B & H has been fine so far. Bill pay takes getting used to. Xfinity wouldn't help me at all getting…read morean address for payments. More BS excuses. I switched from TD after 17 years of being a customer. Someone was into my checking account paying their NYC parking tickets to the tune of $1100. I wanted help but nobody seemed to care at the Chantilly TD location. So, I took the money to B&H in Centreville. I have been a customer for ...maybe 2 months now. Everytrhing has been pretty smooth with these folks. Allan at the Centreville location was very helpful getting my accounts set up and answering questions.

Husband died leaving about $100 in account. They are taking money for themselves out every month…read morebecause they say the account is inactive. I offered death certificate & copy of will, but they refuse to give me the money because they say he didn't name me as beneficiary. He was 82. Why didn't they remind him when he opened the account? Widows are treated very poorly.

I MISS THE OLD WORLD BANKING--with courtesy and decorum:…read more Today Tuesday January the 17th, 2017, I entered the bank about 12:10 pm.--ten minutes after twelve noon--yet, there was nobody ahead of me and/or behind me-- i.e., no queue, no line--- no other customer but me--meaning the bank was NOT busy at all. I came in to pay our credit card bill. the bank teller processed my check and the CC payment. Afterwards, before the bank teller uttered a word, she sort of looked quite embarrassed, but she said it anyway. [Must have been prompt by some instruction via her computer at the bank] . The bank teller mentioned that I could have paid this by app. This unsolicited advice took place a few times before today----to which I replied that then the bank would stick itself like "a super glue" to the customer's electronic means of communication and send all kinds of info.--whatsoever and whenever the Bank of America feels like it! That's what had happened to my husband. Once we were out of town and when I expressed some concern about his sending the payment by post mail and the chance of not arriving on time. So he sent in the payment via his e-mail. It is indeed a double-standard practice :-when the bank overdid things by over-questioning most items we purchased on the internet for items overseas--Bank of America failed to recognize that I AM indeed a co-holder of the card as they always declined items I ordered from Hotter.com from England, even when the item was under 100 dollars. Yet they also "encourage" for us to go on line to do the payment. Why aren't they afraid of the identity theft, when they encourage a bank customer to go on line??? Guess what? that electronic payment by my husband happened a few years ago, yes, the Bank of America from then on,-- really pretended that they have the right to contact by e-mail at any time. If someone shows up at the door, say, an outdoor handyman asking for a job. Once the job was done, he would not show up as often as the bank of America would keep hounding the customers' e-mail addresses--and probably app., if we ever use any. We signed up with the Bank of America--out of necessity--we would like the points to be converted into Amtrak points. I have stated so very clearly to the Bank of America staff on the phone re. our credit card that once Amtrak stops being linked to Bank of America, we will also move on with the Amtrak decision to partner with some other financial institution..

My recent interaction with this Bank of America was deeply disappointing and unprofessional. The…read moremanager I dealt with, David Xue, was shockingly rude from the moment the conversation began. Rather than listening or attempting to understand the issue, they took on an antagonistic tone that immediately escalated the situation. What made the experience even worse was the complete lack of problem-solving. Instead of offering solutions, the manager dismissed my concerns outright, speaking over me and showing no interest in resolving anything. They raise serious questions about the overall culture of this bank. I walked away frustrated, unheard, and genuinely surprised at how poorly the situation was handled. I hope the company takes a hard look at the behavior being allowed in management positions at this branch, because this level of professionalism is unacceptable. I will never visit this branch again.

This is probably one of the worst branches in the area. Two tellers, and only 1 is competent…read more Several "managers" just standing around while the line gets longer and longer. If you value your time, don't come here. Luckily, there are Wells Fargo branches close by and within driving distance.

Solid location, very friendly and knowledgeable staff. Definitely had to get a dum dum lollipop…read moreafterwards

I continue to receive fantastic service from this branch. I've been banking with the company since…read moreI was a kid (when it was First Virginia Bank, which was acquired by BB&T). This Clifton branch has been my mom's branch for twenty years, and my latest dealings with them were to manage my mom's estate after she passed away last year. There is so much paperwork involved in closing an estate and a lot of documentation required. It's been such a relief to have such helpful, patient people there to help me.

