Update - 03 11 2026 Today I received a letter from Pleasant Run Dental thanking me for my payment and notifying me that my dental services were being terminated. When I first began treatment with Dr. George A. Downing Jr., we had a direct conversation about trust. I told him openly that I generally have difficulty trusting doctors, but I understood the need to address my dental issues. He said he needed my trust in order to treat me, and I chose to extend it. I followed his treatment plan and referred both my wife and daughter to the practice. Earlier in my treatment, Dr. Downing extracted a tooth and told me to call if I had complications, even providing a phone number. When I later experienced severe pain (10/10), I called multiple times over several hours with no response. I eventually drove to the office during posted hours but found it closed, and also called the emergency number provided. Dr. Downing later returned my call and apologized, which I accepted, and I continued with the practice. Over the past few months, I was unable to return as scheduled due to health issues. Instead of receiving an appointment reminder or invoice, I received a text stating my account would be sent to collections the next day. I didn't realize I owed a balance, and when I learned about it we paid it immediately. I believed the balance was about $150, but it was actually $450. The amount was not the issue; I simply did not know the bill existed. My wife was told not to return to the practice after only a few visits, without explanation. As a billing manager for 20 years, I understand the importance of timely payment and clear communication. Standard practice is to send an invoice or reminder before escalating a balance, especially when patients may need documentation for HSA reimbursement. A simple text "reminder" or a statement-of-account notice would likely have resolved the issue. I admit I was frustrated when I responded to the collection's text. However, when I raised the concern, the response focused on defending the billing process and criticizing my tone rather than resolving the situation. I had left my original five-star review even after the earlier issue with the unanswered emergency calls because I believed people sometimes fall short and deserve understanding. Unfortunately, it does not feel like that same patience was extended to me. I do want to note that I liked the staff, the dentist, and the office environment. My concern is simply that the situation could have been handled with clearer communication and mutual respect. Original My wife and I both became new patients and began dental work with Dr. Downing. I found him to be thorough, caring, and competent, and the front desk staff was consistently welcoming. While dental work is never enjoyable, I appreciated the direct and thorough approach to addressing what needed to be done and initially felt confident in the care we were receiving. read more

Pleasant Run Dental - Cosmetic Dentists Near Me - Cincinnati, Ohio

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I went in to get my teeth cleaned. They were unable to do this as they have no dental hygienist. I paid $53.00 for their examination. I gave them the dental insurance card that I had. It was out of date; however, the next week I received a bill for $197.00 with no explanation. I took the new insurance card in. They refused to take it, stating I was no longer a patient. They told me to leave, or they would call the police, and I left. That was the most impolite office I have ever experienced. The next day, I received a collection notice for $256.00 with no explanation. The office stated I was to communicate only by email. This was the most unprofessional medical experience I have ever been a patient at. I can understand the lack of professional staff. read more

If I could get a zero rating i would .Dr Downing was about 45 minutes late from my appt time. No apology or recognition. No greeting. The first thing he asked when he came in the room , had to do with my hand.( I am disabled). He looks at my xrays n immediately tells me i need implants. I asked a simple question about the treatment. His reply was unprofessional, disrespectful and arrogant . It seemed he thought I was gullible and would take all his crap!! I now have my teeth fixed ,WITHOUT implants . (Trying to pad his wallet a bit???) HIGHLY DO NOT RECOMMEND!!! read more

Dr. Downing and his staff are friendly and professional. Dr. Downing spent a lot of time with me explaining his findings and recommendations with me. No complaints at all. read more

They cancelled and rescheduled multiple appointments due to not having a dental assistant. Even had one cleaning where Dr. Downing did the cleaning himself. Fast forward to me rescheduling a couple of appointments because I had Covid, the flu, and then RSV, it was a rough couple of months. When I called to finally get scheduled they told me it was for Thursday the next week. However on Friday of the current week they called and told me my appointment was for the day before and I would have a missed appointment fee. I never received an appointment confirmation. When I originally tried to discuss with Missy she said she does not make errors with scheduling. Now they are sending me to collections because I refuse to pay a fee for an appointment time I did not accept. I have paid a missed appointment fee to them in the past, which I brought to their attention because I will pay when I am at fault. I tried discussing with Missy again and she once again is rude and unwilling to discuss. She asked if I had proof of the no call before. I said I did, through phone records and she said I'd still have to pay the fee. Poor scheduling and business practices. Save yourself the stress and being talked down to. Go somewhere else! read more

Very professional staff- I've been coming here for 30 years and this practice is one of the best at this location as far as expertise and quality work on crowns and other more involved procedures. There were two other dentists here that were not as experienced. Dr. Downing is very nice and easy to work with. His staff is excellent as well. read more

They are awesome!! No complaints at all! The staff is friendly and professional. I definitely recommend this practice!

