Sorry Play Away, this is a bad review. I would advise anyone looking for a game or advice to come to you in a heart beat BUT If you're looking to get your xbox/pc/what ever fixed, go somewhere else. Right, let me firstly point out that the shop section of play away is fantastic, their pricing is second to none, and i've never had a problem with a game purchased from there, if you need gaming advice they are just absolutely brilliant, and will always point you in the right direction. Richard was amazing when I went in looking for a few new games, his advice was thoroughly impressive and I don't doubt for a second that anyone who wants a new game will regret going here. Honestly, I would recommend the SHOP section of play away to anyone, they are truly fantastic. BUT The REPAIRS section of play away, STAY AWAY FROM. The guy who works down there is rude and arrogant, he doesn't listen to you when your trying to talk directly to him, there is always something more interesting on his computer screen. Oh yeah and HE SCRAPPED MY XBOX without notifying me. Now, let me explain. I dropped my xbox into play aways repair guy because the disk reader was broken, £45 yup come back in a few weeks. Sorted. Brilliant I thought, much easier than going to a commercial huge company, support our local business and use the guys I trust. A week later I went in to pick it up and was advised that it wasn't ready yet, it could take a while because they'd had a flood in the basement and they were planning to move to a different shop. No problem I said, take your time, I'm in no rush because I'm using a friends xbox in the mean time. I asked him to call me when he was done. Several weeks passed, and still I hadn't received a call, I have my phone on my constantly and still didn't hear anything. Which was fine, we had a bit of a family trauma that took a lot of time and money so we weren't particularly bothered that it was taking a while for them to get back to us. Eventually after they'd settled in to their new shop and they appeared to be less busy, my other half went in to pick up our xbox. The bloke who works in the repair section told us that our xbox had been scrapped. That in the move they had not just gotten rid of it but take it apart and sold it bit by bit. We were of course shocked and appalled, but were told it was OUR fault because WE didn't come in to pick it up earlier. Frankly, regardless of whether or not you have a '30 day clause' on your terms and conditions, its still immoral and ilegal to scrap someones property without notifying them first. We've basically been told to f*ck off and have been told that they're not going to do anything to fix the situation. So my advice to you, to anyone who is considering Play Away By all means go and buy games, go for advice, go to the shop they are fantastic! BUT do NOT take your electronics there to be fixed. Not unless you've got the time to go in every single day asking about it. I'm sure he'll fix it for you properly and he'll do a okay job but he will be rude and arrogant and he'll throw away your expensive piece of equipment WITHOUT TELLING YOU if you take too long to come back in. read more