Very responsive and professional group. They can and will handle your air conditioning needs…read more Responsive and friendly. Gets you back in the cool quickly.

I called to received help from a technician connecting to my work computer VPN from my personal…read morelaptop . The technician Lauren was sharp and unwilling to listen to all the details before adamantly stating that I would not be able to perform the task because the two devices were using the same network . She would not let me explain that my personal laptop was connected to a separate network from that of our work computer . I know I'm not an idiot and I could tell that her tone was annoyed and frustrated . She would not let myself neither my boss that had to step in explain that we had done the task before and just needed assistance with passwords. She was so adamant about the task not being able to be performed based upon the limited information she had. At that point I just wanted to speak to a tech that would listen. Once I called back to explain the situation to Josh that I was wanting to report my experience to her superior because I felt as though she was rude. He became very defensive and stated that he heard the entire conversation and didn't think she was rude and then basically hung up by transferring me to another tech. The point is i was able to connect to my work vpn from my personal laptop while at work , a task that I was told by Lauren could not be done . I was forced to rectify the situation on my own vs. get the proper assistance needed which is why we pay Nation Networks. To help us solve technology related problems .I wish the techs would have taken the time to allow me to explain all pieces involved before telling me that I couldn't do the task .She offered no solution , no alternative and I did not get the sense she wanted to help. Which as a customer you can sense. I think Josh telling myself a long time customer that he overheard the conversation and she wasn't rude was the most absurd response I have ever been given . That wasn't even his place to make that comment . All he needed to do was direct me to someone that could be unbiased to the situation and hear my complaint and get a resolve. I deal with customer complaints all day and I would never tell a valued customer that the way they interpreted an event was wrong and just dismiss them. If I did I might lose my job . I would try to make peace and make the situation right . I hope that superiors will step in and reach out to our company employees because the way we were handled today was completely unacceptable. The biggest point I want to get across is that the reason for the call , the problem i needed assistance with was solved on my own. I was told it was impossible to connect to my work vpn from my personal laptop while at work because Lauren assumed the two devices were connected to the same network but they weren't and she never gave me a chance to share that valuable piece with her .

Veteran Owned! These techs are professional and are APPLE certified! Timely service and great…read morecommunication. Matt was friendly and professional and kept me update on all that he was doing in my iMac! Highly recommend this agency. They have also performed work at the Fractionator I work at as well.

Quick repair by owner. The problem with network connectivity was a Windows setting that was…read morechanged. In and out in 10 mins. I will keep Southern Technologies in mind for future needs Jeff W Waldrop

Fantastic service! My hard drive was failing, so I called and within three days had an appointment…read more Tony showed up, cloned the old hard drive and installed the new one, then stuck around to make sure everything worked. Even took time/money off for the first failed cloning attempt! I was able to purchase the new HD through them, too, which relieved a lot of anxiety.

The absolute best! Susan and Randy make a point of making you the most important person ever…read more They are both concerned with what you want and offers suggestions as to what works best! I was so very pleased with the outcome. Highly recommended-

I called them because my fireplace insert needed servicing! I was fortunate that they had someone…read moreavailable and were at my home within an hour. The service was fast, friendly and reasonably priced. I would highly recommend using this company for all your butane needs including gas fireplaces and anything else they may have to sell. Outstanding local company with great customer service! Thanks Ronnie!

Amazing service and they are great salt of the air people who go above and beyond to meet your…read moreneeds and do their best to help even when it seems they may not be able to but they find a way. It's the place to go for natural gas needs

I can't say enough good things about Pitcher Air Conditioning! I had just come home from surgery on…read morea Saturday and, of course, the air went out. I called Eddie, and within an hour he had someone at my house. Justin worked both Saturday and Sunday to make sure we were completely taken care of. That kind of service is rare these days -- professional, kind, and genuinely caring. They didn't just fix my AC; they gave me peace of mind when I really needed it. If you're looking for a company that truly goes above and beyond, Pitcher Air Conditioning is it.

I am extremely unhappy and disappointed with this company when it comes to professional…read morecommunication.