I am giving Jyotsana Puri a 5 star performance rating.She is very knowledgeable ,professional and…read moredoes all that needs to be done to help me with my banking and settling my husband's estate.Jyotsana is personable.Tower Federal Credit Union is fortunate to have her on the T F C U team.

Do business with them at your own risk. They are liars…read more We applied for a car loan and we were "approved" pending some paperwork. Any information they requested, we provided within 2 hours. After sometime, tower federal credit union closed our application stating they did not received the paperwork requested. This information is incorrect, as we have emails, with time stamps, that shows we provided all information requested. We were told to go to the Columbia MD branch, located at 9021Snowden Square Dr, Columbia, MD 21046. We arrive there and were told we never sent in the information they requested. I showed them the email with the uploads of all the things tower requested that we provided. Tower then proceeded to say we never provided the VIN of the vehicle. Which is not true, because I spoke to the customer service rep several days prior and provided that information. The only thing was, this was never uploaded as tower NEVER requested the VIN to be uploaded. They asked for it over the phone, which was provided. Their customer service rep apparently never updated the information. They then proceeded to close the account saying that you will now have to reapply at a higher rate. Obviously this is bad customer service and we love them know of this. As we were leaving one young male employee said just between you and I we have closed many accounts just so people will have to apply for the higher rate. "We have too many people applying at the lower rates. We don't make as much money this way." There is your Tower Federal Credit Union

I visited this location today for the first time via drive thru. I do not use this bank for my…read morepersonal banking but assist with raising money for a local organization which requires me to make deposits. I pulled up and was immediately greeted by an employee. Although I submitted a significant amount of checks and cash, she was very quick and provided my receipt in no time. I am happy this location is so close to my office for when I need to make future deposits.

I had an account with this banks for years. I was always able to put my paychecks in on the day I…read moreget them, even though they're post-dated. The second I close my account, they won't let me cash my checks. So, I opened my PNC app, deposited my supposed illegal check, and amazingly, it's available. The male branch manager is rude and lied, saying no bank will cash a post dated check. Even google says he's wrong.

My husband and I have banked with The Bank of Glen Burnie at least 40 years. We started with the…read morebranch in Odenton and have been with the Crownsville Branch 27 years and I have to say I love banking with a local bank rather than a corporate bank. The customer service at the Crownsville branch is exceptional! I do miss the old staff. They were so personable, they knew who we were and knew our kids, that also had accounts. I have had great, timely, friendly, professional service no matter what I have been to the bank for or even when calling. I have friends and family that don't understand why we don't go to a larger bank corporation like bank of america or truste but I will never give up my own local bank because of the personable friendly staff. Rhonda Aisquith

Used The Bank of Gl3n Burnie for decades than during the pandemic they canceled all of their online…read morebanking options to pay so I slowly went to another bank but kept a little in an account there. We'll I wanted to reactivate the account and did so easily. But a WEEK LATER their IT called from a number that was showing as potential spam and I told them I didn't feel comfortable giving them my security information. They froze the account and I had to go through hoops just to get it back. When I asked how long it took to go dormant they told me it was 3 years so I wanted to wait for next tax season since I missed this one due to the freeze. Well now they put it dormant after I had called in and everything so I closed the account. Absolutely inept all around. Why would you wait a week to verify the online account? Why was I allowed access for an entire week online before verifying it? Why would they tell me 3 years dormant when it was 2? Why is reactivating and verifying my account with personal information no considered activity or acknowledgement like it says in the letter they sent? They really didn't want my business after these decades so someone else will get it

I called and asked for an appointment to set up a savings account. The amount my spouse and I…read moreintended to deposit was much in excess of $100K as I told the scheduler. We agreed on 1:00 the next day. We arrived at 12:55. At 1:10, a lady came out and asked if we had an appointment, then said that someone would be right with us. That was the last acknowledgment that we received. We left at 1:25.

The service was great. I was greeted right away, the team member who assisted me was prompt and…read morefriendly, and the ambiance was pleasant. The parking is a bit confusing from Baltimore National Pike, a busy road. I had an issue with a check that the teller resolved after consulting with a manager.