Great service and probably should not say this but the females working there are all very nice and…read morevery actractive. Not into guys, although they are also very polite. Since I have trouble standing they let me keep my place in line while seated. Always treated with utmost of respect although far from wealthy. Being a veteran they give me a free safe deposit box.

Frustrating that such a central location doesn't allow people with chase cards to come in after…read morebranch hours to use the atm.

Went into open a checking and savings accounts today, which ideally should only take 15 minutes!…read moreHowever the process took 1 hr and 15 minutes. We called and set up an appointment with Brandon the banker who was very slow, did not seem confident in what he was sharing with us and took way too long. We wanted to discuss promotions, however Brandon appeared to be unsure what the branch was offering. I have never had such annoying experience with chase! Chase bankers are prompt, helpful and and meticulous. He was not which was concerning on many levels. Certainly won't be coming back here for help. When it comes to finances I really appreciate someone with confidence who can help me make the best decision rather than act as they are hiding information for me. I did not feel comfortable working with Brandon. The back accessibility is great, there is an ATM outside and one inside to avoid lines. Other teller staff has been helpful when needed and are nice.

If only I could make this up, but no, it's a true story!…read more I came to make a deposit at the ATM, which is in their "foyer." I don't feel safe here, generally, because the mirrors on the ATM are low and tiny. In other words, they're useless! At this machine, you have to search around to make sure no one is lurking behind you. Sketchy people are always outside on Wabash and banks have money! Now to my surprise, someone took a shit on this ATM! I'll say it again, a human-being DEFECATED on their Automated Teller Machine! The pig who did this took a crap on the machine before the branch was opened. I arrived in the afternoon, hours (many hours!) after this happened, and it was still a disgusting mess! The manager told me what happened, and said a company 'cleaned up' most of it. He told me this as he was brushing it with Clorox wet wipes. When he was "done" I peered at the machine, and I saw that it still had feces mushed between the keys and slots. DEPLORABLE! DEPLORABLE! DEPLORABLE! What!?!? This is a safety issue; a public hazard! Nobody should have been allowed to use this machine until it was professionally cleansed! Thoroughly sanitized! This machine was NOT sanitized. Merely removing the shit and rubbing the surface with Clorox towels is completely inappropriate! It's unacceptable! This machine should have been shut down; blocked to public access, period! I filed a formal complaint to the top brass. DEPLORABLE!!!

After years of dealing with the lunacy and impersonality of big banks, I opened an account here in…read morethe late 1990's and have never looked back. I know virtually all of the staff by name, and vice versa, and most of them have been there for many years. (Try that at a Chase branch!) The president who retired a few years ago used to sit out at the counter and greet the customers each morning. They don't charge for counting your coins, you can buy postage stamps, get a safety deposit box, etc. And the lobby is a way cool throwback to a different era. There are actually brass shotgun ports on the walls of the teller cage. (Very Dillinger-esque) It's pretty amazing, in this day and age, to be able to go into a bank without a check or ATM card and still be able to access your accounts because the staff knows you. They only have one bank-owned ATM and it's on the Clark St. sidewalk. But given the friendly service, it's actually nice to visit the bank and get competent, personal service from a teller. They added internet banking a few years ago, so now the convenience factor is even better, although I prefer walking down Clark street to the bank when I have the time. There is also now a parking lot behind the bank (on Foster) so they addressed one of their biggest challenges over the years - especially as the street parking has skyrocketed in cost. If you're looking for a great neighborhood bank check out North Side Federal.

This bank is around the corner from my house so I have a passbook savings account here. I like the…read morefact that it's close because whenever I have some extra money and I walk past this bank, I stop in to make a deposit and I saved up a lot of money that way in addition to my regular savings account at a bigger bank. I used to like the idea of patronizing small businesses in Andersonville for all sorts of products and services. But I learned that you shouldn't be fooled into thinking that small businesses are always great and that they will always treat you great. And you are also not going to get all of the services you would get at a larger bank. But the service at Northside Federal Savings is not very good. There is one male teller that is exceptionally rude, doesn't even say a word, just motion to you and slides your receipt under the window. The bankers are ok but they don't tell you all of the information they should. For example, when I added a beneficiary to my account, Northside ran a Chex Systems report. Later that day when I went to another bank to open an account the banker there told me "I see you just opened an account at Northside Federal Savings" which I didn't. Also, Northside Federal charges you an ATM fee to use another bank's machine. Come one. You only have one location and you charge for out of network ATM usage? I'll continue to have this "extra money" savings account here because the location is very convenient. But I won't keep my main savings account here with most of my money nor will I do checking here.

