Went to check out lakeside mall's playground. It was so cute! You need to reserve a slot for play…read morethough which you can sign up for online. There's a limit because they don't want to overpack the place. The slots are in 30 min increments. There are people to oversee the playground, but you can't just drop them off and leave the kids there. You still have to be present. You have to take your shoes off first and there's cubbies for you to place them in. Then my favorite part is actually the handwashing station. There's 2 circles and you just place your hands and arms in there until it turns on. You remove your hands once the machine stops and then you dry your hands with some paper towels after. There's a large soft play area for kids.There's also a Jungle gym structure for bigger kids. There's a family rest room, nursing room, and changing room. This place has it all and there's plenty of space for parents to sit and watch.

My son loves to come to this place whenever we come to the mall to shop. It's a free playground…read morethat you just have to sign up and designate your timeslot of 30 minutes ahead of time online. It's very popular so most of the time if you wait to the last minute all the time slots will be filled! They have nursing rooms, clean bathrooms and a family restroom. We love it here!!

We've been coming to urban air for a few years now and the kids always love it. The adults have fun…read moretoo! This time we rented out the party room for my niece's 6th birthday party. They got pizza and cake and had a blast. Mr Jay, the maintenance guy came approach us to make sure we were having a great time. Taylor Byrel was always super sweet to the kids in the bumper cars area. Great place for family and young kids!

Fun place for my pre-teens. We got the Platinum package, which included everything! Kids had a…read moreblast. Staff was really friendly and the atmosphere was chill, very family friendly. This was my first time at this location. I'm glad we came! 10/10

The cutest little hidden gem! We were invited to a birthday party here and I'd never heard of this…read moreplace at all. On the way there I thought, "I probably wouldn't have ever found this place". Its tucked away. Upon entry you're greeted and directed to sign the waiver to play. It was easy to do through the provide QR codes. There's also a gift shop full of toys and some clothes. Super cute! The place was nice and bright and tidy. My 2 year old daughter was so excited when we walked in. She immediately ran to the play area that's secured by a baby gate. We took off shoes right outside the gate by the shoe cubbies (no shoes allowed...great). Only downside was having to buy socks, even with a party. I'd think socks would come with the package (unless we missed out on some free socks lol). The play area was loaded with cute bounce houses and castles, and kitchens. My daughter personally loved the little "roller coaster" ride. The music and bubbles brought the whole party together and was a nice added touch. The party room was a nice size and decorated so cute by the who I assumed was the owner. She also helped with anything needed during the whole party. The bathroom was very clean along with everything else. Needless to say, my baby girl was not happy when it was time to go since she was having so much fun! I'd definitely recommend Bunni Bounce Grove to families with littles for parties and even just for a little play time.

I really wanted to love this place, but the membership experience was frustrating and felt…read moremisleading. The membership is advertised with phrases like "charged monthly until canceled" and "until canceled," which strongly suggest flexibility. At no point during sign up was it made abundantly obvious that there is a required 3 month minimum commitment. That is a significant term, and it should be clearly and prominently disclosed, not buried in fine print. If that had been made clear upfront, I would have chosen a different option. When I reached out to cancel, I was told that I had agreed to the policy during checkout when I checked a box. While that may be technically true, relying on a checkbox to justify unclear or misleading presentation does not build trust with customers. I understand that businesses have policies, but transparency matters. This was not communicated in a way that felt clear or fair. I hope this review prompts the owners to bring the terms to the forefront of their membership pages and give people a full and transparent view of what a membership entails.

We had a birthday party at this location last night. The GM was grossly inept and mishandled what…read morewas a serious situation which ultimately ruined the party. One of the employees touched my daughter's neck inappropriately after she was already suited up in her harness. He made comments about how he could braid her hair and also spoke to the girls about the Nirvana song Rape Me. Completely inappropriate. He was also flashing his stomach at the children. When I spoke with the manager, she moved him to another area with primarily smaller children. My daughter and her friends could not enjoy the evening and I also was worried about everyone. The GM hid in the back instead of handling the situation. She didn't check on us or take responsible actions. She told me she was going to call the cops on me for using the F word when I asked her to do her job. She also sent the host of our party in to ask us to leave when the kids finally sat down to eat. The situation was GROSSLY mishandled and off putting. When we left I had to request for her to come to the front. I told her we would not be paying due to the fact that they did not really play due to all the drama. She started shouting "you will be paying" repeatedly. Then ignored me when I asked her how to settle the matter. She was unable to produce the DMM or Owners name. I would appreciate if an HR employee would get in touch with me. I fear that something worse may happen with this mismanagement and allowing these two employees to continue at this location.

We had the best time celebrating my baby girls 2nd birthday here! While the booking process was…read morefairly easy, it wasn't necessarily the smoothest. Plus their system was hacked and I was emailed by some hackers claiming to be UA. Once we got there, everything was easy. We paid for a vip party so Just go upstairs and they'll have a person to help you out the entire party. Only downside was the only way up is with the stairs. No handicap accessibilities. We set up the room with a few things and went off to play. Every area is super cool and fun! The kids loved it. We came from New Orleans because none of the other trampoline parks had all the different amenities UA has. There was one complaint about the go carts. They weren't being very fair with the lines since they could only run so many cars at a time. So we'd get skipped over for the sake of allowing a certain amount of other people to go. At the end of the day, I definitely plan to go back. This was a really fun experience.

Very clean & staff is friendly. It is a very large playroom space compared to other playrooms…read moretherefore I'm having to follow my 1 year old around more. When she's a little older this will be our go to place.

customer service was disappointing , our party was rushed the entire time, will not book them again.read more

This review is based only on the indoor, upstairs playstructure/arcade area…read more First off, the parking was easy and the staff was nice. We paid for two 10 year olds and went upstairs to play. There was only one other kid and his adult in this room. Other kids were at the establishment but they were in day camps. My first impression was that the room smelled strongly of stinky feet. But the kids wanted to play in AC as it was HOT outside, so I held my breath When we tried the arcade games, half of them took our money so we gave up. They did get two to work and were able to get a "prize" but still dissapointing. To be fair, there did seem to be other play structures and water play outside but I think that it was either for the camp kids only, or it cost more. I could have asked, but my two were over it. It might just be for younger kids. For the price, I probably won't bring my daughter back.

From the owner: camp, summer camp, holiday camp, birthday partiesread more

Very courteous and friendly staff at check in. Facility was spotless. Clientele was very polite and…read morewell behaved. All of the equipment was maintained and in good order. Restrooms were very clean

Great facility with lots to do. My young grandson (almost 3) had a blast. Many, many stations &…read moreactivities.

Perfect place to spend hours with a 4 year old on a rainy day. We packed a lunch, price was…read morereasonable, and he played until he wore himself out!

My 18 month old granddaughter had a blast here. There's so much to do she didn't know what to do…read more From climbing and sliding, to cars, jails, stores, blocks, fire station etc. it was a blast. Annie fell asleep before we left the parking lot!!!!!

Great 2nd visit today. Staff was awesome as usual. They have different options for kids to play…read morefrom The Space Shuttle to a splash pad. Different places for different age groups. The most important thing is the employees are everywhere watching kids. Very important. Will be back.

For what was working and present it was ok, nothing too crazy. Probably wouldn't recommend for 7+read more

My grandson is still beaming from his 6 yr party today. The two assistants running the party were…read moreamazing. Thank you for a great place to see my grandson shine.

We have been there for two birthday parties and it has been amazing! The service great and the…read moreplace is nice and neat. We totally recommend this place!