I really, really wanted to bring my business banking here. Nostalgia hit hard - my mom retired as a VP/Branch Manager for Umpqua, and the little branch where I grew up still feels like home. So I strolled into the Reno location, heart full of hope and pockets full of actual money. Teller smiles, hands me a card: "Business banker's not in today. Make an appointment." Cool, cool. I email the banker. CFO and I block out time like it's the Super Bowl. Day of the big meeting: five minutes of us clarifying our basic needs - we're prepared and ready to cut through and get moving, we've got a business to run!!! Next fifty-five minutes? A conversational fog so thick I'm pretty sure we discussed my childhood pets and the federal reserve at the same time. She nods sagely and says the magic words: "I'll email you a proposal." Week one: radio silence. Week two: same frequency, still nothing. Week three: I poke the bear. Two days later I get the classic "Sorry, out of office, here's some PDFs I definitely didn't just grab off the lobby counter." Yep. The exact same glossy "Business Banking Solutions" brochure you can pick up while waiting for the bathroom key. Zero personalization. Zero proposal. Just recycled paper and broken dreams. Look, the customer-service bar in banking is already doing the limbo under a snake's belly. Columbia Bank didn't just limbo... they limbo'd, tripped, and face-planted into the "we'll get back to you" abyss. On to the next bank. My mom's legacy remains untarnished. Their appointment book, however, is now legendary. read more

Julie is a great teller! She is always efficient and eager to help. She has worked at this location for a while, and knows how to navigate the system to quickly find the required info. Thanks! read more

Decided to stop and grab some cash.. I like the bank name ..lol.. Atm like any other atm that works.. Convenient and no problems getting cash. read more

Very professional for business and personal accounts. Highly recommend this bank to give you great service.

Service. I had to wait 20 min today to deposit a check. That took all of 2 min to do. I usually deposit online but because the check was $1.00 over the daily deposit limit I had to make a special trip to the bank and they had one teller working and she had to wait for someone to assist her in the safe the wait time was absurd. Will be changing banks. read more

I have personal and business accounts with Umpqua bank, and have since day one here an reno when they took over for Nevada Security Bank. I can;t say enough about how much i LOVE this bank. I've worked with the SAME people there for YEARS. They recognize me, help me, and on many occasions have gone above and beyond in making something difficult happen. Did you know there is a phone in the loby that rings directly through to the President's Desk? If he's at his desk, HE PICKS UP and talks to you. Amazing. I'm especially impressed with the banks support of our local community. The branch (pre-covid, anyway) was a great community meeting spot and monthly features the products and services of a local small business. Whatever your banking needs, you'll be pleased with Umpqua. They're big enough to make big things happen (They are a preferred SBA lender, for example), but small enough to be an integral part of the community. read more

After numerous issues with other banks of either one thing or another I decided enough was enough I ended up not banking with anyone period, it was about a month til I was told about Umpqua Bank and after going over and talking to a few tellers they made me comfortable an answer my questions. She went over numerous options that they offered an how it benefits me with banking with Umpqua. I have appreciated everything that they do for me and am always happy to stop in every week to see the Staff. They are without a doubt a bunch of heartfelt human beings, who not only see you as a number but whom remembers you by name. I love them all and wish nothing but the best for the company an the family of Umpqua Bank read more

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Why can there never be 1 star? If you are looking to teach your fourth grader about banking, Umpqua is the place for that. Playskool version of banking. Really nice people. Really useless bank. I was not intending to use this bank to teach a youngster money management. I opened my account at Umpqua because they are local and I found the attempt to get my PPP small business loan through a national brand bank impossible to navigate. Sure, opening a new account took 4 flipping hours inside the bank. During, you know, the first 6 months of COVID. Getting the PPP paperwork done was easy. That was the last Umpqua experience that was easy or capable. Balance transfers between accounts? Capped, at 4th grad banking levels, not even at tiny solo operator business levels. I called, unhappily, for assistance with SO MANY BASIC THINGS my first two months with them that they recognize my voice. I kept the account open for a while, because I heard there was going to be another round of PPP. I can't believe this place is so fundamentally unable to do the work of supporting small business banking needs that I am going back to a hateful and unethical brand name bank. Because what I need from a bank is bank stuff. Nice people are great. I hope your 4th grade teacher was nice. I need my bank to bank, to manage my solo payroll, to just. flipping. bank. Zero stars. 100% do not recommend. read more

