We called Touchstone after Cooks Heating and Air came out and charged us $150 to clear a clogged…read moredrain pipe and fixed absolutely nothing. When Jonathan from Touchstone showed up he immediately found the entire pipe full of gunk as well as a few other problems that the other guy didn't even bother to look at. He ended up fixing our problem as well as giving us a few other tips to keep our AC running longer and we paid LESS than we paid Cooks. Wish we had called Touchstone first, we will definitely be using them from now on.

We called around 11am on a Friday and around 2:30 or 3:00 pm a service technician showed up and…read morestarted the repairs it reached 90 degrees in the house and without taking a break the technician named Brian after several hours and lots of work. Finished at 9:30 pm He stayed at it and stayed calm showed no frustration, was extremely patient and polite. I know he had plans for Friday night but he didn't give up. He is a true technician like the old days. I am so grateful for Touchstone for sending Brian. He was very professional, and honest.

Very nice staff and very professional finally nice to be able to get a company out same day and get…read moreprofessional results

Not responsive enough and the offerings did not match my search. For example, I needed a plumber…read morewho could attach a propane tank to an existing line to my stove. This business popped up as providing that service but when we talked they said they didn't provide the service! Waste of my time

Quick to respond and very helpful! Brian came the same day and fixed our loose faucet handle in…read moreless than 15 min! Great service, professional, reliable and reasonably priced--highly recommend!

Also agree that the negative review should not reflect other documented experience with this…read morecompany. We had two units, modification of ducts, and return runs put in our older home By Air America (High Springs, FL). The team was efficient, professional, did a great job and completed the work in a timely manner. I believe in supporting local business and also believe that they have a vested interest to meet your expectations. In this case they surpassed my expectations.

8/16/2026, I called the office and spoke with Megan. She seemed to be very nice. I explained to…read moreher what my problems were with my A/C. She said she would get someone to come check it. My A/C was WORKING two days before I called Brandon but it was leaking water around the seal in the line inside my house so I had to cut the air off. Brandon came to my house within 1 hr. of me calling the office. You cannot beat that for good, fast service!! Brandon was very nice, easy to talk to and had a professional mannerism. He was very informative. The results of Brandon's diagnosis was the line outside was clogged with debris and my thermostat was bad. Plus he saw three other issues that he felt would not last much longer and advised me to let him order those three parts. So I did agree. And I even asked him about a service plan to have my A/C serviced twice a year by them. 8/17/2026, 7:30 a.m. Brandon returned with new thermostat. Temp in house was 87 degrees and set for 74 degrees when he left. 15 hrs. later the temp in my house was 84 degrees with ceiling fans on. At midnight temp was 80 degrees in my house with ceiling fans going. I had thermostat set for 74 degrees but it never did reach 74 degrees all day or up til 2:00 a.m. the next day *.18.2026. We are on the third day of my problems not solved. I am not too sure how long this new thermostat is going to work. There is no air coming out of 11 vents in my home, only 2 vents had slightly cool air, there is no cold air coming out of the only two vents that seem to be working. I don't know why the vents are not working as they have always worked with this same A/C. Brandon knew the air was not coming through those vents. My problem was not solved completely since my home did not reach 74 degrees 16 1/2 hours later and the air coming out was not cold air, just slightly cool air and 11 vents had no air. Brandon knew I only had air coming out two vents. I feel that he should have checked the vents to find out why the air was not coming in. I am not a happy camper! I need to pay for what I received which was a diagnosis, vacuumed line and seal it around inside line, I do not think I should pay for a thermostat that 17 hours later it still has not reached the 74 degrees I set it for. Something is wrong with that. I will gladly pay for what was done right. However, that thermostat needs to be replaced or the motor needs to be checked because it should keep running until the right temperature is reached or so I would think. I am not a A/C worker, so I do not know. When I tried to call them to tell them about the thermostat the phone rung and I was cut off. I heard the sound of it being picked up and then hung up. I guess they have caller ID. I tried to call the office later and it said all lines were busy call back later. I tried to call Brandon later and no answer. I am not sure what happened to 24/7. Brandon wanted me to do a review to help him even before he had the thermostat installed. I did write a good review but I could not get the review to go through. I tried three times. Now I am glad it did not go through. As I still have problems. I will be surprised if this one reaches its destination! I hope only this one is received as now I know the problem was not completely resolved. I feel that Brandon should have checked the other 11 vents to find out what was going on that no air was coming out of them. I do not like to give bad reviews. I like Brandon. He seemed like a very nice business person and professional. I am doubting that this is the company I need to go with. Brandon said I need three other parts for my A/C but now I am questioning that. I think I need to pay for the work that was actually done and the service fee for coming to my house and then I need to move on. If the thermostat does not reach the 74 degrees it was set on, then I will not feel that the thermostat is something I need to pay for if it is not doing what it is set to do. I had hoped I would love this company and I proved that by letting Brandon order the three parts he says I need before the ones I have go bad and by taking out a service plan to have my A/C checked twice a year with them, however, my plans are to move on so I do not need the parts nor the service plan since my intentions are to not stay with this company. At this point I will not recommend my family nor friends to go with this company,-but I do no want to let my bad experience influence your choices. You have to go with what your gut tells you to do. That is what I done, I was wrong! !!! I hate that. I really wanted to have a good experience with this company. In the reviews I saw good things were said about Brandon and his work and that is why I chose this company. If you go with this company I hope they never hang up on you. And I hope the work they do will be completed.

