Let me start by saying that this is not a branch specific review but a review of TD Bank and its…read morepolicies. 1st - My daughter needed a "bank check" and since I have been banking with TD for, I can't even remember how long, I brought her to the bank to get one. We were not able to get a bank check with both our names on it through my account because her account was with a different bank. The funds were coming out of my account, we just needed her name on the bank check as well as mine. Could not be done. They would not do it because we would both have to have a TD Bank account, even though it was my money behind the check. 2nd - On our way home to a telehealth appointment that my wife couldn't be late for, we decided we had just enough time to stop and make a quick cash deposit into our checking account. There was only one car in front of us at the drive-thru and they pulled out within a minute of us pulling behind them in line. A SIMPLE CASH DEPOSIT is no longer a thing, apparently! 12 minutes later we finally had our deposit receipt and could be on our way. It seems that in order to deposit cash into your own checking account on a deposit slip from your own book of checks you must first jump through a couple of hoops. Upon taking your deposit slip they must first text you on the phone number they have on file for the account. You must respond by clicking on the link provided and then proceed to enter the pin number for your debit card. Our delay I'm sure was because the teller was busy doing things in between these additional steps we were forced to do. This would all be quick enough but is this really necessary to deposit cash into your own account. It is claimed to be for security purposes but I cannot think of a reason someone would deposit money into my account that I would want to stop them. We managed to barely make it home in time for my wife's appointment but certainly didn't need the additional stress of sitting at the bank for 12 minutes to perform a task that should have taken no more than 3 minutes. I believe that I will be looking for a new bank, preferably one without extraneous rules put in place to make you feel like they actually care.

I paid my 92$ HOA with a Western Union money order. They deposited all money orders to tmhis bank…read more This bank rejected a good clean legitimate money order from walmart. They refuse to return the original money order so that it can resigned or replaced. HOA wants another whole 92$ and 20$ fee for something either they did or TD Bank did. Meanwhile they refuse to present the original money order so it can be replaced. I suspect someone cashed it and cant show it because they cashed it. I have put a tracer on it. I will see them in court soon for the theft of my money order. Dont put your money here. They steal and say it wasnt received and dont return rejected items.

on july 13/2026 at approximately 10 am , i visited fulton branch in Hackensack NJ and waited 30…read more minutes for asimple deposit . when i politley asked the teller name nancy if i should go and return later ,her dismissive unprofessional response was unacceptable . This reflects recuring issue in my ineractions with her and stands in sharp contrast to the excellent service consistently provided by Anthony and Nadia .if this level of service continues , i will have no choice but to close both my personal and busniss accounts and move to anther institution. No customer should have to deal with an atitute of a teller like nancy that have poor comunication skiles and appers uncertain or unprepered to handle basic banking interactions

NOT GOOD!!! It's a…read morelow tier bank to begin with so I'm not surprised at the incompetent managers working here. This place is a joke and when there is a problem they will lie and hide facts. You won't see this at a top tier bank like CHASE Bank. They will do anything to get your business, but when something happens they cover their mistakes. Do yourself a favor and go elsewhere to a bank you can TRUST.

Nice and convenient location…read more I hardly ever go to banks anymore due to online banking but had to deposit cash. Two big and decently separated ATM's in the (very clean) lobby. Mission accomplished.

If there is anything I cannot stand, it is receiving an answer of "I don't know" when I ask a…read morequestion. Today, I finally ended the lingering relationship I had with TD Bank. I closed my checking and savings accounts sometime ago and opted for PNC where I always get answers to my questions and am remembered in the two branches I frequent. Today, I ended the affair with TD by closing out my safe deposit box. First, I waited close to 30 minutes to be seen by someone. Then it took another 45 minutes. There was a minor dispute over a second key and I was charged $25 for turning in only one key. When asked if I would be reimbursed if I turned in the second key they allegedly gave me when I opened the box, the girl waiting on me who was probably not old enough to drink, replied she didn't know and it would be up to management and I'd have to deal with it IF I ever returned the second key. Prior to closing my accounts, I waited upward of 10 days for payroll checks to clear into my account. Service was always snotty at best. That place blows. Way to go with killing the Commerce reputation and fond memories I have of quick service and friendly staff.

The true measure of a business's quality is not how it runs day to day, but what it does when…read morethere is an issue. There was such an issue today and TD failed miserably. Their on-line service malfunctioned. If you tried to call for service you either sat on hold for over twenty minutes or requested a call back that did not happen. I also went to the local branch to get a resolution but the desk jockey insinuated there was no on-line issues, but he could not reach their service center either due to an admitted twenty minute hold time. I am now in the process of finding a new bank.

Less than one star if I could!!! Try calling there for kicks. Can't get a person on to ask about…read moreanythig else than the canned mens they have. If you call the local branch, guess what they do? They direct you to the customer service tel# where you'll be on hld forever. When I had a mortgage with them they were just as terrible. The Fed should take a look at their servicing. Its absurb and ridiculous. Long wairs mis information, getting transferred all over - its really the worst!!!

If I could leave a minus rating I would. The teller Dana and branch manager Suzette G. are among…read morethe LEAST PROFESSIONAL humans anyone could have picked to face the public. I am a non account holding customer who walked in to cash a clients check. I have done so before at other locations with larger amounts seamlessly. From the 3 to 5 min with the teller staring down to the manager who it took me calling corporate to speak to not speaking to me with any dignity. ; all with the client who wrote the check on the phone. Still wouldn't cash check. It took me going to another location to get resolved. Trust and believe that if any of my customers write me a check drawn on BOA , it will not be accepted. KYLE.MFG