No complaints. Great hygienists to date and Dr. Downing is professional yet personable.

I don't normally write reviews but I had to make an exception in this case. I initially needed some work done but had to wait several months due to a staff shortage. I finally was able to get an appointment to get what I needed done. It was a 2 part procedure so I had to make an additional appointment. The 1st one went fine. The 2nd appointment I was running a little late but I live close enough that I could have gotten there relatively quickly but no I received a call from "Missy" arguing with me that I had missed the window & would need to pay $112 for the time that was booked for that day. I felt that this was excessive since this was the first time that this had ever happened. I asked if I could speak to Dr. Downing in hopes of explaining the situation. She told me that he was with patients so I asked if he could call me back & she said he would. Instead a few days later I receive a notification in the mail that my relationship with this Dr has been terminated?! No opportunity to have a conversation with the Dr to explain my side of things. And just think this was the only time that I had an incident at this office. I hate to imagine what would happen if I was a repeat offender! Other than this happening to me I had a mostly positive experience at this office but if this is how you treat your patients then it seems I'm better off finding another Dr that is more understanding with their patients and their situations. read more

Office messed up their end on submitting information to insurance and then their desk attendant Amy "forgot" to submit the correct information for over a week because she has a million things to do. Is not my problem as a customer that you're understaffed. Office workers should make sure before submitting that everything is correct so they're not holding hundreds of customer dollars. read more

I would not recommend this dental office to anyone. They do not care about there patience. They only care about the additional unnecessary fees that are charged to drive up your bill. Stay away you have been warned. read more

I found the same thing as a previous person who posted about fees and lack of caring for the patients. I obtained a second opinion and boy am I glad I did! If you are extremely well off then this place might be the place for you. Otherwise... read more

I've used this dentists office for more than 20 years, and never had a single complaint until just recently with the new ownership. I had a tentative appointment made at the time of my last exam, which I have always done, with the standard "we'll contact you to confirm this appointment and verify the date and time". Never heard from them since, then I suddenly receive a bill for $50, claiming that I cancelled an appointment and that is the fee. Would not recommend this dental office to any now. read more

This office is poor service and money-grubbing. My son went to this place for several fillings. Not more than 1 and 1/2 years later, 2 of his fillings fell out. FELL OUT! There is something extremely shady going on at this place. The dentist that fixed his fillings (at a normal reputable dental office) said that on the rare/unlikely occasion fillings do fall out, they certainly do not fall out after a year or 2. Awful service. He also kept receiving bills and unwanted calls from this place. AVOID! read more

I don't know what dental office the previous Yelp reviewer was at, but it obviously wasn't Pleasant Run Dental. The staff here is excellent and very friendly. I have been going to this for quite awhile and when it comes to more involved dental work, they have always given me different options and explained them to me. They have never tried to force the most expensive on me. Dr. Downing is the dentist I see and he is excellent, but I have ,also, met Dr. Hodges and she is very friendly. The hygienists are excellent. I have had Kim and Lisa and they were both great! All of the assistants are awesome too. If you are looking for a dentist, you can't go wrong here. read more

This office is horrible. Overcharging purposely - They tell you that you don't owe anything after your appointment but then because the employees have no idea how to calculate anything and deal with insurance companies - you get a bill owing hundreds of dollars later. They are only about money & do not care for their patients. Go to a practice where the employees know what they are doing and do not try to max out your insurance - on purpose - while sending you bills stating you owe them $300 after you spent a lot of time making sure you do not owe anything going by the retard in the office who doesn't know how to calculate anything. It's sad and pathetic. read more