I don't like that customers don't have the options at the ATM machines to select the type of…read moreaccount ( checking or savings) they want ro access.

These days, most of my transactions are online, but in the last few days, I had come into the bank…read morebecause of the type of transactions I was making. The Tellers here are polite and willing to help. No complaints from me.

This was probably the best customer service I've ever received at a Wells Fargo. They were fast,…read moreinformative, and helpful. I was actually impressed that the branch coordinator stepped in to help me instead of letting me wait for the teller to finish with the customer he was with. The branch was clean, organized, and welcoming. I don't go to the bank much anymore, but this Wells Fargo is top notch in every way.

Really slow service around 3:30 PM on a Friday…read more Why don't their ATMs offer small bills? I had to wait in line of 5 people to do a withdrawal and only one slow teller was assisting both the in-branch customers and the drive-thru line. After 10 minutes, a manager, Jorge, called two employees from the back who were chit chatting to alleviate the lines. They did, and then the line started moving. I would pick a different time to come back.

This review kinda hurts me to give because I have been with TD Bank for nearly a decade, have a…read moreblind loyalty to them because when I open an account with them, they were the only ones that welcomed me with open arms when every bank wouldn't get anywhere near me. Let's just say at that point of my life if someone ran my credit, they ran the risk of getting their computer repossessed. Since then a lot has changed for better, and banks lenders and creditors now beg me to use their lines of credit, and to be honest the change all started with opening this account with TD. Now this two star has nothing to do with the only branch...5 STARS alll day for the staff there, friendly, knowledgeable, and I always end up staying for an extra 10-15 minutes just chopping it up with them before I leave. So I wanted to make that very clear before I go onto my current experience which really surprises me. I understand that banks need to be precautious to protect themselves, us customers, and maintain a safe environment for transactions. So I am all about being thorough. With that being said I've always maintained a good standing with my accounts, which are two checking accounts, and a savings account, constantly moving money between all three of them, and mostly only depositing into one account and the living the money accordingly from there. So I deposited a mobile check for a decent amount that was given to me from a family member that is so graciously helping me with some major repairs to my work truck. Typically my funds are available the very next day, but for some reason they put a 6 business day hold. I get it, it's happened before, for whatever reason the algorithm either doesn't like something so it kicks it to a human. Now the process is this, per TD bank, you call customer service, they send you to the fraud department and then they due their diligence...I totally understand this, have gone through this process for whatever reason, maybe the check had some werid crease, it's a personal check from the bank of USSR ( joking, and if you don't get the joke you're probably a Gen z'er). In my case I think I thought it was one of two things, there's a new box to check if you do a mobile deposit that it totally missed and don't check off or it could've been because the person who wrote the check started to write the date like the whole rest of the world does by putting the day first then the month, then just put a "1" over the "3" which was for the 30th of October. Either way we can resolve this, the check was from HSBC written by a Doctor, who is highly ranked in the military (retired) and makes top tier money. Now to my experience... I call customer service, as always they are willing to help, I love that from TD especially if you call from the app. They transfer me to fraud, and in less than 45 seconds they ask me "tell me about this check" I'm honest and say it's for my truck I had my transmission rebuilt and it was given to me to help me get back to work (I'm in the trades my truck is my office and when calculated every day my truck is in operable it costs me $550). And then after about 5 seconds of silence she said "ok you'll get a secure message in your app within two hours and if the funds aren't released by end of business then they will be held for the full 8 days". At this point I know it's not getting released. This has happened to me before a couple times and every other time they say " Mr Leite your funds are released" so when I didn't hear that I was nervous. To make a long story short, for something that with a little diligence from the representative ( oh this was 7:15 in the morning and she sounded like she just woke up) and my complete willingness to verify to the fullest extent and at their disposal, I was not given that opportunity and now my funds are holding, I can't get my truck, and the shop is charging me a storage fee now of $100. I tried to escalate, and all they did was credit some stuff to my account. The supervisor really seemed like they wanted to help but here we still are There a lot of fraud these days and I'm all about protecting yourself and others, and everyone's explanation is "oh this randomly happens and can happen with any check" I'm like cool!!!! But put a freaking human on there who cares about doing their job right and making sure that us non-crooks don't have to suffer for all the fraudsters. For this TD I give you a 2 star...I'm taking my check to their proper institutions from now on to cash them, and I'll even pay the ridiculous fees at the liquor store. Thanks for letting me rant

Friendly and efficient service from the customer service representative who helped me right away…read moretoday, clean and modern design of a bank, convenient location in the heart of Olney, and plenty of parking outside. On Sundays they're open 11am until 3pm, which is extremely helpful when running weekend errands. I would definitely return. This is the bank to bank with.

