it's a credit union not a bank. They know their members and give them the respect exceptedread more

I started banking here because my parents had a positive experience here with the loan department…read more We haven't gotten any loans here, but our regular banking experience has been very positive. When we had a fraudulent charge to our account they took care of it and we weren't responsible for the charges (they were in Rhode Island while we were in Wyoming). Every time from the time we opened our accounts they knew our names and greeted us when we walked in and asked us how we are? They even know my dog!

PayPal said they send my money back to my credit card, they even gave me the error code on why my…read morebank is rejecting it, went to my useless bank and due to a policy I was to late to get them to help me, so due to circumstances out of my control I just had accept the fact that I now lost my money. absolutely BS!!! I know someone could have overrule this stupid policy, I lost 30 days for PayPal said I need to wait until the next pay cycle to see if that will fix things. I decided to say goodbye to a bank I was loyal to for more than 26 years, stop advertising how important your costumers are!!!!

Extremely difficult to process documents using a secure system that constantly locks you out…read more Representative provides no direct contact information. Very frustrating system for heloc applications. I've never seen such an onerous system.

I've been using Anna for an issue with my kohls account, which was paid by pinnpay on the 10th of…read moreMay. She's been very helpful and dealt well with my issue with Kohls. It's nice to deal with companies that treat you like a human not just another number or account! I've gotten calls from her discussing this issue, and they even have it set to where my calls go directly to her(or they know by caller I'd it's me and send it off to her automatically) in any case it's nice to be greeted with them already knowing who I am.

Very unfriendly and rude staff. I don't think they even really were able to answer my questions…read morebecause they weren't letting me ask my full question. Very disappointing.

worst bank I've ever been with! over charged 290.00 for 2…read morebeers disputed first customer service didn't finish paperwork nothing done. 2nd phone call customer service tells me it takes time. 3rd phone call get a manager explains error on initial dispute. 2 more calls to get over charges cleared up. Now depositing a check gives me 250.00 first day 1/3 3 days later and wait another 10 days for balance. Ridiculous!! Closing the account!

To the Bank Manager who told my fiancé his savings bond was fake, it's not. You saw the interest on…read moreit and just because you've never seen an Albert Einstein bond doesn't mean it isn't real. Thanks for insulting my fiancé's late grandfather. You could've just said we can't cash bonds over $1000 for non-costumers and left it at that. You suck.

Had to go to this bank today. I have to say it's amazing place and the people that waited on me was…read morevery nice to deal with. Thanks for great service

I've banked here for several years and have found everyone to be helpful and willing to answer all…read moremy questions. Staff has been friendly and courteous. This transition has been trying, so a little patience is needed. To me, that is well worth it to have a bank that serves me so well!

I am very pleased with my banking relationship with Wyoming Bank and Trust in Cheyenne. They have…read morebeen very helpful, professional, friendly and knowledgeable. Their online banking and drive up tellers are very convenient. Rick Tozer

If I could leave zero stars, I would, this credit union does nothing but take pride in stealing…read moreyour money through fees, and whatever they can make up along the way, don't waste your time. Move on to an organization who actually cares about you as the individual, they're nothing but common thieves wrapped in the name of a credit union.

I would rather not leave a star, but you have to click one to leave a review…read more Jane was helping us with an auto loan. She provides all the information and it seems right. WRONG! She tells us the debt protection is free. Right as we are doing the all the final pieces we find out it's not. We had to go back in and speak with Dylan to get it taken off. Jane tells us to wait about 4 days for the title to get to the courthouse so we can do our registration and all that fun stuff. We go in to the courthouse to register the vehicle and we can't. You wanna know why?! BECAUSE JANE NEVER TRANSFERRED IT TO THEM!!!!!!!!!!!!! Get yourselves together, blue!

What an absolutely terrible institution. My sincere apologies to some of the great people that work…read morethere, because I'm assuming by the way they treat their customers, it also has to be a miserable place to work. The amount of misinformation and lack of customer service is absolutely overwhelming. I would never recommend anyone do any sort of business with them as moving forward I know I won't either.

This plave dont even deserve one star. My account is all messed up and something not adding up…read more You cant reach anyone. Ive worked in an ER and can answer a phone . No way these people so busy they cant answer. Ridiculous.

We worked extensively with Heather financing a home and opening new accounts and I cannot say…read moreenough great things about her. She was quick and efficient and available for endless phone calls from my mom and me (double whammy!) and always did everything in such a kind manner. We were back and forth quite a bit and she was always patient and provided us information extremely quickly. CHEYENNE BANK MVP!

ANB REFUSED to honor a Western Union transfer that was sent to me from Boston UNLESS I opened an…read moreaccount with them first. The teller, and then the manager, told me that they were REQUIRED to do this ''IN CASE THE TRANSFER DOES NOT CLEAR''. Have you ever heard of such B.S.??? They ''informed'' me that this is ''required by law''. Really? Then why do entities like King Soopers honor the age-old Western Union without requiring a recipient to purchase X amount of groceries???