premium materials? Amerifirst are fraudulent jokes.

This was my first home buying experience, my loan officer was Jay Eakins from Kalamazoo. I was…read morereferred to an awesome real estate agent named Peg Herring. She was able to find and locate houses that fit my needs. The whole process from start to finish was a breeze. I provided all the documents needed and once I had everything necessary, Jay was able to walk me through and explain the process and answer any questions that I had. I believe it was less than 40 days from start to close. I would recommend Jay and AmeriFirst Home Mortgage to anybody looking to buy a house or looking to refinance.

Disorganized as to what financials they need and if they rec'd them. Upsetting to be asked for info…read more3 days before closing that you sent weeks ago. Then to have your loan officer say he doesn't open or print the emails he gets, what are they doing? Don't like it when people whine about working so hard for you when the problem is their own inefficiency. Beware of snarky emails from loan officers. In today's environment I'm not sure any of the rest are better.

A very special…read morebank Most of the time we use banks for perfunctory and mundane purposes and don't really require a whole lot of interaction with actual people. So much is automated now that we can do much of it online or with minimal human contact. But occasional something complicate, confusing and difficult pops up that requires a banking expert. We required such a banking expert recently and needed to resolve a rather convolved and old problem expediently and efficiently. We were in another state, in a bank we didn't know that didn't know us so we had reservations about the outcome. However we got in contact with the bank's president Matthew, and he was incredibly pleasant and personable and had amazing knowledge and flexibility. He, along with several other wonderful individuals in the bank, solved our problem and went out of their way to give us the information we needed to fix a complicated problem with smiles and humor. Yeah, banks are kind of boring and we expect them to do things without much effort on our part. But once in a while you really need a bank banking expert for something out of the ordinary and this is the real test of the institution and the folks working there. And this Comerica bank and more importantly Mathew and the people working there went far beyond what they had to do and made a difficult situation into one that was quickly and simply solved. Nice to have a site like Yelp to praise a business when they truly deserve special merit.

The staff at this branch were oh so helpful. They helped me and my siblings with my dad's finances…read morewhen he fell suddenly ill. Unfortunately, dad was out of commission for several months. They kindly guided us through the power of attorney process, and even remained calm and helpful when we switched POA from one sibling to another. Kudos to all in the office.