Citibank--customer service - - - cordial- - - and THREE STARS; CITI CARDS Customer Service Team- - -underhand and NO STAR ---------------------------------------------------------------------------------------------- After being hinted numerous time by the Bank of America to go "pay by app.", we resorted in early 2017 to have our credit cards at Citibank. It was fine in the sense that the Citibank tellers at the Centreville branch in Fairfax, Virginia were low-keyed and quite cordial. For this rather satisfactory service section, three stars were rated as such. On the other hand, the credit card customer service team [via e-mails & finally, a letter dated March 7th received as of today, March 15th, 2018] was a bit too wishy-washy as well as too underhanded for me. They sent unnecessary and border line silly e-mails almost every week eg., more ways to use cash rewards. And yet, when someone tried to use our card without our approval, Citi cards Customer Service Team FAILED to inform us that they have closed our original credit cards or inform that the cards were to be replaced by new cards!!! We had an incident and thus had to call them and so found out. So much for the rigmarole e-mails from them. Then, the underhand aspect from "Customer Service Team" :- Our cards were canceled as of February 6th, 2018; for someone tried to charge $309.00 via our credit card to Venmo--a digital wallet. The Citi cards customer service team made a mistake by over-refunding us by crediting our account twice on February the 6th.. Only when I looked at the billing statement--received on the 5th of March, did I realize that we were credited TWICE. The very next day March the 6th last week,--- I went in to pay my credit card bill and informed the teller. The fellow was unable to help me and asked me to go sit and wait for someone else at the bank to come to talk to me. I was certain that my informing them was adequate for them to take action and did the follow-up already. For the above reasons, I told that bank teller I had too many errands to complete to be waiting around the bank for more talking. [No, I did not tell him I had too many to get done*** --- before taking my husband the following days to a few medical centers for blood tests and MRI,and so forth. --- *** [I could not care less if rather some strangers believe my words or not. Close friends know I have been brought up to take own words as written contracts..] From February the 6th till March 6th, the Citi cards customer service team took no actions--- until I went to tell the bank myself on March the 6th. Then the customer service team decided to write to me on March the 7th--one day after I informed the bank. Coincidence???, I don't think so. Did they acknowledge that I was the one to point out this mistake of their twice crediting us? Of course NOT. That's why I said they wrote to me a rather underhand kind of letter --- "Our record show your account was credited twice...." Yes it took me one day to discover this mistake and went to inform the bank. BUT It took the Customer Service Team full THIRTY days--and ONE DAY after I informed the citibank. So much for services from the Customer Service Team. Perhaps, it is time for us to move on... read more

First advice, stay away from them by all means. They ignore your issues and sad when you have been with them for a long period. They refused to drop a $30.00 fee on an checking account that was switching to a new checking account because of a merging and a new Routing Account was not available. I tried to email the CEO with a citi.com and citigroup.com and both emails were returned undeliverable. Same result on CITI Chat site. They said they could not drop the charge. read more

This branch is far from being friendly. I closed my account a year ago for this very reason, though my wife still banks there. A year later, I stopped by once again to open a personal account, but I encountered an even greater level of unfriendliness than before. From the staff member who leaned back in a rocking chair while consulting with me, to the manager who stood over me from the floor during our discussion--I have never, in my entire life, experienced such rude behavior anywhere else. I am posting this in the hope that no one else will have to endure such an experience in the future. read more

MY wife is attempting to close out a VERY small IRA. Citibank continues to make the process impossible. Says the account needs to be reactivated to be able to do anything, which requires filling out a 146 page document. Note she's already filled out MANY other documents - more than once. To top it off they literally insulting her competence. Telling a woman that did IT support to get a child or grandchild to help her. There's more but I'm tired of thinking about it. We're not going to waste any more time with phone CSRs. We're going to go to a Citi bank branch to see if we have any hope of success. In the spirit of fairness, if we find a manager who actually does a decent job of fixing this I'm update this comment with any positive information I can. But in any case, for whatever years of life I have left I'm going to make sure that we don't have to deal with Citi. read more

Have used this back for several years and always received good service. They' don't have a lot of tellers so sometimes there is a small wait. read more

I visited this bank for getting some service. But They pretended not to see me long time . And All teller just sat there without doing something. So I asked them Do I have to get waiting number? They said " No" very rudely. I really couldn't understand . that situation. There was almost no customer. At that time, other bank was so crowded in centrevill like wells fargo. Then I realized the reason why that Chiti bank has no customer. Nobody want to be treated like "Ghost'. I HATE THIS CITI BANK BRANCH IN CENTREVILLE !!! read more

Despite my late arrival, 15 min before closing, I was Treated with The utmost courtesy. I was feeling under the weather in incorrectly push the buttons locking up my account. They were kind enough to wait around while I was on their courtesy phone with headquarters to get it straightened out and my card unlocked. Manager while waiting offered me an alternative solution that may turn out to be very beneficial read more

