If you're trying to open an account here forget it. We got called back THREE TIMES to get the…read morepaperwork done correctly. Like we don't have anything better to do than to chase back and forth to fix their mistakes. So inefficient!!

Staff is wonderful, branch is clean. But as a senior who lives within walking distance to the ATM…read moreat the bank it is a huge inconvenience on nights and weekends when the bank is closed because you cannot access the ATM even the one that is in the foyer before you actually enter the bank, this causes me 2 charges one for using another banks ATM plus the charge from Chase for using an outside ATM. I don't drive so this is a big cost for me each month.

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team…read morewere ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!!

I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews…read moreand was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future.

Today I had an amazing Five Star Banking experience with Brian Ford, Business Solutions Advisor at…read morethe South Meadow's Bank of America. I opened up a Business Checking & Savings Account and I was approved for a Business Visa. I am now on my way to my new company's success. Thank you Brian for the time you spent with me. It was truly a great banking experience and you gave me your time to set everything up the way I wanted it set up. I feel proud and I am now on my way as a new business. You are a Five Star Business Advisor and I am so glad I met with you. Your customer service was the very very best! If you are looking to open up a business account, please check out Brian Ford, at South Meadow's Bank of America. Outstanding Customer Service. Julie A

When your account get hacked and you file a claim they said that people provided our card…read moreinformation to that merchant and when trying to call them no answer and zero starts on this review if I could

Unfortunately an associate at the Neil location discriminated against me and made me feel…read moreuncomfortable and anxious to the point where I needed a new bank. I felt so much anxiety to close the account because of this person. Luckily this other branch was available! Michelle helped me physically closed my account at Mill and she was great, let me be clear there!! Thanks!

Outstanding customer service, both the local and corporate staff have been excellent.read more

We've had our account for two years now and everything has been phenomenal. When I say I've had…read morezero issues with anything, I'm not exaggerating. The customer service here has been the best part. They go above and beyond to help their customers, and in a timely manner at that. We had to come in recently and this time we were helped by Kimberly Richie and she was fantastic too. She had us taken care of and out in probably 15 minutes or less. One great benefit of being an ONCU member is that they often send us great offers: cash back, buy now/pay later, low interest credit cards and auto loans. They really take care of their customers. We're definitely very happy we decided to go with ONCU. We love you guys! Thanks for everything!

Their team is a pleasure to work with. Dana and Sam took great care of me me in my interactions…read morewith them from email communication to the time of the in person visit. Definitely stop by for personal checking services and loan offers! A tremendous value!

I received a substantial amount on a check that I needed to open a Savings Money Market Account. I…read morechose to go too a smaller bank to get personal experience and not be rushed by a larger bank pressuring me. I actually stopped into Wells Fargo a few days before I decided to go to Heritage. Wells Fargo was a bit busy but really didn't seem to want to accommodate me at the time, actually asked for an appointment...no thanks I said and figured if you didn't want my money, I'll go elsewhere! I walked into Heritage Bank grabbed a coffee as it's on a table right as you enter. I looked around and found an available New Accts. Representative and her name was Cindy Young. She asked me a couple questions and was eager to help me. Cindy explained the differences in accounts and guided me to what I was looking for. I felt so comfortable and felt I was in good hands as we were getting all my information and setting up my account. Cindy was super helpful...let me say she set up the account and went above and beyond to set up my online banking, my debit card, and asked me to call back the following week to check bcuz she was going to try and get the funds verified sooner than the 9 business days! Now that's some excellent customer service! I'm so ecstatic that I chose Heritage and highly recommend if you are looking for an awesome banking experience. I did receive a letter in the mail from the President of the bank Stan Wilmoth who thanked me and gave a little history on Heritage Bank...he added in his personal line should I have any questions or concerns, what really was the topper was he added in his home line should I need to get a hold of him after hours! This is definitely a great bank and urge you to check out if you're looking for a super awesome experience! Thank you Cindy Young and Stan Wilmoth!

