I had a box of old cassette tapes - old as in the late 70's and early 80's - before we began saving memories with video recordings. I pulled out this box recently and realized that many of those tapes represented precious memories. Many were, for instance, interviews with my grandmother about why she came to America and what life was like back in Sicily at the turn of the 20th Century, or with my long deceased father about growing up as the son of immigrants, and incredible stories of his role in WWII with the US Navy in the Pacific. I realized that these were going to be lost forever as no one has the ability to play them anymore. I also realized that many were not in the best shape, that some were recorded almost 50 years ago and not by audio experts. I decided to see if I can save them by being digitized. I found Paul through his website, and the rest I can say now is "history". He digitized all the various tapes and found ways to improve the quality of the recordings in ways I didn't know was possible. He communicated with me daily on his progress with each cassette, asking pertinent questions and taking great care to ensure each one was being memorialized in a fashion that my children, and their children in the future would be able to listen and connect with ancestors long gone. I have never had a better experience with a business. He was pleasant to deal with, totally responsive and timely, and delivered more than I had expected. I wish more businesses had the same excellent customer service attitude and honesty that Paul does. read more
