Kim was an amazing help in purchasing my first home. She was attentive, patient, and kind. I…read morehighly recommend her services to anyone looking to buy a home.

We worked with Tracy Harding and she was fantastic throughout the entire homebuying process. She…read morewas always just a text or phone call away, even outside of work hours or when she was sick, she truly made a difficult process almost effortless and seamless! I recommend MJW mortgage as a preferred lender.

Lucas called me with idea to refinance my home loan. He made the ptocess simple for me and…read moreanswereed my quesions

If I could give them a 1/2 start I would. I rarely leave reviews UNLESS it is great service before…read moreand after. Well I will tell you this....They are absolutely WONDERFUL to get you in there and get ALL your info, get the loan. BUT IF YOU HAVE AN ISSUE after, FORGET IT!! Don't plan on getting it resolved very quickly. We received a check sent to pay of loan and for some reason the check was stop pay by Royal Mortgage. So that company I sent it to now says I owe them money due to NO fault of me. I have tried to get ahold of Royal Mortgage at the text# they gave me before the loan to see what to do. I was told a check was sent out over 7 days ago to me to pay and it has not arrived. I want this taken care of and it seems to be lingering SINCE the 1st of the year. IT needs to be DONE. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE.

My husband called Monday to ask a few questions, and the senior loan officer who received the call…read moreinvited us to gather our information and meet with him Thursday, which was the first date we could. We met with Aaron S. Brown. His explanations were clear, and he gave us exactly the information we needed to proceed. He even prepared us with information we did not know to ask about, further clarifying the process. We have been working with another mortgage broker for months, jumping through hoops just to be met with further hoops. Within days of calling and minutes of meeting with a First Option representative, we accomplished more than we had after months' working with the other. Mr. Brown was very clear, knowledgeable, helpful, and polite. The day of our visit, there was a winter storm and we had car trouble which delayed us a few hours. Mr. Brown accommodated our last-minute emergency, and was still able to meet with us within minutes of our arrival at the office--no wait, no hassle, all assistance and answers. Their slogan is "The people you call first." I whole-heartedly agree.

First Option is the best! I was a first time home buyer and very clueless of the process but Jarad…read moremade it go seamlessly and answered any and all questions I had along the way. Even after my loan was processed and had been living in my home for a few months Jarad still helped me with questions I had following. I highly recommend Jarad, Brandon, Lisa and everyone else at First Option.

Great People to work with. I would recommend to anyone in the area!!!…read moreResponsive and professional are my top two conditions to work with any lender.

Working with Durrell has been an outstanding experience. His knowledge and professionalism truly…read morestands out helping make the mortgage process seamless. Always available to provide guidance and support. I highly recommend Durrell if looking for a mortgage!

No stars! I reached in on Monday, June 27, 2022 directly to Mike Partin. He took my mortgage app on…read morethe phone, said he'd follow tomorrow, June 28th. On Thursday, June 30th I left a voicemail asking for a return call. Friday, July 1st I sent a text as asking for a follow up. Tuesday, July 5th, I called the branch asked to speak to a manager and was transferred to Tawny (last named sounded the same as Mike's, but not certain) and had to leave a voicemail asking for a return call. It's now, July 6th and I've not heard anything. I called another mortgage company, he took my info and called me back in 10 minutes to let me know I was approved. I've got excellent credit, job and income, I'm not difficult to approve. The lack of communication from this company is unbelievable! I'd recommend going ANYWHERE else but Parker Mortgage. It's now July 20th and other than a call from someone asking about my employment NO ONE has reached out. They ran my credit, it shows on my report, but ZERO communication. I found a home to buy, my offer was accepted and my financing is squared away... no thanks to Parker Mortgage. Stay far, far away!!

Phil was our 4th and final stop to get our loan completed! Being self employed and a farmer, the…read moretax returns don't always show what the underwriters like to see. Phil worked and worked until we found the right program. Then a week before we thought we were going to closing the government changed their rules on mortgages, because of Covid-19. Phil successfully guided us through the last hurdle and believe it or not closing on Thursday! He put so much time/effort into making this work. Absolutely truly amazing! He also has an awesome staff to assist.

This bank is incredible! The absolute best customer service of any bank I have ever seen. They are…read morealways friendly and I feel like they actually care about me as a customer!

After finding a home in the middle of winter to purchase, Jeff Cohen helped us finance a mortgage…read moreso we didn't miss out on this opportunity. We were not prepared to sell our current home yet, so Jeff was tasked with finding us financing based solely on our limited income and credit history. He was professional, detailed and explained the process in a way that made it easy to understand. His communication skills are excellent and timely, making us feel at ease. He is completely trustworthy and transparent which is so refreshing in today's world. In addition, Jeff made sure he included all involved parties in his communications so we were all on the same page. I loved working with Jeff and recommend him to anyone and everyone! In fact, when we sell our current home, we will be using him again to refinance. Jeff knows his stuff and is an amazing broker. Thank you so much!! Melanie and Terry Brady

I just bought a house with the help of CrownMark Mortgage Inc…read more Jeff Cohen is AMAZING! He was with me through the whole process, and never lost one single document. His response was immediate, his instructions and answers to all my questions were extremely clear all the time. Jeff is super organized and follows the schedule in a way that I have never seen before, just beautifully on time every time! He worked my file personally from start to closing! His professionalism and personality are just delightful! I am extremely grateful for having the luck and pleasure of having him leading me. I really encourage buyers to contact CrownMark Mortgage Inc and ask for Jeff Cohen!!!

Amazing group of professionals, you won't find a more dedicated team to process your home loanread more

Phenomenal company -- They were easy to work with to get us pre-approved quickly and made the…read moreprocess seamless for us. We were able to close 2 weeks earlier than anticipated.

Downtown gentleman at desk was unfriendly kept speaking too softly and mumbling. Was 'overly…read morecautious about a wire request and yet never asked for my ID . This employee would be on my do not hire list.

First I have to say we have been customers of this bank since it was TCU, and for many years. I…read morehave generally been happy with their telephone customer service, especially since we moved 60 miles from their nearest branch. Today my husband mentioned he had not yet seen our mortgage debit to Forum CU for May. He watches the accounts daily, I pay the bills. This payment is set up with Everwise as a recurring monthly payment, to be initiated on the 6th of each month. When I checked online, I found that our payment order had gone correctly in April, but on May 14 was showing to be paid on May 15 with zeros in the amount field. Which obviously would not have triggered a payment even on the 15th. When I called and asked for activity detail against the payment order, I was told by the Everwise employee that she could not see activity other than posting for such payments, as they are made by an outside agency. When I asked how it could have been changed without me doing it, she again said they have no control over that function. So was I hacked? Was I hacked through the Everwise online app, which we use daily? I was not offered the name of the third party or a way to contact them. After many years of excellent service with this bank, I am really unhappy. I am now questioning the security of the Everwise online app, and am setting up a direct debit from my mortgage bank so this doesn't happen again. Unbelievable.

I have worked with Amy for years and the level of service is always exemplary. Whether working…read morewith challenging loan scenarios or simple, every customer gets the same attention to detail and professionalism. Amy has always put a smile on my customers faces while serving their mortgage needs by setting the right expectations up front and then delivering!

From the owner: Ruoff Mortgage is a family owned, Indiana based mortgage company which started in 1984…read more Amy Robbins has been in the mortgage industry since 1993 after graduating from Purdue University with a BS in Financial Planning.