Amazinf customer service. Friendly,, helpful, and knowledgeable staff. I always feel at home…read more I recently encountered a significant problem with a deposit from another bank which the other bank confirmed that it had made but which it had not. Every o ​

This Umpqua Bank is a Northwest Reno neighborhood branch in the shopping center at Robb Drive &…read moreMaeAnne Avenue. They are over the top friendly, anxious to help & competitive with other full-service financial institutions. The ATM's are easy to use & parking is plentiful. Give Umpqua a chance to earn your business.

This bank is doomed! Its employees are undertrained and inexperienced in handling banking, customer…read moreservice, or anything related to banking. Of course, it starts at the top. I dealt with this bank in California and now Nevada. They are not educated on Zelle and give out misinformation. If you don't bank there, they treat you like a criminal and are unfriendly. I will not be using Umpqua Bank for any of my needs!

I have been a longtime customer of US Bank. I usually pop by this branch to use the ATM, because it…read moreis a convenient location when leaving my house. I suspect this particular ATM is very popular, because I have had a handful of times when the drive-thru ATM doesn't have cash or only has large bills. When this happens to me it is always a bummer, but this branch also has a walk-up ATM which is accessible 24 hours a day. Between the two ATMs, I have always been able to take care of my business. I have also used this branch for notary services which are free--for customers at least; not sure about non-customers. It's always easy to take care of business when inside the grandiose, and somewhat 90's retro, lobby and office space. Most recently I met with Erin who was very friendly even though I was a little unorganized with a reschedule then showing up late for my rescheduled appointment. Totally my fault, but she didn't miss a beat and promptly helped me with my business in the branch.

I have been to this branch several times - to cash a check (former US bank customer here), to make…read moredeposits (when the ATM was down), to wait for another customer to have a document notarized, and on this most recent trip, to do a real estate closing for a US Bank customer. On almost every visit, things were fine, no issues. That is, until today's visit. My client, a US Bank customer, chose this branch to meet since he thought it would be the most convenient place to meet. important note - this real estate closing was for a US Bank product and I've conducted such closings at a number of US Bank branches in town; and each time, I was allowed to meet with clients at either an empty desk/office or in the conference room. After all, the documents contained confidential information. Moreover, my client he's completed two (2) closings at this same location, yet the tellers I spoke with acted like it was a foreign concept, as explained below. At any rate, once my client arrived, I asked the teller if we could use one of the desks (many empty desks were available). The male teller (short black hair) simply said "no" and looked away. I told him the papers pertained to a US Bank product, but he waved me off to another teller. I said a quick explanation to the other teller, then she disappeared to the back without a word. Frustrated, my client and I just went to a nearby table and started the closing. A couple minutes later, a lady came out from behind closed doors and I explained the situation to her, then she pointed us to an empty desk and I thanked her. But not before she asked why this transaction wasn't sent to someone at the branch since there were notaries amongst them. I explained that the title company sends out the orders. Then my client and I moved to the empty desk and completed our transaction before leaving. Why 2 stars? Because I have had good experiences here and while today's was not the best, it wasn't that bad.

I started bankin with Nevada State after a client of mine gave me rave reviews on her bank and the…read morebankers she works with. As I m a commercial banking customer, I ve had dreaded issues with banks and their excessive fees, worthless tellers, and Pinocchio managers who don t have authority to do anything more than janitor. Let me tell you, I m impressed with this bank and specifically the branch, it is run by an efficient team of bankers , who keep the place clean and are always on time day in and day out on their drive thru. The bankers all put in effort to understand your banking habits and create a connection to serving that is hard to find in banking anymore. I have yet to meet the branch manager personally, yet his warm smile and comforting wave most certainly shows he is a man of character and quality.

The people in the office on Moana are terrible. I had A CD become due, it is always 10 days that…read moreyou have opportunity to take the money out. I went in and was "rudely" told that the day it becomes due counts as the first day , AND THAT IT IS ON THE FIRST PAGE OF THE DISCLOSURE. I went to check on the timing of CD and teller gave me wrong info. Very rude people. So the next month I pulled 2 CD's out.

This location always seems to have a good vibe. I have been to dozens and dozens of branches over…read morethe years and this one is not as hit and miss as many of them. Well done! Like most people, I do most of my banking online but for those occasions that I need to see a banker or teller, this is the branch that i prefer.

The teller was friendly and kind. Very knowledgeable. And quick! Waited in line for 1 minuteread more