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    PlumbEase

    5.0 (2 reviews)
    Closed • 7:00 am - 7:00 pm
    Updated 3 months ago

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    2 months ago

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    Agustin G.

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    3 months ago

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    Agustin G.

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    Carlson Plumbing

    Carlson Plumbing

    (145 reviews)

    Was super excited to get a new refrigerator delivered today, only to find out it couldn't be…read moreinstalled because the supply valve started leaking. We had to shut off all the water to the house and were scrambling to find someone who could come quickly and not charge an absurd amount. The Yelp reviews for Carlson Plumbing were fantastic, and the service absolutely lived up to them. Not only were they able to come within the hour from my call, but the pricing was almost half of what I was quoted by several other companies. Gilbert and Logan were friendly, helpful, and quickly replaced the leaking valve and got our water back on in no time. They even offered to help move the refrigerator into its designated spot, which was definitely not part of their scope and very appreciated (we ended up declining, but the offer alone said a lot). They also pointed out a secondary water shut off we had completely forgotten about. Also worth mentioning, this was the only place I called where I actually reached the office and not a call service. I can't remember her name, but she was incredibly helpful and honestly saved us by getting someone out so fast, especially since we were without water at both our house and our attached rental. Carlson Plumbing just earned a new regular customer. Not a service you want to need often, but really glad to know who to call now.

    Carlson Plumbing was excellent service. Jennifer was very helpful and professional on the phone…read more Logan was also very professional and courteous and ecxplained everything that he was doing. We were very happy with the company and it's people.

    VIP Sewer & Drain Services - Jorge Martinez, Certified Perma-Liner Installer.

    VIP Sewer & Drain Services

    (509 reviews)

    Bryce fixed our main sewer drain very quickly and did a great job. He was very professional and…read morecourteous. Thanks.

    Not a great experience today, especially when they have always been great over the years!…read more Today - They changed the appointment I had made a week plus earlier, just 20 min before it was due with zero explanation until I called to ask why. For sure frustrating, as I had arranged my appointments around when they were coming because I had to take a day off work. Things happen, I get it, they shared the reasons but offered zero solution on their side just forcing me to be the solution for them. IMO, if I'm paying for a service and the business has an issue, the customer shouldn't be the one finding a solution to their problem. Just a blind change of my appointment with no explanation until I called. No call or text asking if a time change would work. No offer to provide a discount, a complimentary service or any typo of solution from them for their issue when we spoke on the phone. Getting hung up on was not a great solution either. After I text I'd be sharing my experience via a review of them hanging up on me, they called back and said they are now sending someone out. By then, I had already shifted my schedule to accommodate their issue. I've used VIP many times before and for many years and given 5 star reviews but not sure if I will use them again. For me, if you as a business cause the issue for your customer, regardless of the reason, a business should have a solution for the customer who's paying for an hour long service (paying in my case more than two days pay for the service I was getting). Nick, the owner, was always great as were the other techs that helped us in the past. I like supporting a locally owned business but this was not good experience. Hopefully it's a one off experience but it was bad enough to lose a great deal of trust.

    PlumbEase - plumbing - Updated October 2026

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