The service was great. I was greeted right away, the team member who assisted me was prompt and…read morefriendly, and the ambiance was pleasant. The parking is a bit confusing from Baltimore National Pike, a busy road. I had an issue with a check that the teller resolved after consulting with a manager.

I called and asked for an appointment to set up a savings account. The amount my spouse and I…read moreintended to deposit was much in excess of $100K as I told the scheduler. We agreed on 1:00 the next day. We arrived at 12:55. At 1:10, a lady came out and asked if we had an appointment, then said that someone would be right with us. That was the last acknowledgment that we received. We left at 1:25.

I spent $3.50 to use their ATM outside and then when I walked in and asked to change the cash into…read morebigger bills I was told they don't do that. And she told me she would get fired for doing that. That's insane. They are a financial institution reportable to the Federal Reserve. ( The Fed ). For months I was considering opening an account here. Won't happen now.

You'll walk in, present your state issued ID, account number and a deposit and they'll ask you to…read moreremove your hat when your face is clearly visible. I need two hands to count how many times I've been called on a Friday (just before closing, imagine that) to be informed that my checking card has been cancelled and I'll need to get a new one. Never mind the two times I NEVER received a call or voicemail and found myself out of state with no access to funds due to them "shutting it down" at COB on you guessed it- Friiidayy! This bank is a joke.

Leave the big banks and come get your life at PGCFCU! This place is awesome!…read more No fees, no nonsense, no issue. I'm not sure about anyone else, but I like to check my account(s) daily to ensure that debits have posted and cleared to my account without any problems. There are NO problems with this credit union. They process and post transactions super quick and I love it! Doesn't matter who the merchant is - it will land in your account in 24 hours! Bank of America, Cash app, a restaurant...it will clear and/or show up so quick that it isn't even funny! I literally just got $ from a friend on the Cash app and the Cash app said it would arrive in my account within three days. Well....PGCFCU had the $ live and in living color the NEXT DAY! They also have competitive ratings on their savings and investment products, so if you're looking for a new place to hold some of your money, come on over to PGCFCU...and tell em' Trina sent you!

PGCFCU just merged with the greenbelt fcu (where i've been a happy member for years). they…read moremisspelled my name, they changed the atm machine so we can only get $20 bills, where we used to be able to get $10s, i didn't get my last checking account statement altho i am set up to get a paper one. i went to the credit union to get a statement so i could balance my checking account, and i was told that no one got last month's checking account statement, that i may get both august's and september's together. and, OH, where my statement used to be free at the GFCU before the merger, now they're charging $3, but they didn't tell us that before the merger. i'm looking elsewhere. the tellers are very nice, but PGCFCU is giving us less and charging us for it.

Some will only write a review when they are upset or not satisfied, which may be just, but there…read moreare few reviews for outstanding service especially now when it is genuinely hard to find anything even close to good customer service. Now to put that into some context, many of these companies today do not invest in comprehensive employee training as was the standard years ago. With that said this review is for the consistent personal and outstanding customer service provided at the Woodforest Bank branch located at the Walmart in Severn MD. Been banking here since 2011 after the big economic crash and the customer service provided by both Madeline and Angel (they work extremely well as a team) is nothing short of Exemplary. These ladies are true professionals, courteous, approachable and amiable and if one would get to know them, they will make your-day; I leave out of their laughing every time, they just cannot help themselves... way too much fun. It is a wonderful environment and a great place to bank.

Great help at this bank they explained everything clearly and seems to be a totally new staff!…read moreFresh start for Woodforest and going in a positive direction after the previous crew! I am thoroughly impressed good job guys!