Rudest customer service I have ever encountered. The owner, Heidi, greeted my husband and I this morning by yelling at us and telling us we are not supposed pick up our own plant order. When I told her we were instructed by our landscape architect to come today at the appointed time, she continued to berate us, stating this breaks the rules and only landscaper is allowed to come. I told her nicely that we were only following instructions and in fact we picked up an order there in June, no problem, no yelling, nasty Heidi.
Never going back. She and Pleasant Run have lost my good business forever! No customer should ever be spoken to and treated so poorly and unprofessionally. The one star is for the workers that loaded my plants. read more