I rarely get on-line to write a review unless the service is exceptional, which is rare these days. I have a
Grandfather clock from the early eighties. I only had it serviced a few years after I purchased it. Now after 30+ years, the clock started having problems for several weeks. I went to look up repair services for the clock. At first, I found a few other repair places and did not see Pleasant Times on the list. I had a repair guy from another shop come out to check my clock. He came and was very nice, but he brought no tools except for a small syringe filled with 'nano' oil. He just went on each side of the upper part of the clock and dropped a little oil. He told me if that didn't work, the clock would have to have a major overhaul in his shop. He barely left my home when the clock got worse. I decided, at that point, I needed to get another opinion from someone else to see if another visit to the house would end up getting the same results or not. I went back to searching, again, to look for someone else. It was on one site that I saw Pleasant Times and they were local. I called and spoke to Joan. She was extremely knowledgeable and filled me in on their background, etc . She told me her son had taken over repairing the clocks since her husband had passed several years ago. I decided to have her son come out to look at the clock. When he came to my door, he had a full toolbox filled with anything he needed to work on the clock. He was very personable and extremely knowledgeable about clocks. Bruce spent almost 2 hours working on the clock to the point of taking the complete guts of the clock out of the casing to examine it more closely. He adjusted and oiled many points in the clock, reinstalled everything back, and got my clock working wonderfully once again. I asked him if my clock needed to be taken into his shop for major servicing. He said from what he saw, he thought what he had done would be enough for now. He did say that it could work for days, weeks, or even years. He said if and when it stopped working properly, again, then the clock would have to go into the shop for a major overhaul. Since he came to my home, the clock has been working beautifully and sounding better than ever. I cannot thank these people enough for being fair, honest, and not taking advantage of a customer. Thank you Joan and Bruce. You just gained a forever customer! read more
