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    8 years ago

    The employee break room may have two industrial-sized Keurigs, but there are no snacks? Talk about employee malnourishment.

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    First Option Mortgage

    First Option Mortgage

    (6 reviews)

    My husband called Monday to ask a few questions, and the senior loan officer who received the call…read moreinvited us to gather our information and meet with him Thursday, which was the first date we could. We met with Aaron S. Brown. His explanations were clear, and he gave us exactly the information we needed to proceed. He even prepared us with information we did not know to ask about, further clarifying the process. We have been working with another mortgage broker for months, jumping through hoops just to be met with further hoops. Within days of calling and minutes of meeting with a First Option representative, we accomplished more than we had after months' working with the other. Mr. Brown was very clear, knowledgeable, helpful, and polite. The day of our visit, there was a winter storm and we had car trouble which delayed us a few hours. Mr. Brown accommodated our last-minute emergency, and was still able to meet with us within minutes of our arrival at the office--no wait, no hassle, all assistance and answers. Their slogan is "The people you call first." I whole-heartedly agree.

    First Option is the best! I was a first time home buyer and very clueless of the process but Jarad…read moremade it go seamlessly and answered any and all questions I had along the way. Even after my loan was processed and had been living in my home for a few months Jarad still helped me with questions I had following. I highly recommend Jarad, Brandon, Lisa and everyone else at First Option.

    The Parker Mortgage Team

    The Parker Mortgage Team

    (11 reviews)

    No stars! I reached in on Monday, June 27, 2022 directly to Mike Partin. He took my mortgage app on…read morethe phone, said he'd follow tomorrow, June 28th. On Thursday, June 30th I left a voicemail asking for a return call. Friday, July 1st I sent a text as asking for a follow up. Tuesday, July 5th, I called the branch asked to speak to a manager and was transferred to Tawny (last named sounded the same as Mike's, but not certain) and had to leave a voicemail asking for a return call. It's now, July 6th and I've not heard anything. I called another mortgage company, he took my info and called me back in 10 minutes to let me know I was approved. I've got excellent credit, job and income, I'm not difficult to approve. The lack of communication from this company is unbelievable! I'd recommend going ANYWHERE else but Parker Mortgage. It's now July 20th and other than a call from someone asking about my employment NO ONE has reached out. They ran my credit, it shows on my report, but ZERO communication. I found a home to buy, my offer was accepted and my financing is squared away... no thanks to Parker Mortgage. Stay far, far away!!

    Phil was our 4th and final stop to get our loan completed! Being self employed and a farmer, the…read moretax returns don't always show what the underwriters like to see. Phil worked and worked until we found the right program. Then a week before we thought we were going to closing the government changed their rules on mortgages, because of Covid-19. Phil successfully guided us through the last hurdle and believe it or not closing on Thursday! He put so much time/effort into making this work. Absolutely truly amazing! He also has an awesome staff to assist.

    CrownMark Mortgage, Inc.

    CrownMark Mortgage, Inc.

    (5 reviews)

    After finding a home in the middle of winter to purchase, Jeff Cohen helped us finance a mortgage…read moreso we didn't miss out on this opportunity. We were not prepared to sell our current home yet, so Jeff was tasked with finding us financing based solely on our limited income and credit history. He was professional, detailed and explained the process in a way that made it easy to understand. His communication skills are excellent and timely, making us feel at ease. He is completely trustworthy and transparent which is so refreshing in today's world. In addition, Jeff made sure he included all involved parties in his communications so we were all on the same page. I loved working with Jeff and recommend him to anyone and everyone! In fact, when we sell our current home, we will be using him again to refinance. Jeff knows his stuff and is an amazing broker. Thank you so much!! Melanie and Terry Brady

    I just bought a house with the help of CrownMark Mortgage Inc…read more Jeff Cohen is AMAZING! He was with me through the whole process, and never lost one single document. His response was immediate, his instructions and answers to all my questions were extremely clear all the time. Jeff is super organized and follows the schedule in a way that I have never seen before, just beautifully on time every time! He worked my file personally from start to closing! His professionalism and personality are just delightful! I am extremely grateful for having the luck and pleasure of having him leading me. I really encourage buyers to contact CrownMark Mortgage Inc and ask for Jeff Cohen!!!

    Everwise Credit Union - My Q50

    Everwise Credit Union

    (88 reviews)

    Mile Square

    Downtown gentleman at desk was unfriendly kept speaking too softly and mumbling. Was 'overly…read morecautious about a wire request and yet never asked for my ID . This employee would be on my do not hire list.

    First I have to say we have been customers of this bank since it was TCU, and for many years. I…read morehave generally been happy with their telephone customer service, especially since we moved 60 miles from their nearest branch. Today my husband mentioned he had not yet seen our mortgage debit to Forum CU for May. He watches the accounts daily, I pay the bills. This payment is set up with Everwise as a recurring monthly payment, to be initiated on the 6th of each month. When I checked online, I found that our payment order had gone correctly in April, but on May 14 was showing to be paid on May 15 with zeros in the amount field. Which obviously would not have triggered a payment even on the 15th. When I called and asked for activity detail against the payment order, I was told by the Everwise employee that she could not see activity other than posting for such payments, as they are made by an outside agency. When I asked how it could have been changed without me doing it, she again said they have no control over that function. So was I hacked? Was I hacked through the Everwise online app, which we use daily? I was not offered the name of the third party or a way to contact them. After many years of excellent service with this bank, I am really unhappy. I am now questioning the security of the Everwise online app, and am setting up a direct debit from my mortgage bank so this doesn't happen again. Unbelievable.

    PNC Bank - banks - Updated May 2026

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