We moved to Reno in December from Chico, CA. We formed a pretty close-knit relationship with the kind humans there -- we feared switching banks among many other things. So far we have had nothing but the utmost professionalism, helpfulness, and get-it-done attitude from the folks at the Moana location. Our visits are short, sweet, & never a burden. Thanks Umpqua Reno! The individual who left the one star review needs a hug... When you set up a savings account (ANYWHERE), there is what is known as a MINIMUM BALANCE that is required in order to keep the account. So I'm sorry to say this but... It's your own damn fault. Sorry =| read more

I've been assisting my father with things lately, and that's included a few trips to Umpqua Bank. On all occasions, we were fortunate to be assisted by Gillian. As my father is hard of hearing, sometimes these trips are difficult. On all occasions, Gillian was patient and professional. She anticipated our needs, and was always right with us, or one step ahead. And, perhaps most importantly, she didn't complicate the transactions with unnecessary talk, questions, or comments. Sometimes chit-chat is nice, and sometimes you just take care of business. Thanks for your excellent customer service Gillian! read more

I want to thank Anthony Jacobs for helping me set up my account. He was welcoming and knowledgeable. What stood out to me was that even after my account was finalized he continued to be incredibly accommodating and went over and beyond in service. Thank you Anthony! read more

I had high hopes. I recently switched banks and was told by many umpqua was the way to go. I am already regretting it. It took a while to get my accounts open and all was good. Mr. Ayala helped and everything was great. Then I made deposits into the account and holds are placed on certified checks and cashiers checks, so if you need to deposit money and use it, you have to deposit cash in the first 30 days. Not a huge issue. I them added another business account and suddenly I couldn't access any accounts but the personal so I went to the branch. Abigail came over and said I cannot see all of my accounts at once and that I needed to have separate logins for each account. Even though i was able to shownher i had both accounts access just a few days ago. She snapped and saidnthats notnpossible. Fine, no problem. I asked if we could set that up and she said NO! That is not something anyone at a branch can do. She is the manager. So I went home as instructed and got online. That did not work, so I called corporate and I explained what is going on. They stated this is only something that can be handled in branch. So, I called the branch and again spoke to Abigail. It was this time that she was upset and very defensive. She kept reading a statement and was using extremely offensive language and telling me I didn't talk to the right people, to call corporate again cause they lied, telling me I don't know what I am talking about and if I keep asking questions and asking for a way to solve the issue she would hang up. Her rudness I have never heard in any person's voice and it felt very racial at this point. When I stated I was online with corporate and they were telling me I had to go to the branch with her on the line, suddenly Mr. Ayala was available. He corrected everything in under 2 minutes. The reason or the 1 star is purely because of how Abigail treated me, talked down to me, she did blurt a racial connotation that I will not repeat, and then after, didn't even apologize as I could hear her in the background saying horrible things as Mr. Ayala fixed the issue. Extremely poor decision on Umpqua to have a manager as horrifying as this. read more

I love this bank. I second the review regarding Anthony - a very courteous, friendly professional. Cookies and good coffee and tea are always there to greet you when you walk in for business. It's everything I want and need in a bank. My highest personal recommendation. read more

Awful bank. I signed up with Dumpqua 2 weeks ago and have yet to receive my debit card, so unless I go into the bank which has the exact hours as my work schedule, I cannot access my funds. They still live in the year 1982 and think checks are a sufficient way of service if you don't have a debit card. Their phone number doesn't even connect you to the actual bank, but rather a customer service center requiring you to be put on hold for 20 minutes at a time. read more

Absolute _________WORST___________ bank I have EVER dealt with, and I dealt with B of A for a while so that's saying something. I'll be closing my accounts and taking my business elsewhere on Monday considering your bank can't even be bothered to put a note in my file that says my checkbook was stolen. No, I get told, "Oh, sorry, we only do debit and credit fraud. You'll have to go into your bank on Monday." Great, so somebody just HAPPENS to have my complete bank account number now and your customer service people won't do JACK about it. That is AFTER my card number was "somehow" stolen in early November, and then __AGAIN__ less than two weeks after I get a brand new one in the mail. Which, by the way, the customer service person on the phone REFUSED to order me a new one when it was canceled a second time. And after you tried to tell me I had to wait until the investigation was closed (3 months?!?!) to get my overdraft fee back on the first fraudulent charge to my account. Now I've been without a debit card for OVER 2 weeks because your customers and their financial needs /JUST/ /DON'T/ /MATTER/. A couple of the tellers at the Moana St. location are really cool but no way in hell will I stay with a bank where only 2 people in the company seem to know the meaning of CUSTOMER SERVICE. read more