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    Imperium Mortgage

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    Services - Imperium Mortgage

    Mortgage services

    Mortgage refinancing

    Home purchase

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    5 years ago

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    Ivy Direct

    Ivy Direct

    (3 reviews)

    This is my 2nd time refinancing with them. Excellent Customer Service. You can shop their rate…read moreusing their website ivydirect.com and submit the application. Everything is easy and transparent. This time I worked Edwin and he was really helpful, always answering phone and very customer focused. I really appreciate Ivy Direct (and Edwin) for making my refinance process the easiest ever.

    Hi Luke, I saw your comment below. I really appreciated your reply. I lost my account ID, cannot…read morelogin as ABC M. I am the abc M (below), and I am the one who gave you one star comment below. The original reason I gave one star was that, I applied the loan from your company, and before located the rate, I called and asked Jade about the interest rate: "whether the interest rate will increase or decrease, since you are a professional agent?" She told me that:"the interest rate will sure increase quickly according to the market." I then locked my interest rate immidiately as 4.00% (2019, Jan or Feb? cannot remember clearly); after that, 1-2 days later, the interest rate kept decreasing. I was so angry at that time about the wrong information the agent provided me. At that time, I hate them so much. So I gave you one star at that time. Today, I saw Luke's comment. I thought that we must have some misunderstandings. I texted Luke, to my surprise, Luke called me immediately. We talked a very long time, and Luke was a very patient gentleman, he explained everything to me in details, which made me realize that I did misunderstand them. And I really appreciated Luke's attitude to clients and customers, and the way they were solving problems. I feel that Luke is really reliable. Generally speaking, the service was good and of high quality. I called you several times, and you replied quickly and efficiently. The loan application process moved smoothly. Miss Guo is not the agent to discuss with clients, but she is underwriter. She treated me as friend so freely shared her opinions with me. I should not give her bad comment. Now the misunderstandings were completely solved, and I really appreciated their working attitude. Today I completely changed my mind. Luke and Miss Guo are very professional, reliable. I give them 100% scores, five star. I withdraw my previous comment, and apologize to them for misunderstanding them. I strongly recommend Luke for business. If you have anything confused and would like to know, my email address is zeh.sun@gmail.com;

    NVR Mortgage - Our new home

    NVR Mortgage

    (9 reviews)

    As first time home buyers, the experience of signing contracts and working through massive amounts…read moreof paperwork and confusing numbers can be extremely overwhelming. For me it certainly was. I am a numbers gal and I always want to be able to see where each figure ties to. Elizabeth Warner, our Loan Officer with NVR, went above and beyond for us every single time and I would describe her as nothing short of amazing. She has sat on numerous hour-long calls with me while I ask the same questions in different phrasing until I am certain I understand something. She is patient, extremely personable, and does not make you feel like a nuisance at all, no matter the question! She was always easily accessible and if I couldn't get a hold of her right away she was always back in touch with me on the same business day. I never thought I would be in the place to say I trust a lender, but I truly and wholeheartedly trust this woman and her word, and I know she has done right by us throughout the entire process. If you are looking for a lending team that has your back and makes you feel comfortable and heard throughout your home buying ordeal, look no further than Elizabeth! Every conversation with her has been nothing but pleasant and I am eternally grateful that she was the one to oversee our first time purchasing a home.

    My overall experience was great with Michaellynn Bacon the loan processor at NVR. She was amazing…read moreand was the perfect example of someone who takes her job seriously and customer service. She was very professional , responsive and had wonderful follow-up. If I had a question and she did not know the answer she would research the issue until she found the answer. She is a great asset to team and definitely made the mortgage and home buying process much better. If it was not for Michaelynn my experience would have been much worse. She should really teach a seminar to employees on customer service. If you give out awards I would definitely recommend her for one in recognition of her excellent customer service.

    NVR Mortgage

    NVR Mortgage

    (18 reviews)

    I went to Westphalia Townhomes in Upper Marlboro, MD and was instructed to fill out the mortgage…read moreapplication. I declined because I didn't want another hard inquiry and I was already dealing with a lender who had programming available to assist with down payment and closing cost. The program I was specifically qualified for and interested in is called the Chinoa Program. I told my Ryan sales person this. SAMANTHA P. from NVR Mortgage, the approved lender of Ryan Homes, called me and told me that SHE DEALS WITH & HAS THE CHINOA PROGRAM. She went on to tell me how she could still use the Chinoa program and I could take advantage of the perks from using NVR. A few days later I called the Chinoa program with additional questions, only to learn that neither NVR, nor Samantha P. are approved lenders. This lady blatantly lied and got a hard hit on my credit report. When I sent an email, she responded "Currently NVR is not on their approved lender list however we have a product development team that coordinates with programs such as this to get us added to the list." I emailed several executives about the matter and they have been very responsive. I went to meet with the salesperson again and I was told by a branch manager that Samantha would be there for the meeting and would be apologizing. Samantha was there, didn't participate in the meeting and definitely didn't apologize. INTEGRITY IS THE ISSUE HERE. A lender that misleads, manipulated, doesn't own responsibility, yet all of her colleagues rant about her being GREAT. It just seems that from the beginning NVR has not HEARD me. Whether it was my need for down payment /closing assistance or how their employee offended me. Sad truth. NVR has not made my first time home buying experience GREAT !!!

    I don't often write reviews but considering the importance of this purchase I had to make a post…read more My entire experience was absolutely great with NVR! Shout out to Colleen San Gabriel, Jessica Bhatia and Mrs. Betty. Awesome professionalism and customer service. They were very accommodating and WELL ORGANIZED . They always returned our calls, answered ever question and most important did what they said they were going to do! We had a bad home buying experience prior to working with NVR. So we were very sensitive about customer service, timeliness and professionalism. Without a doubt NVR came through! I would highly recommend NVR without any hesitation or reservation!

    Imperium Mortgage - mortgagebrokers - Updated May 2026

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