I am writing to express my extreme disappointment and frustration with the laser hair removal services I received from this company. I initially purchased a Groupon deal for 8 sessions of laser hair removal under the chin, and my first four visits went smoothly with great results. However, my experience took a turn for the worse during my fifth appointment.
The technician, whose name I prefer not to mention, offered to touch up a few extra spots on my face, even though I had only paid for treatment under the chin. Naively, I agreed, thinking it was a complimentary service. However, that night, my face started bruising and swelling, leaving behind a dark mark that is still in the process of healing after five months.
During my sixth appointment, I brought this issue to the technician's attention, as she had caused a dark mark on my face during the previous session. She assured me that she would be more careful and lower the machine's intensity to prevent further damage. Despite her promise, she proceeded to touch up areas on my face outside of the treatment area, hitting my face approximately 11 times. Immediately after the session, my face begin to burn in her chair. The situation worsened when I stepped outside and my face started burning from sun exposure. By the time I reached home, the bruising became apparent, and I could see tool marks where she had decided to hit those extra spots.
The following day, I called the office to report the burns on my face, which were clearly a result of the treatment. To my dismay, I was instructed to drive an hour and a half back to the office for them to "investigate" the damage. Hoping for a swift resolution, I complied. However, upon arrival, the management team merely took pictures for their records and sent me home with a brightening moisturizer. I was left confused and disappointed, as it seemed they had no clear goal or plan to address the situation. They even admitted that they had never encountered a situation like mine before.
What's more disheartening is the lack of follow-up and support I have received since then. My skin has not healed properly, even after three months since the latest incident and five months since the first incident. The tool marks on my face are still visible, leaving me feeling self-conscious and like a walking reminder of my regretful decision. As a dark-skinned woman, I understand that the technician should never have worked on my face, especially if they were not experienced in treating Black skin.
Every time I step outside, I feel like Frankenstein, with people staring at me and questioning what happened to my face. This experience has been traumatizing, and I make it a point to explain in detail whenever someone asks about my appearance, ensuring that no one else goes through the same ordeal.
In light of these events, I have decided to forgo my last appointment with this company. It is evident that you do not take accountability for the damage caused, and I no longer trust your technicians with my face. I urge them to take this matter seriously, as I am now living with permanent damage that could have been avoided.
I hope that my feedback will prompt you to reevaluate your practices and ensure that no other customer experiences the same level of disappointment and trauma. Laser hair removal should be a positive and confidence-boosting experience, not one that leaves lasting scars and regret. read more
