This bank is by far one of the worse with respect to customer service. It all began when I first took out a line of credit for my home improvement project. Was told a certain rate would apply; however found out that it was in fact a variable rate. WAS NOT told to me up front, Guess my fault for not reading the fine print. So, today (a year later) was interested in taking a lump sum to complete the bathroom remodel. When I went to a branch (prior to the COVID crisis) the branch manager told me that the rates would be adjusted around 3/18. Called today and not only has the rates not adjusted, was told that the new rates would not be available until 4/1. I am not sure what the issue is with finding competent staff; but the way this bank jerks people around is totally unacceptable. I will NEVER recommend them. Wish I had never ventured down the road with this group of people. read more