I never leave reviews but here I am thanks to Mara, the teller who I have unfortunately had to work…read morewith in 2 instances, both in which she was VERY rude. I can understand your life might be miserable but treating people who need help like they are an inconvenience is very unprofessional. If you need help here, make sure you don't go to Mara.

The worst costumer service in Tahoe area. I came to do money transfer and older lady was rude as…read morealways. Last time she didn't let my hisband to use pur joint bank account so he nedeed to ask for a manager because she didn't know how to check account owner. Now she told me that she doesn't have tjme for me and that i need to go in another bank(Reno) which is the most closest. I'm like is this real? Is somebody kidding me? Worst experiance ever! I would never came back and I'll see to close my bank account therr.

Very friendly, fast, and personal service. What banking was like when people actually cared and…read moreknew you by name and there weren't long lines and impersonal robotic service. It's still here, folks, at El Dorado.

Over the top customer service! They even know you by name! Sorry, Bank if the West, your loss!…read moreTotally recommend this bank to anyone living in the Tahoe area! Superb! More than five stars!

Assume that this branch has closed indefinitely. Or hope that it opens in the 30-60 days their…read morecorporate rep in Guatamala suggested. I'm sure he's dialed into the cost of living here, so I can only assume Bank of the West is a HORRIBLE company to work for that won't even pay people a living wage appropriate for the community. If you love getting called "sir" 200x an hour, spending 53min of that on hold, and hearing "I'm sorry" a ton then maybe this is your spot. Talked to 1 guy (I speak Spanish fluently, and have taken 11 years of it, he has spoken English for 10months, so we had the conversation in Spanish) then his supervisor, her supervisor, and her supervisor. And... nothing.

Worst bank in the world. Closure after closure, constant changing and irregular hours.read more

These guys were awful during Covid even worst now. The atm in a ski town is locked down at 5pm?…read more They only allow so many deposit via my phone so I'm forced to go to the atm/bank. I just drove an hour from Graeagle only to have "the vestibule" locked down. Complete BS.

Useless location. ATM vestibule hours close at 5 PM. Drove half an hour to get here and found it…read morewas closed.

If I could rate this bank a zero I would. By far the worst bank in the history of banks. We wait no…read moreless than 20 minutes in line. 5 employees and only 1 helping customers. The manager... the loud red head gentleman... swear dudes on something. High strung but watches as his one employee struggles to help all 7 people standing in line and does absolutely nothing to help. The girl looked so overwhelmed and stressed. A real manager would hop behind the counter and help bust out some customers. Why? Your employees are going to be burned out, frustrated and won't last long. To the manager: step your game up bro. We see you. You're running this location into the ground. To Wells Fargo- shut this branch down already. We have two business accounts and two personal accounts and we're closing them on Monday. Our town doesn't deserve this.

They used to be open until 6pm. How is someone who works until 5pm supposed to go into the bank?…read moreTheir savings rates are way behind the current upward trend. New tellers every month. They don't give them enough hours so they quit.

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team…read morewere ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!!

I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews…read moreand was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future.

Absolutely incredible service from the representative named Sam! I ended up being scammed about…read more$500 on Facebook marketplace, and Sam was able to truly help me with the issue and calm me down. When I called him, I was bawling on the phone, and it takes a special person to be able to help someone come down from a situation like fraud and money stolen from your bank account. Just wanted to say thank you so much for everything that you guys have done since I've moved here! Really appreciate it. :)

I can't believe US bank in Truckee isn't on yelp until now! Just want to say that their staff at…read morethis location is great, especially Julie! Very nice and accommodating every time I'm there. Thank you Truckee US bank.

She is the most amazing person at this bank she go beyond for her customers she is amazing person…read moreshe help me when I was at my lowest

Reid and Michael took my call and requests seriously and followed up immediately with useful,…read morehelpful options.