Brett Newton from 1st Midwest Mortgage is awesome. I was pre-approved and ready to rock. Once we…read morefound a property, we took care of the minor details and we easily closed within 30 days. He sent over the final documents 5 days before the close and we wired the money to title company and the closing was non-eventful just the way we like it. Brett thank you for all the help!!

Bill was amazing to work with. He did a great job of keeping me informed of what was happening…read morewith my mortgage process and coordinating with my Realtor to get inspections and followup handled. I would highly recommend working with him! RoseC

Fees were insane, service sucked. I did all their work for them while they just pushed papers…read more Unbelievable. I haven't had a mortgage in years, so this is what it is devolved to? I'm hoping it's just this company. I finally walked into an office to turn in my tax returns (BTW after the house closed they notified me they still needed my taxes) and the lady acted like she didn't know how to copy shit and really didn't want to do it. What a bunch of lazy people.

Jonathon McKinnies at Hallmark made sure my experience was great. His team and staff were there to…read moreanswer questions. I had many questions and then conversations with the team but was guided through a daunting experience. I'll never forget the service I got when I needed my first home loan. I found it to be an industry leading experience.

Very professional company, but I can only give a three star review as Patrick G. ran figured my…read moreincome and came up with a 45% debt ratio, the lender they gave the loan to, Deephaven ended up with a 53% debt ratio, so I had to go from a Conventional to a DSCR with a crappy rate. Like I said he tried hard to get it approved conventional, but did not come through with it.

If you would have asked me to review Ruoff while they still owned my mortgage I would have given…read morerave reviews. But asking me now is a different scenario. I know that it is standard practice to sell mortgages, that being said I put my trust in Ruoff to vet the company they would sell my mortgage to. Clearly they didn't do that, or they don't care. My mortgage was sold to Roundpoint Mortgage servicer, not accredited with the BBB, has multiple open court cases (where they are defendants) in my state alone and any quick google search will show they have a problem with paying peoples taxes/insurance out of escrow. So I ask you to do your homework before buying into their "98.8% Customer Service rating", because surely they were rated prior to carelessly selling people's mortgages. Thanks Ruoff

I had a very good experience here and brooke Forrest was so so helpful! I would highly recommend…read moreto anyone

Essentially, Ultra checking is excellent but since 2021 they require 20 wipes a month to get the 5%…read moreinterest. I want to start by saying that I have been with United for 7 years and overall they have been reliable and fantastic to work with. I have not had a problem of note with my accounts. I have an Ultra Checking, eCash, URewards card, and had an auto loan also. I don't know why so many complain about the loan, maybe these people just didn't pay time; I had a clean experience. The main attraction is the unbeatable interest rate on your checking balance. Why -1 stars? This used to be for 10 swipes of your card per month; this was a mild nuisance to double check progress at the end of the month but easily worth the ~$30/month. Then it became 20 swipes and the operation became completely impossible. Some months I don't even swipe all of my credit cards combined 20 times. Insane!! So I stopped getting the interest and there is nothing I can do. This barrier is really unjustifiable when I can stick this cash on an easy access online money market account like vanguard. Why not fewer stars? Maybe they will see this and change. I hope so, because at its heart, this is a great local credit union.