I was looking for a new bank to transfer my checking account to and I was drawn in by the sign…read moreadvertising free checking and a $150 bonus if you opened a new checking account. Well, not being one to pass on free cash I went inside. The young lady that assisted me was very friendly and informative. She told me very clearly what the 2 or 3 very simple requirements were to quailify for the free cash and free checking (they were so simple that almost everybody can easily comply with them) and when I said sure lets do it she set me up with my new checking account. Within about 10 minutes I had opened my new checking account and was on my way out the door. As far as the free cash to open a new checking account that showed up in my checking account well within the timeframe she told me it should arrive in. I've been inside a few times since then to make deposits and take care of other business and have always had pleasant experiences. I've never had an employee who was anything less than friendly and professional. One of the most surprising things to me is that even when the line inside is real long they manage to keep the line moving at a good pace while maintaining friendly service. If you're looking for a new bank I'd strongly recommend stopping in and chatting with these fine folks. They know how to treat their customers and I suspect that's one of the benefits of dealing with a small bank versus a huge national chain of banks. Don't worry though even though they are a small bank with I think only 3 locations here there are thousands of ATMs nationwide that you can use for free so you also get the added benefit that most people like about being associated with a major bank. Go ahead stop in and talk with these folks and I'm sure you'll walk out a little happier than when you walked in. Heck, even the security guard at the front door greets everybody so that should tell you this is one friendly place!

The customer Service and online banking is absolutely terrible. The site itself is antiquated and…read morevery limited in functionality and lacks 2 factor authentication. The customer service is virtually non-existent and is not available except for during business hours and even then the hold/callback times of 10 minutes plus are unacceptable for a financial institution. The integration of the online banking with Zelle is also very confusing and not well done compared to the way other banks have done it. Having been a customer and employee of other banks, it is clear that Liberty does not offer a competitive level of service. I will be taking my money elsewhere.

I've banked with them for 30 years since I moved here in October 1997. Prior names and…read moreinstitutional affiliations include: MidTown Bank, MidAmerica Bank, National City Bank, and possibly others ... They've always been professional and kind to me.

PNC Bankers are Untrustworthy and PNC Customer Service is Unethical -- I opened a savings account…read moreand was told that I would receive $400 bonus with a $5000 deposit. I was not verbally informed by the banker that a direct deposit was required to receive the bonus. I wrote a check for $5000 that the banker accepted. In December 2025, I went to the branch and informed the banker that I had not received the bonus. She said she would contact me and let me know the status, but she never contacted me. When I called PNC customer service in April 2026, they informed me that the direct deposit was required. Yes -- I then saw on the PNC material, which I still possessed but had not carefully read, because the orange and blue PNC flyer was basically unreadable, and I relied on the verbal explanation. PNC has refused to even compensate me any slight amount of interest - they used my $5000 to profit without compensating me at all, which I think is unreasonable.

I was at the bank on 3-4-25…read more I was refused a transaction and told to wait for a manager. The personal banker was unprofessional and lacked any type of interpersonal skills. I have filed a formal complaint with the corporate office. This branch needs to be put under new management immediately! Consumer beware !

The customer service here is fantastic! I always get greeted by staff. Everyone is so professional…read moreand helpful. Transactions are fast and easy!

Interesting to see that some banks would want more than one type of account opened in this…read morelocation. I went in to ask for prices for safe deposit box at this new location, I have no account with them currently, the bank manager told me all I need is a checking account opened for new customers to obtain a safe deposit account. I sat down with her and she asked me for my identification and then she goes on to tell me I need a credit check. As I begin to write her my info she then started to tell me I need to open more than a checking account, like a debit card. Honestly, I appreciate if they would just tell me upfront what is required which they did but now it is getting ridiculous when they start to add on services in the fly. Bank somewhere else if they pull this stunt on people. I will sure stay away from this bank.

I find the four lanes of drive-thru ATM's at this location very convenient for my lazy American…read moreass. I don't much care for big corporate banks, but who does? Chase seems to be as greedy and impersonal as all of the rest, but they do have ATM's all over Chicago and many other places I seem to end up. A very ambivalent 3 stars.

Worst customer service from those in charge! The current branch manager and bank teller manager…read moreare rude, mean and power trippy. They pick and choose the customers that they actually want to help. There is an underlying jealousy and toxic energy that clients can feel. This is counterproductive and unprofessional. Chase Bank needs new management! The corporate office is out of touch with the shady and shameful behavior at this branch and other branches.

I love this PNC location. It is super convenient for UIC students and anyone else on campus. The…read moretellers I most frequently see are really nice and are always in a good mood and are always willing to help with whatever banking needs and questions that I have. Also, I would suggest asking them about the PNC app Virtual Wallet to help with keeping track of your money. It's extremely helpful and I use it 3-4 times a week. Hours are Monday- Friday 9:00-5:00.

The service was great as always. The customer service rep was very knowledgeable and professional.read more

Worst consumer bank in the world. A simple transfer of a five-figure sum from one account to…read moreanother, both under my name, can just vanish into thin air with no record whatsoever. The five-figure amount is just wiped out from my accounts. Repeated frantic phone calls and emails over several days to them were met with completely unhelpful response. As a last resort, I visited a branch to resolve this but was brushed off because "they have no IT personnels in the branch," and was advised to call the same phone number that I have called many times. Lakeside Bank's banking license should be revoked.

From the owner: Commercial Real Estate, Business Banking, Personal Banking, Checking, Savings, Mortgage, Consumer…read moreLoans, Commercial Lending, and Treasury Management