Nate installed an electrical subpanel for me that also required running line for a number of…read morecircuits. The service and expertise were top-notch and the price was excellent. I highly recommend him and plan on calling him first for any future jobs I have. He does great work!

I was looking for a handy man to mount a tv. I found Nate on FB and couldn't be happier. Not only…read moredid his price beat anyone else's by half, he also put me on the schedule within 48 hours. Prompt reliable and super nice guy! Definitely recommend and will use again!! Thanks Nate!!

Everyone in North Central Florida who has any type of plumbing needs, this is the ONLY business to…read morecall. Trenton is so mature for such a young man, and his business reflects it! From the very first call, to the completion of the job, Trenton will be 100% in communication, timeliness, fair price, and honesty in everything he does. There is nothing I could say bad about Dark River Plumbing, such a great experience dealing with an honest company finally!

Had Trenton of Dark River Plumbing out today to replace one toilet and repair another. He was…read moreprompt, fair and professional. Every thing was done in a workman like manner. I have found my plumber in the Gainsville Fl areaL

came out fast, got the system running fast and the price was very reasonable. great companyread more

Woke up to frozen pipes- no water. Call placed at 6 am and spoke with Nicole who was a gem…read more Technician' Brock arrived on the scene within a short period of time. He was fantastic- he replaced the pipe with ease- quickly and efficiently. Water was restored and I am up and running again. It was truly a pleasure to call a company- and speak to someone who answers the phone and understands the situation. Fort White is very fortunate to have such a professional and knowledgeable company in their midst. When someone like Brock arrives he redeems your faith in mankind. Do not hesitate to call A and B. You will not be disappointed. Highly recommend.

I was given an estimate by Reliance Air and Heat to repair a leak in my AC unit and replace the…read morerefrigerant. The estimate quoted four hours of labor at $90 per hour. That was fine with me. I assumed they knew how long a job like this typically takes and that the estimate reflected the expected labor. Imagine my surprise when I received a text less than an hour after they started the repair letting me know they were finished. I thought, "Great! They finished early, so I won't be charged for the full four hours of labor, right?" Wrong. The bill was never adjusted. When I asked them to call me regarding the bill, I was told, "Oh, we were there at least two hours." No, you weren't. I don't know if they assumed that because I wasn't physically at the house, I wouldn't know how long they were there, but I have time-stamped camera footage showing exactly when they arrived and when they left. The total time they were at my house was 63 minutes, and that included the initial diagnostic. I was then told, "We had two guys there, so we charge that per hour, per guy." So, you're charging $180 per hour? Had I known that the $90-per-hour rate was actually $90 per technician, I absolutely would not have agreed to the estimate as presented. That is a very important detail that should have been clearly communicated before the work began. When I questioned the charge, the person I spoke with became angry, yelled at me to "call the office" and "pay what I want," and then hung up on me. The problem is, the only phone number I can find anywhere is the number of the person I was speaking with. So, is this person the owner? If not, I would encourage the actual owner of Reliance Air and Heat to reach out to me and make this situation right. If that happens, I will gladly update or remove this review. This bill was over $1400 and I'm just asking them to adjust the bill to reflect their actual hours of labor. I don't feel like this is asking too much. I understand that businesses need to make money, and I have no problem paying a fair price for quality work. What I do have a problem with is being given an estimate that does not clearly explain how labor is being calculated, being charged for significantly more time than the technicians were actually at my home, and then being treated disrespectfully when I questioned the bill. This was an extremely disappointing experience and, in my opinion, very poor business practice.

They have been amazing taking care of our air conditioning needs. Always professional and reliable,…read morethey show up when they say they will.