They closed my account and when my Social Security check accidentally hit their Bank and was told to deny it they proceeded to continue to hold it and told me it was going to take 30 to 60 days to get my money that is fraud this bank is nothing but bullshit I would never ever think it's been again they deposited the money in their account and now I have to wait 30 to 60 days to get my Social Security check which is governed by the federal government which is is higher up than them they have 7 days to give me my money or I was Slender this month their name all over Facebook Citibank is nothing but thieves read more

The worst customer service. They don't return calls assuming they answer the phone in the first place. Be told your business will be completed by the next day; 6 days later, no progress, no phone calls, no emails, nothing. Go somewhere else. read more

The worst bank ever!! I signed into their "bonus promotion" online and they never gave me the money for my promotion and closed my bank account. to make matters worse, they are refusing to send me all of the money that I deposited into my account. This bank is a SCAM! btw the online bank is in INDIA read more

Great customer service! I came in to make some transactions and Audrey was able to accommodate to my specific needs. This bank is right next to the Centreville Cleaners! Two ATMs here, one outside and one inside. I believe you can't withdraw cash out on Sundays. read more

OK, I will give you the summary first so I will not get TL;DR. And yes it is a long story. But first a quick summary. If you are like me a recent college graduate you may be looking for a bank. Here is a quick note on Citibank/CITI --- DON'T. I too graduated recently (in 2019). I opened an account with Citibank. Now they refuse to let me my money out. You heard correctly. I sent about 6 letters starting in March 2020 and I still do not have my money. They are holding $1,000 plus interest a hostage. Now the LONG story. Now the long and painful story. I opened my account with Citibank in 2019 after I talked to several banks and asked about low cost account without any hidden fees. Two people Jeff and Carmen in CITI told me on the phone that all I need is to have consistently certain balance ($1,000) and I am guaranteed to have a free account. I opened the account in 2019. At first it worked fine - they did not charge me any extra fees. I did not go to the branch even before COVID and actually did not do much with the account as I opened another account in a small bank. But I kept CITI bc I wanted a backup and it was (supposed to be) free. Suddenly, one year later I am getting a letter that my account is closed bc it was not active. I went to my account online and there is says, you account has been closed bc it was not used. I called and said, okay, give me my money and I will go elsewhere. This all on the phone. Greg told me that to take the money I have to come to the bank. I told him that I am not going to the bank bc of COVID. He said contact the the CITI Executive main offices at citieru@citi.com. I sent email to CITI Executive. I explained to them that they lied to me when I opened my account bc Jeff and Carmen told me that as long as I keep a balance over $1000 (which I was) I can keep the account for free. But when I went to my account there was a message that I need to deposit my paycheck to CITI and that would allow me to keep my account. I told them that I no longer want to keep my account at CITI and want my money sent to me. March 2020. Jeniffer responded: We are studying the issues will get back to you in 15 days. No response. March 28, 2020. I resent my letter. Jeniffer responded: Essentially same letter. We are studying the issues will get back to you in 15 days. No response in 15 days. April 2020. We are examining your complaint. You have one way to reactivate your account. We sent you email in your account. I look in the account and it says. Your account is disabled. To activate the account you need to make regular deposits. [That conflicts with what they told me when I was opening my account 2019.] May 2020. (I was too busy to deal with the assholes.) June 13, 2020. Sent them another letter. They said you must go to the branch. I sent this letter. "I do not know where you live, but here in Virginia we have COVID. I am willing to Zoom with anyone and show you my driver license and you have my picture. And do the withdraw on Zoom." Response a few weeks later. We have received your letter and we will get back to you in 15 days. Signed. Manager Emily (no last name). Notice she did not actually respond to my questions and request to conduct the business on line. August 1, 2020: I sent another letter. Their response: We have received your letter blah blah crap. 15 days. So now I decided to communicate with CITI here. Dear CITI. If there is anyone at your bank who can read, please read this twice and then contact me. Or you can just send me the check with $1,000 plus the interest. I will update this report as new information becomes available. For now. To summarize. The morons are holding my $1,000 hostage. If you are looking for a bank I suggest you AVOID CITI. read more

Generally no line at this branch, drive through ATM, ATM inside, friendly tellers, manager greeting at the door, also they are pretty quick at printing replacement debit cards. I think on Friday mornings they have donuts and waters out. read more

Worst customer service ever. Waited 1 hour and 30 minutes to be seen by a representative to open an account. There were 3 tellers who were just sitting there doing nothing while there were 5 customers waiting to be seen by the specialists. My worst banking experience! read more

Love this bank, been with Citi bank since 2007 and they have excellent customer service. I've experienced great customer service at every branch I've been to, and even with the 888 number. But this branch in particular, has outstanding customer service. Highly recommend Citi Bank to anyone looking for a good bank that won't rip you off and that actually cares to keep you as a customer and appreciates their customers loyalty. read more