Even in a podunk little area like Brockway I get a branch of my bank! This has the old school drive…read morethrough which gets a little tricky when the ground is icy. I suggest parking and using the ATM on foot to sliding and hitting one of the drive through ATM support posts. Yes I've seen people do this. Also doubles as great parking in Brockway. For those of you who know there's not a lot of parking on the main street and no sidewalks to boot so why not put your vehicle in a safer area?

Without a doubt, the world's SLOWEST ATM...grab a coffee at King's Cafe whilst you're waiting for…read morethe machine to "access the functions on your card..." Inside is an entirely different scenario, friendly folks doing a great job...and,despite the ethnocentristic bellyaches of prior reviewers, the branch manager of this bank is a really nice gal...

What is the mater with this bank? I have been a customeer for many, many years. We live in rural…read moreIncline Village and WFB is the only bank in town. All my customers and friends bank there. The staff never acknowledges me as a local who is in the bank several times a month. Turnover is constant and no one seems to know any common procedures. Often I have to wait for a manager to solve the problem. When I need the manager to open an account, I have waited up to 30 minutes to do so. This time my new debit card was sent to my street address instead of my P.O. Box.. We do not have street delivery in Incline. They should know that and I did remind them at the time. I didn't get my card and no oe reached out to me to say it had been returned for incorrect address. I had to go in to the bank and fill out the forms again!! So it will be over three weeks until I get my debit card (hopefully). No friendly customer service here.

The worst bank ever!! RUN!!!!! Customer service awful!…read moreConstantly changing out employees and the ones who are worth keeping to make Well Fargo shine, they leave. Two weeks ago they made a bank error and charged me a substantial amount of fees. I had to take off part of my day to have it handled. Fortunately I was in Santa Barbara and had gone to the branch here. They admitted there mistake and took care of it promptly. I have 5 bank accounts there and I will be changing banks shortly!!!

Stuck between two/three stars because the workers here are generally friendly and my experience has…read morenever really been negative up until I tried to do some real banking- taking out my first bank loan. I needed a car and was immediately denied because the one I was interested in was over 120k miles and almost exactly 10years old. It didn't matter that I had a glowing credit score and a regular paycheck because according to this banker "nothin that old with that mileage should cost you more than about a thousand bucks anyway" ....Flabbergasted at your naive concepts of current auto prices when you are suppose to be a financial professional granting auto loans. Half the town if Truckee drives either a Subaru or Toyota because they are safe, reliable, drive well over 120k miles and are in high demand, upward price tags reflect this. The going rate for a Subaru Outback in excellent condition at 10yrs and 120k mile is between $6-10k. I shouldn't have to explain to my bank what reliable automobiles cost in real life. I ended up in Reno getting a loan from a dealership who easily and happily financed me for a Subaru because they actually LOOKED at my pay stub, my expenses, my credit, and gave me a 4 yr payment plan I could afford. Pretty bummed that my bank, the "Bank of America" straight up denied me without even a glance at my finances. Employees following bank policy is one thing, but when the policy sucks and the employees idea and comment that I should be able to afford just about anything else is unprofessional, naive, discomforting, and makes me want to do my financing elsewhere.

What is going on? Two managers greeting people while a line formed with one teller. It was like a…read moremorgue. The teller barely made eye contact. The teller was not friendly and short with me when I asked questions. Did not offer me a choice of denominations when I cashed a check.

Small branch but newer and very nice location! Banker Nicole who did our notary was very…read moreknowledgeable, helpful and friendly.

I'm not sure why they bother to keep this branch open. Only the ATM is available on weekends and it…read moreis out of order most of the time. The staff is friendly enough but the faces change so often it's impossible to build a relationship. Thank goodness for online banking. If you need an ATM on weekends be prepared to drive to Truckee. ( as I did during a snow storm today.)

Very friendly, fast, and personal service. What banking was like when people actually cared and…read moreknew you by name and there weren't long lines and impersonal robotic service. It's still here, folks, at El Dorado.

Over the top customer service! They even know you by name! Sorry, Bank if the West, your loss!…read moreTotally recommend this bank to anyone living in the Tahoe area! Superb! More than five stars!

She is the most amazing person at this bank she go beyond for her customers she is amazing person…read moreshe help me when I was at my lowest

Reid and Michael took my call and requests seriously and followed up immediately with useful,…read morehelpful options.

Excellent new customer experience. Thanks to Manager Rachelle for her kind assistance! Nice staff…read moreincluding Micah and Cammie!

Customer service is top notch. We have never had an issue with the staff or service! Plumas Ban…read moregives all that home town feels!

I have been banking with Bank of The west for 15 years I…read morehave been very happy with there Service Last week Jesse there branch manager went above and beyond! Well on his lunch break he was walking by my car where I was sitting with my sleeping baby trying to decide whether not I should come back to make my deposit or wake him up and Jesse offered to stand by my car so I could run in quickly and do that deposit Now that is great customer Service Thank you for being the best bank ever

Assume that this branch has closed indefinitely. Or hope that it opens in the 30-60 days their…read morecorporate rep in Guatamala suggested. I'm sure he's dialed into the cost of living here, so I can only assume Bank of the West is a HORRIBLE company to work for that won't even pay people a living wage appropriate for the community. If you love getting called "sir" 200x an hour, spending 53min of that on hold, and hearing "I'm sorry" a ton then maybe this is your spot. Talked to 1 guy (I speak Spanish fluently, and have taken 11 years of it, he has spoken English for 10months, so we had the conversation in Spanish) then his supervisor, her supervisor, and her supervisor. And... nothing.

I went in to open a bank account and the staff were warm, welcoming, helpful, and gave great…read moreexplanations. They were able to open an account quickly and without issues whatsoever.

The management team at the Tahoe City branch provide excellent, friendly service and are available…read moreto assist with our banking needs. We've worked with this team for many years and trust their service for our local business and personal banking. Thank you for the excellent service and being available for our banking needs.