Under new management. Great service, bankers are friendly and knowledgeable. No teller service,…read morehowever, so you can use their inside ATM to made cash and check deposits and withdraw 1k/day. Bankers can help with with temporary checks. etc..

Nice people ...but I've been 35+ years as a Customer with my Company and personal accounts putting…read morethru millions in past 30 years, never OD, never ever late with 750-825 credit score. I brought a check for $1000 from FL Lottery to cash. I had approx. $860 in my pers cking account (don't keep a big bal in cking account) but had few thousand in my company account. PNC refused to cash the check from FL Lottery to me without depositing it first and waiting 24-48 hrs to clear!!!! 35 years with PNC!! After 35 years... time to move to Chase, much more customer centric. I once cashed a check recent months requesting 10-$100 bills. Was told she didn't have enough $100's so she would have to make up diff in 20's and $10 bills... because she'd have to get it from the "vault" which would require her to go thru management. Ya gotta be kidding me. ‍

This bank works for me. It has many locations in Cleveland, Ohio where I live. and also in…read moreSarasota. The banks are professionally staffed, and make my travel easy.

The bank tellers were really nice and helpful. This is the PNC branch I will continue to go back…read moreto.

Always fast , professional …read more Me and my wife highly recommend. We had switched from Bank of America and could not be thankful enough .

Friendly and knowledgeable tellers. Outstanding service. I used PNC for my banking for over 40…read moreyears for all aspects of banking services.

Need a PNC bank close to 34209!! Could not deposit band…read morecheck over 10,000! So disappointed had to drive too far in traffic Deposited check with another bank!

Phenomenal customer service. Dedicated and incredibly helpful staff. Best banking anywhere.read more

Have been a user of PNC Bank both Corporate and personal for over 30-yrs. Moved to FL both my…read morecompany and personal about 9-yrs. In the past 4-5 yrs have noticed they employ fewer and fewer people. As a result more times calling a branch, and like today, the phone rang more than 15 x and NO ONE ANSWERED!!!! I went into the branch on a Tuesday morning to get cash ($2000) was told to come back the next day when they'll be getting some ... told they have the most cash on WEDNESDAY's!!! I've put more than a million dollars thru this bank in a year!! My suggestion.... Lose PNC and move to either Chase (MUCH better Svc) or a Credit Union.

Love PNC Bank but this one is closed on Saturday's. A lot of banks seem to be closed on Saturday's…read morearound here. Very strange.

The customer service at the main front desk was nothing short of AMAZING! The two nicest girls…read morehelped me and made my day better! Highly recommend this bank! 1/16

After trying to close out an account 3 or A4 times I just received another notice saying I owed $15…read morefor a service fee on an account that I've been trying to close out since January. Is a long story but I had to close out my accounts because of fraud I've had six or eight debit cards issued to me in the past year and 3 months. I don't feel like I should keep paying a $15 service charge for an account that was supposed to been closed out several times. I know for a fact I have paid $45 in service charges for this account that I'm not even using.

I was appalled after being a loyal customer for over 10 years and referring many of my family…read moremembers and friends also over the years! I was literally totally turned off by the employees snobby behavior right when I walked in the door and asked if I could open a new checking account! I pulled my mask down so that she could hear me and when there was literally not ONE PERSON in the whole bank, besides two tellers who both had in face shields behind a huge Plexi glass shields and one customer in an office doing business. She literally told me to keep my mask up!? I'd already been working with children for 5 hours behind a mask where I can hardly breathe but we can't be 6 feet apart. Here, there was WAY MORE THAN 6 feet distance with nobody around me. I was going to open another checking account but I will definitely be taking my new business somewhere else to do my banking because of these rude staff tellers who are very lucky to still be working in these hard times, where people are being told they can't work, can't hug, can't be near anyone, so this was my last start with an entitlement attitude such as this. NOT that it was any of their business and they are not allowed to ask but I have a disability with PTSD and panic attacks and they have no right to tell me to wear a mask, especially with all the precautions they have taken and when there is nobody else in the whole bank near me! I had it on to wear when I met with someone in their office but in a open area where they are behind thick plexiglass, this is literally too far!! You can mandate your employees to wear masks but by law you may not make your customers wear masks, since there is no longer even a county mandate!

