For small businesses, Wells Fargo has been the worst imaginable banking experience…read more We own several small businesses, including a low-risk medical services provider that has banked with Wells Fargo for five years. Despite paying merchant processing fees more than 165% higher than the alternative we ultimately found, Wells Fargo abruptly terminated our credit card processing in the middle of a business day, even rejecting payments that had already been authorized. We had to contact customers and reprocess their payments through a new processor. The reason? An internal Wells Fargo audit found they had failed to collect required documentation when our account was originally opened. We promptly submitted every document they requested--weeks before the deadline--and received verbal and written confirmation from our local branch that everything had been received and uploaded. Yet Merchant Services later claimed they never received the documents and refused to communicate with our relationship manager, customer service, or local branch staff to resolve the issue. Instead, they canceled our account on the deadline. When we escalated the matter, the executive team said they would investigate and respond...within a month! For a business suddenly unable to accept credit card payments, that response was unacceptable. The silver lining is that this experience led us to a new payment processor with substantially lower fees, better technology, and excellent customer service. We were accepting payments again the next business day. We are now moving all of our business and personal banking relationships away from Wells Fargo. Based on our experience, I cannot recommend Wells Fargo to any small business that depends on reliable payment processing and responsive customer support.

Very efficient & polite. Not much waiting in my car & they…read moreimmediately said hello. They thanked me for banking with me & wished me a good day. Less then a minute, after sending transaction in.

I opened an account at the Halethorpe branch of Chesapeake Bank of Maryland on Saturday. I was…read moregreeted with a scene I had not seen since my childhood. The bank staff knew their customers by name, they talked as friends, they could even bring in their pets, which were also known by name and given treats. The bank manager handled the setup of my account personally and I left feeling as though I was seen as a person, not an account. I am getting all the services I would get at one of the major national banks, including online bill payment and debit/credit card, and I have the satisfaction of dealing with a local community bank that did not accept TARP money. I would encourage anyone to move their money from their national bank accounts to this community based (and Community FOCUSED) bank.

From the owner: The Bank takes pride in its personnel and strives to provide the highest level of customer service,…read morea variety of products, convenient hours, ATM access and 24 hour a day account access with telephone and internet banking. At Chesapeake we realize the importance of providing outstanding service and products to meet your banking needs. Our knowledgeable and friendly staff is prepared to help you choose the financial services that are right for you.

Still crooks......Do not use them as a mortgage company......Unprofessional no communication what…read moreso ever

Worst customer service ever! They read scripts and don't fix problems. Vague statements that the…read morecomputer does it and they can't fix the compute. So done with this bank!

The team at the Whitemarsh Branch are awesome! They are so courteous and friendly it was a great…read moreexperience. Anna Ey

This bank is the best bank. It is way better then Bank of America by far the staff are friendly and…read moreso nice and very helpful. They really care about the people so much the other do not

Came to this branch at 10 am to make a withdrawal, 8 people in line and only one teller…read more I feel that for a location in the heart of downtown they should staff more people. Not the first time I see this happening here.

Worst Bank ever. Website is incomprehensible, customer service is non-existent, fees for…read moreeverything and all are hidden, currently on hold for the past 45 minutes and when I do get a person, he or she can't help me and they transfer me to another department so I have to wait another 30 minutes to speak to another worthless customer service rep. Surreal.

Absolutely the worst!!! Wait times for customer service are generally over an hour.....Worse, I…read moreredeemed a cd during maturity grace time, awaiting a check which never came. Turns out they ignored my request and just renewed..two weeks now and still not straightened out, while they retain my money.

I've had an account with them for nearly 3 years and withdrawn amounts from them w/o any problems…read more...

I've never visited the inside of this PNC branch before but the ATMs are very convenient. There are…read moretwo right on the corner for easy pedestrian access. It's rarely ever busy here so transactions are quick. I love that this location also has a small parking lot. You enter on Charles Street and exit on Chase Street. While I don't know how friendly the tellers are here or what their other services are like, I do appreciate the convenience and security of the ATMs.

I'm going through the Mortgage loan process now and our mortgage officer is terrible. He is slow to…read morerespond and does not answer our questions. We may not make our closing date due to his negligence. I am happy with the interest rate but their customer service is TERRIBLE. If I had known their response rate would be this bad I would have gone with another bank - and even paid a higher interested rate.

Location: 5/5 Customer Service: 5/5…read moreWait: 3/5 Technology: 5/5 Seeing Chase opening locations in the Baltimore area has been a welcoming change. This Chase branch was recently opened. Unlike local banks such as the credit unions and Bank of America, Chase continues to open its branches, including this one. No wonder Chase is the largest bank in the United States. Once one walks in, the branch clearly has a modern layout and one is immediately greeted. I was very impressed with the level of customer service. At the front of the branch, it has 3 very modern ATM machines that have touch screens. They dispense $1, $5, $20, and $100 bills, unlike most ATMs that only spit out $20s or maybe $10s. My only complaint is that it took me about 20 minutes to see the teller as there was only 1 teller available and the customer in front of me took a long, long time. They said they usually have two tellers working at a time but because of COVID, to keep everyone socially distant they keep it 1 customer at a time. Everyone wore masks and maintained their social distance. I look forward to returning.

As a Private Client, I was under the impression the service and assistance I would receive would be…read morea top-notch. I have opened multiple business checking and savings accounts, and personal accounts over the past several months... I've had nothing but trouble. Super disappointing and.very times consuming to resolve. Chase is a 1 out of 5...

Seems like capital one is scarce in the Baltimore area , I did find a location not that far from…read moreme. This location is tucked away in mondawmin mall shopping center with the planet fitness.

Five out of five! This is the fifth Capital One Bank I've been to, and *every single one* has…read moresuperb employees. This branch was no exception....we took my mother there three days ago, since it was the only Baltimore-area branch with a notary available on that day (a Saturday). The notary - Sami - was very friendly & helpful, the teller - Keith - was very friendly & sweet-natured, and the manager (whose name I don't remember) was also very friendly (I complimented her on her two wonderful employees). I continue to be incredibly impressed with Capital One Bank.

I love that there's a bank in the city that has guaranteed parking. The parking lot is shared with…read moreAtwater's, but there's always parking available in the lot. The store itself is always clean and modern-looking. Every time I walk in, someone greets me and asks what I need that day. I have a checking account with TD and it's easy to withdraw/deposit. There are lollipops for the little ones (or the young at heart) and I've seen other freebies besides the usual branded pen. Lastly... an added bonus, there's a ton of places in the shopping center to go spend the money you withdrew! ;)

This location 3603 Boston St. Baltimore is pretty convenient bank. I've been banking here many anos…read moreno problem. But this week July 15,2021 they have a female teller with a pink scarf head wrap she's caucasian at the main front desk she needs to be investigated. I went in to make a simple deposit. She took more than 10 mins as she doing my transaction looking at the computer kept writing little notes down on paper more than 4 times. Are you writing down my social security number and log in? Are you trying to steal from me? I felt very uncomfortable with her. No one has ever done that. Her nice demeanor doesn't cover up her bad intentions. Someone there at the bank should please take a look at the security camera check what she is doing.