Citibank--customer service - - - cordial- - - and THREE STARS;…read more CITI CARDS Customer Service Team- - -underhand and NO STAR ---------------------------------------------------------------------------------------------- After being hinted numerous time by the Bank of America to go "pay by app.", we resorted in early 2017 to have our credit cards at Citibank. It was fine in the sense that the Citibank tellers at the Centreville branch in Fairfax, Virginia were low-keyed and quite cordial. For this rather satisfactory service section, three stars were rated as such. On the other hand, the credit card customer service team [via e-mails & finally, a letter dated March 7th received as of today, March 15th, 2018] was a bit too wishy-washy as well as too underhanded for me. They sent unnecessary and border line silly e-mails almost every week eg., more ways to use cash rewards. And yet, when someone tried to use our card without our approval, Citi cards Customer Service Team FAILED to inform us that they have closed our original credit cards or inform that the cards were to be replaced by new cards!!! We had an incident and thus had to call them and so found out. So much for the rigmarole e-mails from them. Then, the underhand aspect from "Customer Service Team" :- Our cards were canceled as of February 6th, 2018; for someone tried to charge $309.00 via our credit card to Venmo--a digital wallet. The Citi cards customer service team made a mistake by over-refunding us by crediting our account twice on February the 6th.. Only when I looked at the billing statement--received on the 5th of March, did I realize that we were credited TWICE. The very next day March the 6th last week,--- I went in to pay my credit card bill and informed the teller. The fellow was unable to help me and asked me to go sit and wait for someone else at the bank to come to talk to me. I was certain that my informing them was adequate for them to take action and did the follow-up already. For the above reasons, I told that bank teller I had too many errands to complete to be waiting around the bank for more talking. [No, I did not tell him I had too many to get done*** --- before taking my husband the following days to a few medical centers for blood tests and MRI,and so forth. --- *** [I could not care less if rather some strangers believe my words or not. Close friends know I have been brought up to take own words as written contracts..] From February the 6th till March 6th, the Citi cards customer service team took no actions--- until I went to tell the bank myself on March the 6th. Then the customer service team decided to write to me on March the 7th--one day after I informed the bank. Coincidence???, I don't think so. Did they acknowledge that I was the one to point out this mistake of their twice crediting us? Of course NOT. That's why I said they wrote to me a rather underhand kind of letter --- "Our record show your account was credited twice...." Yes it took me one day to discover this mistake and went to inform the bank. BUT It took the Customer Service Team full THIRTY days--and ONE DAY after I informed the citibank. So much for services from the Customer Service Team. Perhaps, it is time for us to move on...

After canceling my card due to fraud, Citi issued me a new card number -- and somehow scammers got…read morethat number too, resulting in yet more unauthorized charges on a account that should have been protected. When I called to resolve it, I was transferred multiple times, disconnected, and spent over two hours on hold with no real solutions. To add insult to injury, when I requested older statements, their system was down but not one representative bothered to tell me that -- they just kept sending me in circles telling me to look online, wasting even more of my time. Citi failed me at every level: security, customer service, and basic transparency. They also have tons of hidden fees, and do not reward loyalty. Lots of other banks, pick another one

Bank was clean and fresh and well organized. Staff all wearing masks and staying at a distance. I…read morewitnessed the banking staff - very pleasant and extended every courtesy to the customers entering. Went to open a business account. Did not know I would need the 2 1/2 hours to complete this task. Nothing complicated or out of norm. Seems a bit extreme. A very long process for something they do sooo often and with the technology today. .thats a long time. Hoping PNC will be able to meet my business needs. Hope better than their competitors have been in the pass... Keep you posted ...

Worst bank ever. DO NOT GO HERE. Bank teller was a complete idiot. Didn't want to help anything and…read morejust laughed at me. WORST BANK EVER DO NOT GO HERE. Going to call corporate and make sure they hear this.

got to give 5/5 my own bank denied me for an auto refinance. apple was able to refinance me for a…read more20% lower rate,120.00 lower monthly payment with extra coverage for the same term, saved me 14,000 in interest. Millie was great, well spoken, knew what she was doing, and could answer all of my questions and explain everything. im considering moving all of my banking to this location.

This branch has the most disgusting atm machine i've ever had to use. Literally infested with bugs…read moremosquitoes cockroaches spiders to the point that I couldn't even use the machine. There was at least 30 of them on the screen alone. DO BETTER. Utterly ridiculous

Very friendly service! I'm glad there's a new branch in Centreville- I used to go to the one in…read moreAnnandale, VA. Free checking account is da bomb :) The only requirement was to make one transaction per year. Deposit a dollar or withdrawal a dollar. Easy and free!

I'd just like to give a shout out to the manager of this place. His name was either Matt, Mike, or…read moreMark- he sounded like a younger guy, too. Anyway, my soon to be husband was having problems with his card. This isn't the first time he's had problems. Since he just had dental work and couldn't talk, I called the bank for him. I was pretty irritated when I called up to this location. By the end of the call, the manager had calmed me down and I felt a better respect for this business. He was very profession and was reassuring. He told me to personally call and ask for him if I ever had any question or concerns. He was just all around very helpful and professional. I find that whenever I run into a problem (with any type of business), it truly is the customer service that can make or break the company. So, thank you to him, and if he ever reads this, I apologize for my frustration with you.