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    Pleasant Grove Self Storage

    1.0 (1 review)
    Closed 8:30 am - 5:30 pm

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    LA Plaza Self Storage

    LA Plaza Self Storage

    (1 review)

    I've had a unit there for over 4 years. making a payment is ne impossible unless you pay for a full…read moreyear if you're Lucky to catch them in the seconds staff is actually in office. in the 4 years I've been there I've seen staff in office maybe 10 times. they do not return missed calls nor left voicemails. they apparently has very very sh*tt*y office staff!!! they never answer the phone in the hours they have listed. since I've been making month to month payments, I've been unable to make a couple payments due to changing banks 2 times. since then I've been unable to sent up direct payment for my unit. only reason being that no person is ever there to answer the phones. I've tried for months to contact someone and to no avail, they have locked my unit so I can't get into it. I've talked to them a few months back and got caught up... they never took off their lock. a whole month went by... same thing made payment still to this day I try and try to contact the office staff it's been almost 2 months now. and no one will answer the damn phone! I need to get my things. but office staff only seems able to send me notices in the mail. not more nothing less. if you have a choice in the matter..... DO NOT USE THIS LOCATION FOR ANY STORAGE PURPOSES IF YOU CARE ABOUT YOUR THINGS!!!!

    From the owner: Specializing in: - Boat Storage…read more- Recreational Vehicles & Campers-Storage - Self Storage - Cold Storage Warehouses - Storage Household & Commercial

    StorageMart

    StorageMart

    (1 review)

    I genuinely wish I could leave zero stars. I am glad StorageMart will no longer be operating this…read morefacility after September 25 because my experience here has been incredibly frustrating. I had concerns almost immediately after moving in. While moving into my climate controlled unit, the customer directly next to me told me they were moving out because of bugs they had experienced in the climate controlled area. I cannot personally verify what happened in their unit, but obviously that was concerning to hear while I was moving my belongings in. I also dealt with repeated gate and access problems and poor communication throughout my rental. Toward the end, I had a payment returned NSF. I have never denied that. I ultimately paid StorageMart $228 in full, including the fees I had disputed. StorageMart also acknowledged in writing that I was supposed to move out September 6. When I arrived to move my belongings, their red overlock was still on my unit and I couldn't access it as planned. My own personal lock was also still securing the unit. StorageMart later explained that I had to be physically present for them to remove their overlock. That policy itself was never my problem. My problem was that nobody communicated that requirement to me beforehand. Had they simply told me, I would have planned accordingly. Instead, my September 6 move didn't happen as planned, and I am now finally moving everything out September 12. The emails afterward were incredibly condescending. Because I work at a storage facility, I was repeatedly told that I "should know" StorageMart's procedures. Different companies have different procedures. I cannot know StorageMart's internal policies when they aren't communicated to me. It also became obvious my emails weren't being fully read. After repeatedly explaining that I WAS MOVING OUT, they offered me a rent reduction for the following month. I wouldn't even be renting there the following month. I eventually requested that my complaint be escalated to a district, regional, or higher level manager. I never received a response. I have since received notice that StorageMart will no longer operate this facility after September 25, and frankly, I'm happy about it. Hopefully whoever takes over does a much better job. I'm moving to Hunt Farms Storage about 10 minutes away. It's cheaper for the same type of unit, has smart locks and smart gate access, and I received two months free. After paying StorageMart $228 and continuing to deal with problems while trying to leave, I'm more than happy to take my belongings and money somewhere else. I do want to make clear that Christian on site has always been kind, helpful, and pleasant. None of this is his fault. My issue is with StorageMart, its communication, management, and the way my complaint was handled. I would never rent from StorageMart again.

    SpareBox Storage - Street/front shot of the business with the signage

    SpareBox Storage

    (3 reviews)

    BEWARE!!!! Unit rented at 503 S Rainbow in Bentonville, arrived today and the garage door to our…read moreunit is jammed. We were unable to open it! Called the 800 number and they told us NO ONE WORKS ON THE WEEKEND...WE ARE UNABLE TO SEND SOMEONE OUT TO HELP YOU!! What? This customer service is HORRIBLE! Who runs a business like this? We DO NOT recommend using any SpareBox facility as they do not help their customers! So completely unprofessional & unacceptable!

    This company took over the Pleasant Grove Self Storage at this location. There was not much fanfare…read moreto let existing tenants know of this change, and what a change it was. No longer any friendly faces here as there are no people at this location. They went to a personless self-service kiosk model. This means no one is there to help you with questions or concerns. No one is there to monitor and manage the units - this feels like a safety and security risk for the belongings of the tenants. To top this off, there is no customer service to speak of. Sure, there's a contact number and email form but any responses you get are unhelpful canned replies at best and ignored at worst. Recently, I inquired about the return of my deposit on a unit that I had with the previous owner and was essentially ignored and told that I was SOL and to contact the other company. This is not possible as they do not exist and ceased to upon the transition. Further requests were ignored or told that they can't and won't help despite having taken on the assets and debts from the acquisition. I looked into the BBB and their local entries are not there - shocker. Looking at their entries in other states, the negative trend continues with reports of this company selling off tenants belongings even with a valid and ongoing contract. I definitely do not recommend this place. Avoid it at all costs and go elsewhere that actually has people that can be interacted with, held accountable with, and have real connections with.

    Pleasant Grove Self Storage - selfstorage - Updated September 2026

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