I would give them zero stars if I could based on there handling of a banking problem they fully…read morecaused. I made an online purchase via Pay Pal as I had many times in the past to protect myself using my debit card as the method of payment. (Please note: I have been a customer of PNC exclusively for 10 years) PNC flagged this as a possible fraudulent transaction and shut all transactions on my account down with my debit card. This caused 2 regular bills that were debited each month one for almost 4 years to bounce. Had someone in there fraud department looked they would have seen this. I do not have a voice and am disabled so I went to the bank and confirmed the transactions were valid and supposedly everything was taken care of. Nope cell phone bill got bounced again. I again went to the bank to clear this up and met with the same banker and told it was good to go. Well that did not happen and they did not turn my debit card back on shutting down our family's cell phone service. (Note: our only method of phoning someone or perhaps calling 911 if there was an emergency.) Now the cell provider due to my card being declined twice will no longer accept my method of payment. So now I go pay cash for the bill with an additional $19.00 in late and other fees and a reactivation charge of $20.00 per line equaling $40.00. This amounts to an almost 56% increase of my cell phone bill and now I need to go to a new bank and open an account to set up a new debit card that my cell provider will take. So I go to Regions Bank and open an account. (More on this later) When I spoke to the PNC employee about the additional charges her response was they (the cell provider) need to work with you on the extra fees you have been with them for 4 years! Ding Ding Ding!!!! They did not cause the problem, PNC did and I have been YOUR customer for 10 years but when presented with that the PNC employee had no response. So figuring I'm out the money is gone but what comes a few days later but a survey of how PNC did during my visits with a banker at there branch. Obviously my response was not positive and I get a call from the Branch Manager wanting to discuss this so I head to the bank. She is not available as she is in Tampa for meetings that day but I met with Edward Gantz there relationship banker who explains to me he is on call to handle things when she is away. Great he looks at the account finds that over a week later the debit card STILL HAS NOT BEEN REACTIVATED but documents the issue and sends it off to corporate. This causes myself to get an email from corporate wanting to discuss this issue from a Jermaine D. a Case Manager in Retail Support. I email Jermaine back and explain I am disabled and due to cancer I do not have a voice so an appointment is set to go Meet Edward at the local branch and discuss through him the issue for reimbursement since this is a PNC caused issue. So here's how it ended I met with Edward we called Jermaine. Again I was asked for receipts. I explained to them I only had the one receipt that showed a $95.00 payment for a $76.00 bill they bounced and let them know I was not able to locate the $40.00 receipt for the reactivation of the cell service. Ed did offer to let me use his computer to set up an on line account with my provider and see if we could get a copy of the $40.00 payment. No thanks I have 30 years in IT services and I'm not setting up any account on any computer but mine and one that I know what security is in place on that computer. But it is understood lets just work with the bill you have with the $19.00 in extra charges paid due to your PNC mistake. What was the answer after 5 visits to the branch 30 minutes of driving there and home every time as well as the time I spent at the branch and emails back and forth. Sorry this receipt is not detailed enough for us I cant do anything with it. I'm guessing there just is not enough intelligence or common sense to look at a $95.00 bill and my account history that shows this bill has it has been paid in the amount of $76.00 every month for 4 years! I was guessing they might have a calculator that could do that math but even with out a calculator its under 20 so they could have used there fingers and toes to do the math. At that point I just had to walk out of the bank and leave it was beyond me why they had me do all this. Now after being a loyal customer for 10 years and using PNC exclusively I needed to sign up with a bank for a different debit card for reoccurring bills and found Regions Bank. I also found they had several extra benefits like the ability to access my retirement check 2 days early if need be and special programs that provide an extra 1% annually on my savings over and above the standard rate most banks offer. Obliviously my money wont be at this bank much longer. The moral of the story is, its your money make sure you know where it is and the competency of the organization you entrust to manage it.

ATMs never work - branch short staff on a daily basics - nightmare to bank w this bankread more

I will tell anyone who is thinking about banking with PNC to turn the other way and find somewhere…read moreelse. Keeping your money under your mattress would be better than banking here! I have had PNC for years and over and over they have given me wrong information and it has screwed me over. When you deposit money in your account and you see your account is good you have the money and you can spend it and withdraw it...but if a bill is being paid or if its your rent check...then all of the sudden it will bounce. They money is in your account now...but because of timing they will bounce your payment. I call customer service ask very specific questions, they put me on hold to check with a supervisor come back and tell me everything is good no issues my payment will go through...then later that day my rent check reversed. How is it that your customer service person and the "supervisor" both are seeing the same thing I am and yet thats not what happens. This bank is not looking out for their customers, they only look out for themselves. Clearly your people are not trained and your supervisors aren't trained, and when you ask to speak to corporate they say you can't, they have to put in a request and they will get back to you within 24 to 48 hours! What kind of customer service is that! This bank has too many loop holes and the rules change too much from each situation that even the employees cant figure it out! I don't blame the people on the phone I blame higher up for lack of training and the way they do things just doesn't make sense. What makes it even worst is they just say sorry, but you guys giving me wrong information has cost me a lot of money and you saying sorry doesn't help anything! Terrible bank, terrible customer service, do not put your trust and money here!

I would give PNC bank (not specifically this branch, although I had to deal with them as part of…read morethe problem) 0 stars if possible. They are absolutely horrible. They make mistakes and take months to fix them. In my case they had an error in the date of a trust account for my deceased mother. They insisted multiple times that I needed to furnish the "updated" document. When we insisted that no such document existed, they said "that's your problem not ours". 3+ months later, and 4 escalations, they agree it was an error on their part. From talking to a local lawyer, this is a systematic problem (intentional?) with this bank. STAY AWAY

Fantastic customer service from Chip Fisher! I had to close a business account for an LLC in…read moreanother state. I anticipated issues given multiple address changes, but Chip was great! His questions were direct and his process efficient. I was in and out with all business complete in less than 30 mins! Great experience and I'd recommend Chip highly!