Excellent customer service, and what is often overlooked is this is the only shop that takes…read morecustomer feedback and actually listens. Product under quality or over priced? They change their stock and also offer a price match guarantee. Not to mention they also carry a wide selection.

Sold me a used container of gummies and refused to exchange it for a new one…read more I returned the next day - showed that the plastic seal around the container was SCOTCH TAPED together. No seal on the inside and the the gummy on the very top had obviously been cut in half. I kindly asked for an exchange. The owner was not only rude to me, but to the employee working there. I felt bad for him - would not go back there.

I've been going here for about a month normally in the mornings around 10 I can't remember the…read moregentleman's name at the front desk. His customer is amazing always friendly and very informative about the products he even remember my dogs name, which is !!

There really should be a selection for 0 satrs but i had to choose a star…read more. Purchased a vape last Saturday 5/28 and it wouldn't charge. Went back today to exchange for a new one. Was told its probably your charger. The counter guy plugged into his charger and it stated charging, then he says it's charging. He then said oh no its going to blow up, ran outside with it. Came back in and said I will give you a new one for half price. Really, you sold a defective vape. Then he asked how many times used, oh wait let me get the piece of paper where I kept track of how many times I vaped. Walked out, such bad business! Won't get my business again.

I have been to a majority of the cigar shops in the surrounding area, mostly in Loudoun county. I…read moream 20, and very much enjoy my youthful swagger - however this tends to make cigar shop employees think I'm just like every other punk kid that walks in looking for a Davidoff. Truth is, I don't know much about cigars, but I do know what I like. I probably have something around 100 cigars under my belt.. Not bad. I also own 3 pipes which I very much enjoy. enough about my tobacco resumé.. John B. Hayes is the only shop I've spent time in, where I am treated as a true customer/patron. All of the staff there are very knowledgeable and always more than willing to make a good suggestion. I work down the street from the shop, so I go there, buy a good smoke and take a load off after a hard shift. A great feature about the shop is that it has high ceilings and nice hardwood floors - you can sit in one of the comfy leather chairs and not feel like you're in a burning building.

Best cigar and tobacco shop in Winchester. People are always welcoming and friendly. Aldo…read moreselection of tobacco and cigars is excellent.

I bought THC-8 for the first time here, and it was definitely a great experience. Izzy behind the…read morecounter walked me through everything and made sure that I understood what I was buying before I bought it. I've been turned off from tobacco stores like this in the past because I usually feel a lot of pressure to reach for my wallet, but there was none of that here. It's a nice and friendly place where you aren't being rushed to buy something you aren't confortable with. If you come, I definitely recommend some of the loose flower that they sell (I've never personally been a fan of vapes, and the loose flower feels cleaner to me). This is probably the only tobacco store I'll be going to from now own

Excellent customer service the owner is a great person to work with. They are very patient with you…read morewhen you are searching for something new and take the time to answer all your questions.

The Cloud is a comfortable shop with great prices and service…read more Aaron made us feel at home, listened, and was a big help. UCC's the spot, thanks again, and see you soon!

Great cigar shop! Great advice! Nice humidor with a good selection. Would recommend! Will visit…read moreagain!!!

Chris and Tony were amazing hosts! They welcomed my groomsmen with open arms! They extended the…read morehours to accommodate! Great cigar selection! The lounge was clean and comfortable! If you are in Winchester and looking for a great cigar lounge, you must checkout Long Ridge. Thanks Chris and Tony for the love! Reggie Clark

I love this store. The vibe is right and the people who work here are so knowledgeable and patient…read more I always have a great experience and they're always recommending new things. I trust them and usually go with the recs. The variety in this store is fantastic. I love how confident the people who work here are! Great place. Definitely worth checking out.

Game of Smokes is my go to store. They have an extensive selection, their prices are very…read morecompetitive and the employees are wonderful. It's a family operated business and it shows in the pride they take with every customer. They're always friendly and informative. I highly recommend Game of Smokes for all your Kratom needs as well. Their inventory and selection is second to none.

The tobacco and convenient store is amazing, they have everything you need and more at great…read moreprices!! The owner is very friendly and inviting! I will definitely be shopping here for all of my tobacco needs. Everyone should check this place out!